it's sad that there are complaints about Audiophile's after-sales service. that's something that should be improved because buying music equipment is no joke, it costs a lot to us customers. and buying something which ends up to be a lemon is so much of a hassle. specially with Audiophile, which sells most brands of pro equipment. i understand that their service center might be located in Marikina and they couldn't do much about that. but to develop a system where you can bring the defective item to the Audiophile branch where you bought it, then for them to coordinate the repair or replacement, should be enough.
on in-store sales service, i have no qualms on the Audiophile staff in most branches. kudos to the staff in MOA (James) where i bought my Hartke B300 amp and where i browse most often, at MCS (Mike) where i bought my Korg Pitchblack, and at Festival where i always browse. i haven't been to Rob Pioneer yet, but they say that the sales staff there is super. the only branch i had a bad experience was in Ali Mall. the guys there did not even accommodate me when i entered the store, only when i started looking at the amps on display. and halfhearted pa yung lumapit when i was asking about the price. too bad i didn't get their names.
but they're not all perfect. they're human, after all. and we don't know if they just came from dealing with a bad customer. we just sometimes have to understand them as well.
but again, i hope Audiophile really hears us out on improving their after-sales service.
