Audiophile: feedbacks

[Rmansh]

well, i had a good experience in AP UN/san marcelino long time ago. yun nasa corner may mezzanine. There was an old guy there who converted my trem to floyd rose........ in front of me. It was an unforgettable experience, the guy taught me step by step, shared some stories, tips and tricks. up to now its still stuck in my head. Sayang sarado na ata sila.





BTW, noong unang panahon nga pala ito 

[Gep]

ANG BASTOS TALAGA.

Kanina pumunta kami ng bandmate ko sa Audiophile MOA around 8:30pm para tingnan lang ang mga gitara. Mukhang pasara na sila.

Narinig namin yung guard na kausap ang isang crew - "Delikado talaga ang mga pumapasok na yan nang last two minutes."

Ang hindi nila alam eh ready buyer na rin ang kabanda ko.

Last month din, same branch, nagtanong ako ng drumsticks na gusto ko sana bilhin. Paos ako noon dahil may ubo ako. Ang sagot nung isang kupal doon e kunwaring paos din. Hindi ko na lang pinatulan e.

[constipation]

ANG BASTOS TALAGA.

Kanina pumunta kami ng bandmate ko sa Audiophile MOA around 8:30pm para tingnan lang ang mga gitara. Mukhang pasara na sila.

Narinig namin yung guard na kausap ang isang crew - "Delikado talaga ang mga pumapasok na yan nang last two minutes."

Ang hindi nila alam eh ready buyer na rin ang kabanda ko.

Last month din, same branch, nagtanong ako ng drumsticks na gusto ko sana bilhin. Paos ako noon dahil may ubo ako noon. Ang sagot nung kupal na naka-mohawk doon e kunwaring paos din. Hindi ko na lang pinatulan e.

Sa next sales training namin papupuntahin ko sa Audiophile ang mga crew namin para alamin nila ang dapat hindi nila gayahin sa crew nila. Leche.

See?, mabuti at hindi lang ako ang nakapansin

[Gep]

See?, mabuti at hindi lang ako ang nakapansin

Don't get me wrong, I'm not telling everyone about these experiences because I'm from a rival company. As much as possible nga, gusto ko nga maging diplomatic e. I love Tama drums (kaya nga ayoko bitawan ang mga gamit ko e), I like Ibanez, I'm starting to like Pro-Mark. Off-work, I'm just another gearhead and potential customer.

First time ko talaga ma-turn off sa isang store.

That crew just crossed the line.

[bahaw]

Isumbong nyo agad kay Tulfo (the manager)!
And tell Tulfo, he just lost a potential customer, ilabas ang cash or credit card. Make a scene so other customers see what kind of customer orientation they have.  Enjoy the freedom you can do such things in the Philippines coz you can't do that in other countries, hehehe

[jhule77]

I want to share this guys, last time pumunta ako sa main nila sa Paco paz st. to buy fretwire then  pinarada ko scooter ko sa labas nila kasama kopa Gf ko angkas ko, nang papasok na kami bubuksan pinto nila biglang humarang yung guard sbay sabing" bakit kayo papasok? bibili ba kayo?' grabe nag-init yung ulo ko at parang napahiya ako sa gf ko im not expecting na ganun ang i-aaproach sa akin sabay tinitigan ko ng masama sabay sabi ko" kaya nga kami papasok eh dahil may bibilhin kami sa loob sa tiningin mo ba magpapalamig lang kami sa loob? sabay tahimik yung guard.

Sana turuan nila ng proper values yung kanilang mga security personnel to approach nicely hindi porket naka short eh hindi na bibile o walang buying power,in the marketing world" lahat ay potential buyer or customer" Saka kailangan pa bang pumorma ako ng bonggang bongga? eh taga sta ana lang ako so napakalapit lang namin sa main nila.

Kung may topak ako nung mga araw na iyun" BAKA NASAMPAL KO NG WALLET YUNG MUKHA NUNG HAYOP NA GUARD NA YUN  

Hindi na ako babalik sa store na ito.

medyu grabe nga to. kung sa kin nangyari to sasampalin ko ng payslip ung guard na yun.

[toybitz]

oh, theres another thread like this?

ill just copy and paste my answer since i want people to read it.

-*-

not only bad AFTER sales service, but bad DURING sales service ...

i bought a 2x12 cabinet before and it ddnt have wheels. they said it ddnt come with wheels... a few months later i found the same thing online, and guess what? ... it comes with wheels lol

this was audiophile Cubao.

i swear, theres no reason to buy anything in music stores anymore ... except maybe for the occasional emergency string or pick.

theres really no money selling music gear here (ok, maybe theres a little for that occasional new guitar or sound system), so i expect these stores give out low low low salaries.

and well... you really cant expect much from employees making low low low salaries

if this is the old audiophile store pa with a long hair dude salesman na tititigan ka lang kapag pumasok ka..ito ata ang worst sales team nila.

my admin called their office before to inquire sa drums..pinagantay siya ng matagal sa fone. tapos noong dinampot uli noong rep, ang sabi.."na sa itaas pa ho iyong tao eh."
admin: "pwede po niyo tawagin?"
rep: "sige po"
...that was after waiting for 15 mins (and busy din ang administrator namin - so ang dating eh, magantay ka).. and guess what, hindi din binanggit ng nakasagot ng phone doon sa taong hinahanap may tawag siya.

@Bartsky

si     _ _ _ O ba iyon?

[CARABAO]

@toybitz: i think he's referring to _ _ _ C . I think _ _ _ O is way better and courteous. Did you have a bad experience with him?

