Audiophile: feedbacks

[jett.ilagan]

Audiophile Alabang is the worst for me..
and i'll give Audiophile Pasig a 2 thumbs UP!

Audiophile Alabang, worsten my Brandnew IBanez RG 350 Dxz
Pina Setup ko yung Ibby ko sa Alabang then, I turned out na..
Nag ka sabit sabit yung gitara ko..

Anytime this moth ngayun. pupunta ako kay sir Mike para ipa setup [I hope, due to the bad weather condition]

Di ko makakalimutan yung kalbong maitim na feelingero mag ayos ng guitar..

ang malala.. HUMIHINGI AKO NG RESIBO ayaw ako bigyan,
sabi nila personal work daw nila yung pag aayos ng gitara, kaya hindi nireregister sa cashier..

After that Incident.. Natuto na ko.. 

[rtf_axeman]

not sure if it is a "bad" experience but here i go, one time at AP MCS, i came in to check out an Ibanez guitar,they did let me test it for a few minutes, it cost around 17k at the time, i was prepared to get it but the feel of the store, and the body language, it just didnt feel right. nobody said anything offensive or anything, it just the overall feel. So i left and went to yupangco ang got my Jackson Warrior.

Also, at AP Pioneer, i walked in just to look around, like i said they do have cool stuff.. was with my wife, the environment was much better than AP MCS, maybe vecaus they have a bigger store over there, they were polite and accomodating, nahiy ana nga ako kasi wala naman ako talagang bibilhin so lumabas nako after 5 minutes or so.. if i had the cash i would buy form there.

Haven't bought anything from them so it would be unfair if i say anything against them, they do carry cool stuff so hooray for AP on that. There is such a thing as "customer" and "non customer" (prospect) so i wouldnt wine about it.

Maybe it all boils down to our personal standards on great custoemr service. i dont mind being ignored, basta walang "irap". 

[Chum]

I went to Audiophile Greenhills on Monday afternoon... Parked my car, went inside the shop... Asked who was in charge of the guitar parts....

STOOD THERE WAITING FOR 10 MINUTES... Nothing... Note that there were guys inside the store, but no one gave a [gooey brown stuff] that there was a customer...  Only the security guard knew I was in the store...

So I left... No point talking to the manager or anything like that...  What's the use? 10 minutes and they don't know a customer is inside the store, might as well close the place and go home, plant Kamote or whatever...

[Dustin]

Totoo nga yun medyo wala nga sa ayos yung staff nila sa MCS. Pero hindi lahat ganun, yung staff nila sa Eton Bldg. sa Ortigas ok naman. Bumili ako sa kanila ng gitara, so far ok naman.

[metalmaster]

kahit kailan hindi ako magpapa setup ng gitara sa audiophile una hindi naman luthier yung mga nandun mga salesman sila

[AnalogKiD]

Utol ko trip na trip bilhin yung Ibanez TBX so tumawag sa audiophile para mag tanong tungkol sa product. May nakausap sya babae at nag tanong tanong sya sa mga detail ng amp gaya ng kung ano ang available na models at kung magkano, yung babae sa kabilang linya one liner lang mga sagot na parang hindi interested. Nag tanong tanong pa rin utol ko about sa product at tinanong nya kung anong best model sa needs nya since sa bahay lang naman ginagamit ng utol ko at occasional gigs, ang sinagot nung babae sa tanong nya ehh "Sir, tawag ka nalang ulit kasi may customer kami dito"

Hindi ba customer din ang kapatid ko?

So, binabaan utol ko ng phone nung babae. Sa inis ng kapatid ko tatawagan nya sana para murahin yung babae ng mura na hindi pa nya naririnig sa talambuhay nya ang kaso naubosan ng load kapatid ko kasi naka cellphone sya throughout ng pag uusap nila taga Olongapo pa sya. Kailangan nyang tumawag kasi wala pang SM Olongapo nun this happen 2 years ago pa.

