TALK @ PhilMusic.com - The Online Home of the Pinoy Musician
The Musician Forums => Guitar Central => Topic started by: bill_navarette on September 16, 2010, 11:32:02 AM
-
Did you had a bad experience with audiophile? After a month or two of buying an item suddenly it is not working and you need to return it to the store where you bought it? And the Sales Agent will tell you to bring it to MARIKINA!!! because here in metro Manila every defective item is returned for check and repair in Marikina?!? I bought an small practice amp (Ibanez thru a small man names Mike in MCS). 2 months after sabog na tunog!
What if you bought your item in Alabang? or Makati? bad trip di ba?!?
A few months ago I also bought a fender strat from Perfect Pitch park square (thru Arvin), although he is not that knowledgable with instruments he is very helpful and immediately offerred a replacement for my strat.
BWISET ang AUDIOPHILE on after sales support/service! Never again will I buy an item from them!
-
Tell us how you really feel, bro. :lol:
Seriously, that sucks. Yeah, I've had some bad experience with them. Most especially with that arrogant, condescending, and patronizing wart whose 4-letter name I won't mention.
-
I always buy my gear sa Audiophile Alabang and never had problems with them. In fact, yung sales person pa yung nagtetext sa akin from time to time, kinakamusta yung gamit. Wala pa naman nangyayaring nasirang item sa akin that was still within the 6 months parts warranty so i can't comment on that one.
In my opinion, parang hindi tama na ikaw ang papupuntahin nila sa Marikina for the repair (although you can do that, too), pero dapat sila na mag-initiate na sila na ang magdadala nung unit doon.
Dala mo ba yung unit sa Audiophile nung nireklamo mo yung problema nun?
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
-
Nasa akin yung unit ngayon dito sa Makati I brought it to office thinking na pwede kong dalhin ngayon sa Audiophile MCS branch to have it checked and hopefully repaired. Pero ang sabi sa kin ni "Mike" need ko daw dalhin sa Marikina kase dun daw ang checkup and repair. At 30 days lang daw ang return policy, malas ko at 57 days na yung Ibanez TBX 30 na binili ko.
Kung gusto ko daw pwede ko dalhin sa MCS branch pero I need to wait for a certain person na pupunta sa Marikina para isabay daw sa kanya. I thought that certain person will bring it to Marikina, yun pala kelangan ko pa sumama para daw mag secure ng job order?!? Bwiset talaga di ba. As if it would benefit me na makalibre ng pamasahe, probably ito iniisip ni "Mike". kay ako naman pumunta Marikina on my own pero of course we are constraint by other commitments, kaya nga sila may BRANCH para dun i settle ang mga transaction ng customers eh! How stupid AUDIOPHILE's way of dealing with this.. kainit ng ulo lunes na lunes.. tsk tsk.
-
thats a suck...one local music store's after sales policies are top notch. been returning, replacing and having some stuff repaired ok naman. best thing is, even if you don't buy the item from them as long as your item is one of the brands they carry, you can have it check/repaired and enjoy a 6mos warranty after. repair charge? relatively fair.
-
i totally agree that the person in Audiophile Makati MCS is a git.
@TS - did you just create a new account to post this? just askin.
-
thats a suck...one local music store's after sales policies are top notch. been returning, replacing and having some stuff repaired ok naman. best thing is, even if you don't buy the item from them as long as your item is one of the brands they carry, you can have it check/repaired and enjoy a 6mos warranty after. repair charge? relatively fair.
-
thats a suck...one local music store's after sales policies are top notch. been returning, replacing and having some stuff repaired ok naman. best thing is, even if you don't buy the item from them as long as your item is one of the brands they carry, you can have it check/repaired and enjoy a 6mos warranty after. repair charge? relatively fair.