[toybitz]

@toybitz: i think he's referring to _ _ _ C . I think _ _ _ O is way better and courteous. Did you have a bad experience with him?

With - - - O? never pa. siya nga una kong hinahanap doon. Hindi pa ako marunong mag guitara suki na ako ni - - - O dahil sa Sabian cymbals at iba pang drum gear. Siya lang pumansin sa akin noon kahit na tototoy totoy ako...yung iba, tititigan ka lang or..magjajamming sa binenbentang gamit...deadma lang.

may staff pa nga doon na dinorawingan ng mukha yung binili kong cymbal. tsk tsk tsk... grabe no? tapos binebenta nila.

Hanggang ngayon, kahit na nasa Pioneer na siya, napapakiusapan pa din. Siya lang ata asset diyan eh.

But, the current staff sa cubao, they're a lot better when it comes to accommodating and, a lot more courteous.

[CARABAO]

Hehehe. mabait talaga si _ _ _ O. Last time i talked to him (he's at pioneer branch), all of my questions were answered and he still remembers me from way back when I bought my ibanez from him (na tinago naman ni _ _ _ C from me for two and a half months for no frakkin reason!!)

[Bart]

Sapol ni Gregy Pambansang hayop. 

[CARABAO]

Bwahahahahaha! Sapul talaga! Tawag dun pambansang kupal. LOL long time Bart and Toybz!

[Bart]

Ikaw yung pambansang hayop, men. Unless hindi na kalabaw ngayon. 

[CARABAO]

I know i know. Ginatungan ko na lang kasi gusto ko pa humirit. HAHAHAAHA!!

[siore]

Interesting.  Could it be a "good cop/bad cop (or salesmen)" routine they're having?    I could see the advantages with that.

[constipation]

Puro kayo blind item share naman diyan ilabas nayan para magka alaman na 

[cumbersome]

Never had a bad experience with Audiophile, good thing, and i got stuff mostly from Myke of AP MCS and Jake of AP Alabang. I guess it's just unfortunate that their service center is in Marikina. AFAIK, you can only bring broken amps to the Yupangco main branch along Buendia- it just so happened that their repair center is more accessible.

[shredmaestrobri]

truly.. madali at maayos kausap.. when you ask for a price, kukunin nung personnel yung price list niya tapos sasabihin niya yung price.. never ko dun na-encounter na sinagot ako ng "mahal yan ser" and the likes, no matter what i'm wearing.. lol..

masaya ka lang kasi may bagong amp ka   

[r_chino18]

masaya ka lang kasi may bagong amp ka   

lol.. setting that aside.. maayos talaga tao sa Audiophile Alabang.. i always go to sir Jake pag pumupunta ako dun.. hehe.. hindi sila nakaka-intimidate sa mga customer at nag-eentertain talaga sila..

[curiousdcat]

Friends,

The next time something like this happens to you at a music store, restaurant, dept. store etc., complain immediately to the supervisor or branch manager without (don't stoop down to their level) making a scene.  If you are not satisfied with how the supervisor or branch manager reacts, demand to talk to their immediate supervisor.  It's a hassle really but you'll be surprised with the results --- in my case, I got a bunch of freebies!  It also guarantees that their mistakes will be corrected because they will learn from it (somebody had to pay for the freebies I got).  It will also correct the erring employee/s misconstrued belief that customers not do anything about the way they handle customers.

But in all fairness, I am only saying this under the assumption that the customer didn't do anything wrong.  If we have bad stories about salespeople, I'm sure that there are also real bad stories from salespeople re: customers.
Both sides do not deserve abusive and intolerable people.

[pualux]

masaya ka lang kasi may bagong amp ka   

+1

[yahoo!]

@ TS what is your next step about your complain?

[Bart]

Friends,
If you are not satisfied with how the supervisor or branch manager reacts, demand to talk to their immediate supervisor.  It's a hassle really but you'll be surprised with the results --- in my case, I got a bunch of freebies!  It also guarantees that their mistakes will be corrected because they will learn from it (somebody had to pay for the freebies I got).  It will also correct the erring employee/s misconstrued belief that customers not do anything about the way they handle customers.

And this is in the Philippines?

[pualux]

And this is in the Philippines?

I also suspect that it's not in the Phil.

[Al_Librero]

Either way, what else can be done aside from feeding off each others' negativity here?

For example, general hatred for Eric de Leon (there, I named a name, so enough of those blanks) has gone on both within and outside the forum for a long time, and all but laid bare here in PhilMusic. Heck, I've seen another Audiophile employee openly bash him here some time ago. I don't like him, either. But if he's so bad, why is he still employed at Audiophile? Maybe he is good at what he does after all? Whether it's because of him or in spite of him, Ibanez remains a popular brand. Or maybe the upper management of Audiophile just doesn't care? The thought of it being true is saddening.

Honestly, nakakasawa na rin magbasa ng mga reklamo ng tao tungkol sa mga music store, be it Audiophile, Yupangco/Perfect Pitch, JB or anyone else... I usually just ignore such threads. But this is the first time I've seen multiple complaints regarding Audiophile come out of the woodwork at once, so I couldn't help it.

I promised myself I would never allow any salesman to treat me badly and get away with it. But I have never had any real bad experience with any of the music stores I've been in (indifference only counts when focused directly on you). Maybe it's because of my physical presence, or maybe I'm just polite. Either way, until my track record gets marred, I can't really do anything. But for most of you, I don't know... it might be a good idea to be more proactive next time around, rather than just whine about it today and then do nothing else when the feeling of indignity starts to subside.