Audiophile: feedbacks

[bill_navarette]

Did you had a bad experience with audiophile? After a month or two of buying an item suddenly it is not working and you need to return it to the store where you bought it? And the Sales Agent will tell you to bring it to MARIKINA!!! because here in metro Manila every defective item is returned for check and repair in Marikina?!? I bought an small practice amp (Ibanez thru a small man names Mike in MCS). 2 months after sabog na tunog!

What if you bought your item in Alabang? or Makati? bad trip di ba?!?

A few months ago I also bought a fender strat from Perfect Pitch park square (thru Arvin), although he is not that knowledgable with instruments he is very helpful and immediately offerred a replacement for my strat.

BWISET ang AUDIOPHILE on after sales support/service! Never again will I buy an item from them!

[Bart]

Tell us how you really feel, bro. 
Seriously, that sucks. Yeah, I've had some bad experience with them. Most especially with that arrogant, condescending, and patronizing wart whose 4-letter name I won't mention.

[r_chino18]

I always buy my gear sa Audiophile Alabang and never had problems with them. In fact, yung sales person pa yung nagtetext sa akin from time to time, kinakamusta yung gamit. Wala pa naman nangyayaring nasirang item sa akin that was still within the 6 months parts warranty so i can't comment on that one.

In my opinion, parang hindi tama na ikaw ang papupuntahin nila sa Marikina for the repair (although you can do that, too), pero dapat sila na mag-initiate na sila na ang magdadala nung unit doon.

Dala mo ba yung unit sa Audiophile nung nireklamo mo yung problema nun?

[red_hot]

basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... 

[bill_navarette]

Nasa akin yung unit ngayon dito sa Makati I brought it to office thinking na pwede kong dalhin ngayon sa Audiophile MCS branch to have it checked and hopefully repaired. Pero ang sabi sa kin ni "Mike" need ko daw dalhin sa Marikina kase dun daw ang checkup and repair. At 30 days lang daw ang return policy, malas ko at 57 days na yung Ibanez TBX 30 na binili ko.

Kung gusto ko daw pwede ko dalhin sa MCS branch pero I need to wait for a certain person na pupunta sa Marikina para isabay daw sa kanya. I thought that certain person will bring it to Marikina, yun pala kelangan ko pa sumama para daw mag secure ng job order?!? Bwiset talaga di ba. As if it would benefit me na makalibre ng pamasahe, probably ito iniisip ni "Mike". kay ako naman pumunta Marikina on my own pero of course we are constraint by other commitments, kaya nga sila may BRANCH para dun i settle ang mga transaction ng customers eh! How stupid AUDIOPHILE's way of dealing with this.. kainit ng ulo lunes na lunes.. tsk tsk.

[rockarolla]

thats a suck...one local music store's after sales policies are top notch. been returning, replacing and having some stuff repaired ok naman. best thing is, even if you don't buy the item from them as long as your item is one of the brands they carry, you can have it check/repaired and enjoy a 6mos warranty after. repair charge? relatively fair.  

[maxi_musikero]

i totally agree that the person in Audiophile Makati MCS is a git.

@TS - did you just create a new account to post this?  just askin.

[rockarolla]

thats a suck...one local music store's after sales policies are top notch. been returning, replacing and having some stuff repaired ok naman. best thing is, even if you don't buy the item from them as long as your item is one of the brands they carry, you can have it check/repaired and enjoy a 6mos warranty after. repair charge? relatively fair.  

[rockarolla]

thats a suck...one local music store's after sales policies are top notch. been returning, replacing and having some stuff repaired ok naman. best thing is, even if you don't buy the item from them as long as your item is one of the brands they carry, you can have it check/repaired and enjoy a 6mos warranty after. repair charge? relatively fair.  

[gspboljack]

basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... 

tama! tamad pa magentertain ng mga crew,lalo na pag mukhang walang pera yung bibili

[jefisipbata]

sadly ganyan nga ang policy nila. dapat kung saang store mo binili, dun mo din dapat isosoli in case magkaroon ng problema then sila na bahala mag forward sa marikina office kung sakaling centralized man yung repair facility nila. yung sa isang guitarist naman namin, dito sa alabang sya bumili ng ibanez na electric, nagkaproblema sa bridge so nung dinala nya sa AP alabang ang advice is dalhin sa marikina. pagdating sa marikina ang sabi naman hindi daw sila nagaayos ng guitars dun, amps/speakers/pro audio lang, either sa main branch sa paco or sa boni daw dalhin. naayos naman sa boni pero nakaka asar pa din yung paikot-ikot na ganun.

hindi ko naman masabing hindi na ko bibili sa AP since madaming magandang products ang sila lang ang distributor (unless pwede ka na din bumili ng AP stuff through TMS - i do that with Yupangco/PP stuff, sa TMS ko inoorder   )

[bill_navarette]

What is TMS?

Anyways, I agree magaganda items sa Audiophile pero if the service is really that worst there are other options.

If ever I needed anything Audiophile will be last in my list, if not totally an option.

Iba ang treatment ng customer sa Yupangco talaga. Pagpasok mo pa lang sa main or sa perfect pitch kakausapin ka agad, ask nila kung me specific item ba na need or just 'window shopping'. Appreciated nila kahit tingin tingin ka lang.

Pero the issue here is after sales support, sa yupangco i had no problem returning items kahit paso na warranty. Pwede mo iwan kung saan mo binili. Sa audiophile need mo dalhin Marikina, in case me Ondoy ulit this Sept. todas ka pag inabot ka dun. tsk tsk.