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
tama! tamad pa magentertain ng mga crew,lalo na pag mukhang walang pera yung bibili
-
sadly ganyan nga ang policy nila. dapat kung saang store mo binili, dun mo din dapat isosoli in case magkaroon ng problema then sila na bahala mag forward sa marikina office kung sakaling centralized man yung repair facility nila. yung sa isang guitarist naman namin, dito sa alabang sya bumili ng ibanez na electric, nagkaproblema sa bridge so nung dinala nya sa AP alabang ang advice is dalhin sa marikina. pagdating sa marikina ang sabi naman hindi daw sila nagaayos ng guitars dun, amps/speakers/pro audio lang, either sa main branch sa paco or sa boni daw dalhin. naayos naman sa boni pero nakaka asar pa din yung paikot-ikot na ganun.
hindi ko naman masabing hindi na ko bibili sa AP since madaming magandang products ang sila lang ang distributor (unless pwede ka na din bumili ng AP stuff through TMS - i do that with Yupangco/PP stuff, sa TMS ko inoorder :-D )
-
What is TMS?
Anyways, I agree magaganda items sa Audiophile pero if the service is really that worst there are other options.
If ever I needed anything Audiophile will be last in my list, if not totally an option.
Iba ang treatment ng customer sa Yupangco talaga. Pagpasok mo pa lang sa main or sa perfect pitch kakausapin ka agad, ask nila kung me specific item ba na need or just 'window shopping'. Appreciated nila kahit tingin tingin ka lang.
Pero the issue here is after sales support, sa yupangco i had no problem returning items kahit paso na warranty. Pwede mo iwan kung saan mo binili. Sa audiophile need mo dalhin Marikina, in case me Ondoy ulit this Sept. todas ka pag inabot ka dun. tsk tsk.
-
the music source. i once had a not-so-pleasant experience sa yupangco sa makati kaya ayoko na bumili dun, good thing nag offer yung may ari ng TMS/Forerunner music to be the middleman, since i really needed a yamaha keyboard that time, mas mahal ng konti, about 1000 yata pero oks lang you're getting excelling customer service and after-sales support naman from TMS.
-
Boycott AP! Crucify Mike! hehe man you gotta fight for your right! Just kidding.
Pero seriously, AP is not the only one offering such after sales service and its not bad after all. If you buy appliances (ref, tv, dvd players, ACs, electric fans, name it), you'll have to bring them to their nearest service center yourself if it gets busted. For the companies, its a matter of business economics. For us, its a matter of preference. Choose stores that you think will provide you with the your own expected level of after sales service.
To be honest, I hesitate to buy from AP bec. their service center is in Marikina which is far from where I live (petrol is not cheap nowadays!). I only buy gator cases from them because no other store is carrying them. But now I saw Yamaha have gator cases which has 3 or 4 branches/sister company so its a convenience for me. On another note, the guys in AP Alabang and Mang Bert (ata name nya) from Paco are better salesmen than other branches.
-
oh, theres another thread like this?
ill just copy and paste my answer since i want people to read it.
-*-
not only bad AFTER sales service, but bad DURING sales service ...
i bought a 2x12 cabinet before and it ddnt have wheels. they said it ddnt come with wheels... a few months later i found the same thing online, and guess what? ... it comes with wheels lol
this was audiophile Cubao.
i swear, theres no reason to buy anything in music stores anymore ... except maybe for the occasional emergency string or pick.
theres really no money selling music gear here (ok, maybe theres a little for that occasional new guitar or sound system), so i expect these stores give out low low low salaries.
and well... you really cant expect much from employees making low low low salaries
-
@Bahaw
I agree, I will probably just buy a non electronic item from audiophile, accessories and stuff. Yung pag nasira totally kasalanan ko na talaga.. anything that runs electricity on it i won't buuy from audiophile.
Other accessories dami naman iba, so audiophile in no longer my option.
-
the music source. i once had a not-so-pleasant experience sa yupangco sa makati kaya ayoko na bumili dun, good thing nag offer yung may ari ng TMS/Forerunner music to be the middleman, since i really needed a yamaha keyboard that time, mas mahal ng konti, about 1000 yata pero oks lang you're getting excelling customer service and after-sales support naman from TMS.
pwede pala mag-act as middleman ang TMS? never knew that. :-D
-
and well... you really cant expect much from employees making low low low salaries
Not true.
