i just completed an RMA process through PCX. it took a whole month for my 6-month old motherboard to be replaced. while it does barely meeting their estimate, other shops like Rising Sun or Villman can do it within two weeks. furthermore, i returned the board along with the box and manual (the PCX job order slip clearly indicated as such). and what i got today was the board with a bare generic box. i don't care much about the box but the manual is pretty important to me.
i know the distro is more at fault here than PCX. what really bothers me is that the PCX techs didn't really care i.e. "wala sir e. kung ano yung dumating sa amin, yun na yun." di man lang nag-offer na i-follow up sa distro. as a customer, i find that disturbing.
now, i just take comfort from the fact that i was lucky enough to actually receive a motherboard. i didn't press it any further by demanding a box and manual. di bale na lang. i just hope the board i got actually works.
i never really liked buying from PCX. but now i've really had enough. di na talaga ako bibili sa kanila. ever.