[jefisipbata]

the music source. i once had a not-so-pleasant experience sa yupangco sa makati kaya ayoko na bumili dun, good thing nag offer yung may ari ng TMS/Forerunner music to be the middleman, since i really needed a yamaha keyboard that time, mas mahal ng konti, about 1000 yata pero oks lang you're getting excelling customer service and after-sales support naman from TMS.

[bahaw]

Boycott AP! Crucify Mike! hehe man you gotta fight for your right! Just kidding.

Pero seriously, AP is not the only one offering such after sales service and its not bad after all.  If you buy appliances (ref, tv, dvd players, ACs, electric fans, name it), you'll have to bring them to their nearest service center yourself if it gets busted.  For the companies, its a matter of business economics.  For us, its a matter of preference.  Choose stores that you think will provide you with the your own expected level of after sales service.

To be honest, I hesitate to buy from AP bec. their service center is in Marikina which is far from where I live (petrol is not cheap nowadays!).  I only buy gator cases from them because no other store is carrying them.  But now I saw Yamaha have gator cases which has 3 or 4 branches/sister company so its a convenience for me.  On another note, the guys in AP Alabang and Mang Bert (ata name nya) from Paco are better salesmen than other branches.

[IncX]

oh, theres another thread like this?

ill just copy and paste my answer since i want people to read it.

-*-

not only bad AFTER sales service, but bad DURING sales service ...

i bought a 2x12 cabinet before and it ddnt have wheels. they said it ddnt come with wheels... a few months later i found the same thing online, and guess what? ... it comes with wheels lol

this was audiophile Cubao.

i swear, theres no reason to buy anything in music stores anymore ... except maybe for the occasional emergency string or pick.

theres really no money selling music gear here (ok, maybe theres a little for that occasional new guitar or sound system), so i expect these stores give out low low low salaries.

and well... you really cant expect much from employees making low low low salaries

[bill_navarette]

@Bahaw
I agree, I will probably just buy a non electronic item from audiophile, accessories and stuff. Yung pag nasira totally kasalanan ko na talaga.. anything that runs electricity on it i won't buuy from audiophile.

Other accessories dami naman iba, so audiophile in no longer my option.

[maxi_musikero]

the music source. i once had a not-so-pleasant experience sa yupangco sa makati kaya ayoko na bumili dun, good thing nag offer yung may ari ng TMS/Forerunner music to be the middleman, since i really needed a yamaha keyboard that time, mas mahal ng konti, about 1000 yata pero oks lang you're getting excelling customer service and after-sales support naman from TMS.

pwede pala mag-act as middleman ang TMS?  never knew that. 

[boybangs]

and well... you really cant expect much from employees making low low low salaries

Not true.

[kragz]

basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... 

same here.

[yahoo!]

basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... 

+1 then kung magtatanong ka titingan pa nila sa listahan nila. eh kung naglagay nalang sana sila ng price per unit. e di sana mapapadali ang pagbenta nila ng item. which nakakapagtaka sa sobra tagal na nila nagbebenta ng mga musical instruments di man lang nila ginawa yun.  

[boybangs]

+1 then kung magtatanong ka titingan pa nila sa listahan nila. eh kung naglagay nalang sana sila ng price per unit. e di sana mapapadali ang pagbenta nila ng item. which nakakapagtaka sa sobra tagal na nila nagbebenta ng mga musical instruments di man lang nila ginawa yun.  

This.

[maxi_musikero]

+1 then kung magtatanong ka titingan pa nila sa listahan nila. eh kung naglagay nalang sana sila ng price per unit. e di sana mapapadali ang pagbenta nila ng item. which nakakapagtaka sa sobra tagal na nila nagbebenta ng mga musical instruments di man lang nila ginawa yun.  

baka gusto nilang environment friendly and print less paper. 

[yahoo!]

baka gusto nilang environment friendly and print less paper. 

LOL! kahit scotch tape lang ilagay atleast alam mo magkano ang item LOL!  

[jeproks74]

basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... 

+1 hehe, i think 2007 yata to. one time kasama ko si misis tumingin ng gitara sa "audiostudio" (sa pagkakaalam ko audiophile din yon, tama po ba?) so tingin tingin lang ng mga gitara ako then napansin ko ang pgm301 don na ako nagtanong kung magkano. I forgot kung magkano sabi sa akin pero i know na hindi pang MIJ ang price kaya nagtanong uli ako "eh yun made in japan na pgm301, magkano bro?" ang sagot sa akin eh "ah mahal yon" sabi ko "ah ok so magkano nga yon". ayos lang sa akin yon pero ng nasa labas na kmi sabi ng misis ko " dalhin mo yun pgm301 MIJ dyan pagbalik mo at nang matuto silang sumagot kasi tinanong mo lang kung magkano sa kanila yun gitara gusto mo sagot nila mahal yon" sabi ko na alng sa misis ko "halata yata wala ako pera that time hehe"...

[pualux]

the only music store i never had a bad experience with was sound essentials, every time i went there, I was always welcome kahit hindi ako bumili.


anyway I had my bad experience with AP MOA din....
di ko nalang ipopost kasi madaming beses ko na napost yung sa ibang thread.

but the more recent one I'll share with you.
I went there to buy a guitar, this time I made my mom go with me haha, maldita yun eh pag salbahes ang sales rep anyway we went to AP MOA
asked if magkano yung prestige ibanez then ganon parin sagot sa'kin, "mahal yan." (de javu--->eto din nangyari sakin previously) but I had my secret weapon, my mom lol, FLASH the platinum credit card, and the sales rep all the sudden became entertaining....wow.....  I couldn't help but stare at that guy in a bad way.... Nung ako bibili, ayaw niya....kala siguro niya wala akong pera pambili kasi I only wear shorts and a plain shirt when going to the mall....(lol who dresses up to buy something from the mall anyway...)