Ayun, Imbes na kumita ang audiophile sana kahit papaano, sa JB nalang bumili ng Laney na amp utol ko. I know this is not an after sales issue and should have post this in bastos na tindero sa music store pero since specific sa audiophile ang tread na ito this experience shows me na pangkalahatan na talaga ang kabastusan at kawalan ng kwenta na audiophile pag dating sa mga serbisyo at customers nila.

sa audiophile, buy at your own risk.

[rtf_axeman]

kahit kailan hindi ako magpapa setup ng gitara sa audiophile una hindi naman luthier yung mga nandun mga salesman sila

tama, kahit saang music store naman puro sales man ung mga andun, hindi lang AP. pero kung mga minor fix lang naman kaya naman siguro, wag lang ung "life changin" adjustments. hehehe

[pualux]

know what, despite my bad experiences sa audiophile, masasabi ko lang talaga na tsambahan lang ang mga encounters natin, yung iba bad luck napunta sila sa masungit , yung iba maswerte naasikaso sila ng mabait, the point is, wag na siguro masyado igeneralize kundi let's focus on the individuals....

I've had terrible experiences but I also had some good ones.....just realized what a fag I was for complaining like a b!tc#....

[qwi]

not after sales...pero kahapon, pumunta ako sa alimall. was going to buy something. saw thing long hair guy playing the pc. mukhang red alert... ilang beses ko tinawag di man lang lumingon.... yun, umalis na lang ako...

[Noisy Static]

Audiophile Alabang is the worst for me..
and i'll give Audiophile Pasig a 2 thumbs UP!

Audiophile Alabang, worsten my Brandnew IBanez RG 350 Dxz
Pina Setup ko yung Ibby ko sa Alabang then, I turned out na..
Nag ka sabit sabit yung gitara ko..

Anytime this moth ngayun. pupunta ako kay sir Mike para ipa setup [I hope, due to the bad weather condition]

Di ko makakalimutan yung kalbong maitim na feelingero mag ayos ng guitar..

ang malala.. HUMIHINGI AKO NG RESIBO ayaw ako bigyan,
sabi nila personal work daw nila yung pag aayos ng gitara, kaya hindi nireregister sa cashier..

After that Incident.. Natuto na ko.. 

Jett Ilagan, may I ask kung saan ng may nagsesetup at nag-iissue ng resibo?  I am sure that is not your first time na magpasetup.  Sa tagal ng panahon na nagpasetup ako ng guitar ay wala pang nag-resibo sa akin kasi.

[vip_paul]

Ang ayoko lang sa ADIOPHILE particularly in Alabang is kailangan pang iiwan ung bag sa guard. I mean whats the logic behind that huh?

[Bart]

Ang ayoko lang sa ADIOPHILE particularly in Alabang is kailangan pang iiwan ung bag sa guard. I mean whats the logic behind that huh?

Baka raw magsilid ka ng gitara sa backpack mo. At saka amp on your way out. 

[Noisy Static]

Ang ayoko lang sa ADIOPHILE particularly in Alabang is kailangan pang iiwan ung bag sa guard. I mean whats the logic behind that huh?

Company security arrangements differ from one to another.  Being a stranger that you are, you are subject to their security arrangements.  If they have to ask you to leave your bags, then you need to.  You do not have the right to whine in this regard.  They own the place!

Bart was right.  A thief could be just like you with a bag, ready to haul the goodies.

[toybitz]

the worst are those who are in charge of the store.

went din yesterday...yes I came in, no one was entertaining me.  Everyone or almost everyone was packaging stuff...and the store manager was, well..behind the counter looking at me.

after a few minutes of just standing in front of the glass counter that contained the pots i needed to buy...i felt i wanted to shout..."hello??? toybitz here!!! moderator!!!" - joking...

I looked at the manager who just kept staring back (grrr)...until I finally broke the silence..."may bibilhin sana ako eh...", the manager in turn inutusan iyong isang nagpapack na entertainin ako...so sumayaw iyon inutusan...este...saka lang may nagassist.

