because I just spoke to an idiot rep over the phone earlier who kept on asking me the brand of the product when I already mentioned soundmagic 5 times already and just cant fvckin keep up, ill ask you guys instead.
I have a soundmagic iem in which the left part is busted(no longer producing any sound) and is still within one year of purchase from astroplus. ive read from soundmagic's website and it says there that they have a 1 year warranty on their product(not specifying the model). has anyone tried this?
I suggest going to astro to have it checked and, with luck, get your replacement item.
Ive never had problems when i took a 3 month old es18 to Egghead. They asked questions, tested it and in just under 10 mins, my replacement iem was handed over to me.
Oh and the warranty also resets. So if youre lucky in dealing with the guys from astro, try confirming if the new one they will give you has another 1 year warranty on it.