Thanks for the input everyone, especially the thread starter.
Please allow me to address the foremost topics in this thread...
1) After Sales Service (with emphasis on pick-up and drop-off points for repair items) - I personally sympathize and agree that you should be able to have your units serviced (or have them brought to the Service Dept) at the branch where you purchased it from. Like I said, "I have very little say with the company's policies and procedures" but I shall take this matter up with upper management at the earliest opportunity.
2) Price tags - The company I used to work for, advocated the "no price tag rule" so that the salesman can start a conversation with the customer. But it seems that some customers would rather find out the retail price for themselves. I shall take this one up with management as well with the hopes of making price tags standard policy.
3) Arrogant salesmen (and security guards) - Please inform me privately of anyone in need of reminding. Along with my personal improvement, I seek to have all the staff follow the highest standards of customer service.
OT: Everybody's got their moods and nobody's perfect. This is true from the music store salesman who has to wake up early in the morning, deal with commuting and traffic only to arrive late and be penalized for every minute of tardiness...to the call center representative who gets [gooey brown stuff] all day at the help desk, who ends a call with "[apple] mo, kano!" fearing that his section might be closed down for not reaching quota...to the aspiring guitar god/black sheep of the family who cuts classes and takes his girlfriend to a nearby music store to show her a new song he learned only to be dismissed as "boy testing" and "buraot" by the store's staff.......the point of this short monologue is: Crap begets crap and I'm sorry that it happened to you.
But attention, music store brothers and sisters, and I mean ALL MUSIC STORES, "lahat tayo nagtatrabaho sa loob ng aquarium and open to all sorts of criticism especially from forums such as this." "Kaya ayusin natin ang trabaho nating lahat!" And to our loyal customers, please be assured that I will do my part to try and improve our services.
Sincerely,
Eric de Leon