i have been an Audiophile customer for years na. and so far ok ang services sa Main (Otis area), MOA, Ortigas, and Alabang. i bought a guitar in Otis, and returned it the next day after knowing na di ako gamay sa guitar. pumayag sila, and i got another instead (same amount) un lang napalitan ko na ng strings.. ok lang. sa MOA, accomodating naman sila, i have some things reserved there, ok naman. same sa Ortigas at Alabang, they accomodate you.
but in Market-Market, it was a TURN-OFF. i was supposed to by new lock-straps na All-Parts which was worth 600plus a pair, i got 1k na buong bill. this guy never went out of his way to have it changed. i guess he was expecting me to have it changed myself, how very inconvenient for the customer. kung sila Marlon ng MOA yan o sila Albert ng Main, or sila mang Jun (Pade') at Eric (formerly), lalabas yan at magpapapalit. so, ending was, wala silang benta. i just took my bill and left. i noticed lang na nag-reshuffle sila ng mga staff. but still, not an excuse to give a "bad customer service".
ill make it clear lang ha, sa Market-Market lang. dati naman kasi, wala akong naging problem jan sa branch na yan.. bago siguro ung long-haired dude na nandun at bata pa.