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
same here. :D
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
+1 then kung magtatanong ka titingan pa nila sa listahan nila. eh kung naglagay nalang sana sila ng price per unit. e di sana mapapadali ang pagbenta nila ng item. which nakakapagtaka sa sobra tagal na nila nagbebenta ng mga musical instruments di man lang nila ginawa yun. :lol:
-
+1 then kung magtatanong ka titingan pa nila sa listahan nila. eh kung naglagay nalang sana sila ng price per unit. e di sana mapapadali ang pagbenta nila ng item. which nakakapagtaka sa sobra tagal na nila nagbebenta ng mga musical instruments di man lang nila ginawa yun. :lol:
This.
-
+1 then kung magtatanong ka titingan pa nila sa listahan nila. eh kung naglagay nalang sana sila ng price per unit. e di sana mapapadali ang pagbenta nila ng item. which nakakapagtaka sa sobra tagal na nila nagbebenta ng mga musical instruments di man lang nila ginawa yun. :lol:
baka gusto nilang environment friendly and print less paper. :-D
-
baka gusto nilang environment friendly and print less paper. :-D
LOL! kahit scotch tape lang ilagay atleast alam mo magkano ang item LOL! :lol:
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
+1 hehe, i think 2007 yata to. one time kasama ko si misis tumingin ng gitara sa "audiostudio" (sa pagkakaalam ko audiophile din yon, tama po ba?) so tingin tingin lang ng mga gitara ako then napansin ko ang pgm301 don na ako nagtanong kung magkano. I forgot kung magkano sabi sa akin pero i know na hindi pang MIJ ang price kaya nagtanong uli ako "eh yun made in japan na pgm301, magkano bro?" ang sagot sa akin eh "ah mahal yon" sabi ko "ah ok so magkano nga yon". ayos lang sa akin yon pero ng nasa labas na kmi sabi ng misis ko " dalhin mo yun pgm301 MIJ dyan pagbalik mo at nang matuto silang sumagot kasi tinanong mo lang kung magkano sa kanila yun gitara gusto mo sagot nila mahal yon" sabi ko na alng sa misis ko "halata yata wala ako pera that time hehe"...
-
the only music store i never had a bad experience with was sound essentials, every time i went there, I was always welcome kahit hindi ako bumili.
anyway I had my bad experience with AP MOA din....
di ko nalang ipopost kasi madaming beses ko na napost yung sa ibang thread.
but the more recent one I'll share with you.
I went there to buy a guitar, this time I made my mom go with me haha, maldita yun eh pag salbahes ang sales rep anyway we went to AP MOA
asked if magkano yung prestige ibanez then ganon parin sagot sa'kin, "mahal yan." (de javu--->eto din nangyari sakin previously) but I had my secret weapon, my mom lol, FLASH the platinum credit card, and the sales rep all the sudden became entertaining....wow..... I couldn't help but stare at that guy in a bad way.... Nung ako bibili, ayaw niya....kala siguro niya wala akong pera pambili kasi I only wear shorts and a plain shirt when going to the mall....(lol who dresses up to buy something from the mall anyway...)
-
Well it seems that not only AFTER SALES is bad, but also DURING SALES. haha.
Actually I think the reason why they do not put price tags is para makapagpatong sila sa price for their benefit.
Note that we can purchase as CASH or CREDIT basis (using citibank, hsbc, others). Even Cheques pwede bsata managers cheq, meron lang minimum amount I think.
Pag CASH they can put additional on top of the selling amount, sa kanila na yun. I think ganun yun. Kaya best siguro bumili using credit card, then cannot get their 'patong' immediately kase banks will pay the store and not the sales agent. :)
I think lang.
-
I think as of this year i purchased these from audiophile.
In Festival Mall: Ibanez TS9
In MCS: Ibanez TBX30 and Ibanez Tone Lok DE7
Sana wag masira yung TS9 at DE7, pag nangyari nakaw talagang Marikina na punta ko neto. bad trip.
