nice one
i know mahirap ang buhay sa pinas, and every job counts. sometimes you can't fault these people. hirap ng buhay, if making other people's lives harder helps them feel better.. fair enough.
i think totoo yun, pag may nasira or na-damage during their watch.. tanggal sa sweldo nila yun.
IMHO, the concept of total customer satisfaction has yet to reach the phils. case: i bought a cake from RR for my grandma's birthday. it was a giant 3-tier cake. i looked at a beautiful catalogue, picked one out, looked at the details (ingredients, size etc) paid the cashier, said i'll pick it up after a few days blah blah. picked it up after a few days.. looks just like the catalogue, great! i'm a happy customer. everyone at the store was polite. what a positive experience. my lola and her guests will love the cake! it's huge!
anyway, night time na, party was on. time to cut the cake.. imagine to our surprise, the bottom two layers were styrofoam!!!!!!!!!!!!!!!!
so came back to the store first thing in the morning, demanding to see the manager etc, asking for a friggin refund. all they said was "sorry" wala kami magagawa, we only get given the catalogue (the friggin catalogue didnt say the first 2 tiers were styro!). the cake gets delivered here etc etc. blah blah.