[Al_Librero]

Baka raw magsilid ka ng gitara sa backpack mo. At saka amp on your way out. 

It's not just that.

Kung may bitbit akong malaking bag, kusa ko nang iiwan sa guard kung puwede. First, it's more comfortable to move around without carrying any weight. Second, the last thing I'd want is for my bag to be the cause of some display breaking.

[appleseed]

may audiophile galleria pa ba? inabutan ako ng pagsara kagabi di ko makita. haha. 8:50pm na din kasi ako dumating. 

[stratboy]

Company security arrangements differ from one to another.  Being a stranger that you are, you are subject to their security arrangements.  If they have to ask you to leave your bags, then you need to.  You do not have the right to whine in this regard.  They own the place!

Bart was right.  A thief could be just like you with a bag, ready to haul the goodies.

As customers, we don't like being treated like would be criminals. It's not the customer's problem if the company can't secure their own merchandise. I personally know tons of people who just don't bother with audiophile because of this policy, it offends a lot of em. Especially people who didn't grow up in the Philippines.

In the US, lawsuits have arisen from scenarios just like this, people claiming being discriminated against because they, again, are treated like would be criminals.

[xelalien]

know what, despite my bad experiences sa audiophile, masasabi ko lang talaga na tsambahan lang ang mga encounters natin, yung iba bad luck napunta sila sa masungit , yung iba maswerte naasikaso sila ng mabait, the point is, wag na siguro masyado igeneralize kundi let's focus on the individuals....

I've had terrible experiences but I also had some good ones.....just realized what a fag I was for complaining like a b!tc#....

this, depende rin sa approach or sa diskarte ng pagtatanong. and always try to wear a smile pagpasok sa music store, nakakahawa rin ang positive aura minsan

[makkkkk]

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Kailangan siguro magsubmit na tayo ng formal complaint sa business owner ng AP o kaya sa mga manufacturer ng items nila.


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[rtf_axeman]

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Kailangan siguro magsubmit na tayo ng formal complaint sa business owner ng AP o kaya sa mga manufacturer ng items nila.


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ano nangyari bro?

[jefisipbata]

Jett Ilagan, may I ask kung saan ng may nagsesetup at nag-iissue ng resibo?  I am sure that is not your first time na magpasetup.  Sa tagal ng panahon na nagpasetup ako ng guitar ay wala pang nag-resibo sa akin kasi.

sa AP main nagiissue ng resibo for guitar setup. pero olats pagkakagawa, pinaayos ko din kay Elegee (dinala ko sa AP kase di ko pa alam yung Elegee dati)

[fretboard]

Jett Ilagan, may I ask kung saan ng may nagsesetup at nag-iissue ng resibo?  I am sure that is not your first time na magpasetup.  Sa tagal ng panahon na nagpasetup ako ng guitar ay wala pang nag-resibo sa akin kasi.

kay jun castro merong resibo. OT ba?

[tsunamic]

Mike sison may resibo!

[burnsbhm]

My rule of thumb in repair: ONLY go to professional luthiers.
Guitars are not appliances and although most guitars are made with standard procedures and materials, each and every one of them is different.
Besides, if you have it repaired in the shop where you bought it, it might even take a year before you get it.
In a professional luthier, a month is already too long unless the repair is very difficult.

[rtf_axeman]

My rule of thumb in repair: ONLY go to professional luthiers.
Guitars are not appliances and although most guitars are made with standard procedures and materials, each and every one of them is different.
Besides, if you have it repaired in the shop where you bought it, it might even take a year before you get it.
In a professional luthier, a month is already too long unless the repair is very difficult.

walang luthier sa AP / YUPANGCO / JB.

i dont know kung ganun padin pero noon, ang alam ko walang luthier sa AP / YUPANGCO / JB. puro mga sales agents na nag luluthier luthieran lang. Kung gitara ang problema, wag ka na umasa na kaya nila ayusin. pag may aberya sa pag papaayos mo, walang pananagutan ang company.