-
I want to share this guys, last time pumunta ako sa main nila sa Paco paz st. to buy fretwire then pinarada ko scooter ko sa labas nila kasama kopa Gf ko angkas ko, nang papasok na kami bubuksan pinto nila biglang humarang yung guard sbay sabing" bakit kayo papasok? bibili ba kayo?' grabe nag-init yung ulo ko at parang napahiya ako sa gf ko im not expecting na ganun ang i-aaproach sa akin sabay tinitigan ko ng masama sabay sabi ko" kaya nga kami papasok eh dahil may bibilhin kami sa loob sa tiningin mo ba magpapalamig lang kami sa loob? sabay tahimik yung guard.
Sana turuan nila ng proper values yung kanilang mga security personnel to approach nicely hindi porket naka short eh hindi na bibile o walang buying power,in the marketing world" lahat ay potential buyer or customer" Saka kailangan pa bang pumorma ako ng bonggang bongga? eh taga sta ana lang ako so napakalapit lang namin sa main nila.
Kung may topak ako nung mga araw na iyun" BAKA NASAMPAL KO NG WALLET YUNG MUKHA NUNG HAYOP NA GUARD NA YUN :x
Hindi na ako babalik sa store na ito.
-
well, madami talagang horror stories pagdating sa mga music store staff, mapa AP, PP, JB. sa TMS wala pa naman ako nabalitaan, and personally they have the best customer service among the music stores here. ang ginagawa ko na ngayon pag may kailangan ako bilhin sa AP eh mag PM kay sir chad, para pagdating ko dun sa store nila (AP main), asikasong asikaso :-D
-
bro mag ingat kau sa audiophile items ha... yung warehouse kasi nila binaha nuong ondoy kea malamang some items ay nirepair lang hndi fully replaced.... pwede nilang sabhin na brandnew yung item dahil malinis naman pero ang totoo nun nabaha pala....
nalaman ko yun nung magparepair kame ng OLD PA system namin sa church sabi nila balik na lang after 2 months mga january 2010 kme nagpunta dun so ayun ... ang sabi samin nung nkausap namin dun sa warehouse nila balik na lang kame madami daw kasi silang inaaus na items na nabahaan including their items...
-
bro mag ingat kau sa audiophile items ha... yung warehouse kasi nila binaha nuong ondoy kea malamang some items ay nirepair lang hndi fully replaced.... pwede nilang sabhin na brandnew yung item dahil malinis naman pero ang totoo nun nabaha pala....
nalaman ko yun nung magparepair kame ng OLD PA system namin sa church sabi nila balik na lang after 2 months mga january 2010 kme nagpunta dun so ayun ... ang sabi samin nung nkausap namin dun sa warehouse nila balik na lang kame madami daw kasi silang inaaus na items na nabahaan including their items...
:-o
-
Actually I think the reason why they do not put price tags is para makapagpatong sila sa price for their benefit.
i believe...bawal nga yung hindi nila (Audiophile) paglalagay ng Price Tag. Di ba may "Price Tag Law" tayo?
The Price Tag Law, as embodied in R.A. 7394, requires that all consumer products sold in retail to the public shall bear an appropriate price tag, label or marking indicating the price of the article. Such consumer products shall not be sold at a price higher than that stated therein.
-
^ my technique at AP is to estimate the salesperson. be a really friendly customer, then i'll ask the price of this specific item na wala silang stock at the moment or something na alam kong binebenta nila pero wala sa shop at the moment. so kung wala silang stock, nilalabas nila yung SRP list for all items in their brand and inventory. boom! andun na lahat, wala na silang pwedeng idahilan. :-D :-D :-D
-
binaha yung warehouse nila? nako pohh....pa'no yung mga nabili kong gear galing AP...
-
I want to share this guys, last time pumunta ako sa main nila sa Paco paz st. to buy fretwire then pinarada ko scooter ko sa labas nila kasama kopa Gf ko angkas ko, nang papasok na kami bubuksan pinto nila biglang humarang yung guard sbay sabing" bakit kayo papasok? bibili ba kayo?' grabe nag-init yung ulo ko at parang napahiya ako sa gf ko im not expecting na ganun ang i-aaproach sa akin sabay tinitigan ko ng masama sabay sabi ko" kaya nga kami papasok eh dahil may bibilhin kami sa loob sa tiningin mo ba magpapalamig lang kami sa loob? sabay tahimik yung guard.
Sana turuan nila ng proper values yung kanilang mga security personnel to approach nicely hindi porket naka short eh hindi na bibile o walang buying power,in the marketing world" lahat ay potential buyer or customer" Saka kailangan pa bang pumorma ako ng bonggang bongga? eh taga sta ana lang ako so napakalapit lang namin sa main nila.
Kung may topak ako nung mga araw na iyun" BAKA NASAMPAL KO NG WALLET YUNG MUKHA NUNG HAYOP NA GUARD NA YUN :x
Hindi na ako babalik sa store na ito.
na-high blood ako dito ah hehehe.
ako na expirience ko sa audiophile sa alimall, doon pa sila dati nakapwesto sa itaas.
nagtanong ako sa price ng ibanez prestige,, simple lang ang sagot nila..... MAHAL YAN!!!... WT... ang layo ng sagot hehehe. kaasar!!
-
Email a complaint directly sa manufacturer/brands that they are distributing. They will be given sanctions pag dumami yung complaint or ibibigay sa ibang distribution company yung certain brand na yun.
Anyway which has the best, among the worst, after sales service music equipment stores ba dito sa atin? I mean all of them give worst after sales, among them who is better? :lol:
-
Email a complaint directly sa manufacturer/brands that they are distributing. They will be given sanctions pag dumami yung complaint or ibibigay sa ibang distribution company yung certain brand na yun.
Anyway which has the best, among the worst, after sales service music equipment stores ba dito sa atin? I mean all of them give worst after sales, among them who is better? :lol:
I agree with the statements in bold letters above... in general...
-
wtf! :evil:
-
and well... you really cant expect much from employees making low low low salaries
Ahh. No.
-
Ahh. No.
hahh palitan mo nayang avatar mo natatakot ako everytime na nakikita koyan naalala ko yung isang character sa pans labyrinth :lol: :-D
-
humarang yung guard sbay sabing" bakit kayo papasok? bibili ba kayo?'
Ang angas naman ng p*t*ng in*ng yan!!! ako nabasa ko lang nag init na ulo ko, pano pa kaya kung sa akin sabihin yan??!?
-
na-high blood ako dito ah hehehe.
ako na expirience ko sa audiophile sa alimall, doon pa sila dati nakapwesto sa itaas.
nagtanong ako sa price ng ibanez prestige,, simple lang ang sagot nila..... MAHAL YAN!!!... WT... ang layo ng sagot hehehe. kaasar!!
pare read my post sa first page ng thread na'to, same na same tayo ng experience lol!!
-
Mas ok pa sa RJ kahit na siksikan ang guitara makikita mo yung mga price....
unlike sa AP sus para mahihiya kang magtanung ng price, kase kada tanung mo
titingnan pa sa price list nila then palubag na may discount pa toh.....
-
I've had lots of experiences with Audiophile and most of them are good. May 1 time lang nagtatanong lang ako about stereo cables thing na parang pinagtaasan lang ako ng boses na galit kasi I was asking and thinking of possible alternatives that I wanted to verify that might work. Sa Audiophile Ali Mall yun by the guy na medyo malaki built ng katawan.
Other than that, I'm a happy customer ng Audiophile. They really have good products and the representatives from the store like mcf and chadrobles of PM have been very nice to answer my queries.
-
pare read my post sa first page ng thread na'to, same na same tayo ng experience lol!!
hehehe, oo nga, kung mayaman lang ako, papakainin ko ng credit card ang maangas na yon, buti nalng mahirap ako :-D
but in term of "KABAITAN" wala parin tatalo sa TMS sa alimall cubao :-D, wag sana lalaki ulo hehehe.
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
oo bro tama ka dito, nakakapikon no? ganyan din experience ko sa kanila.
-
The only Audiophile branch I enjoy visiting is in Festival Mall Alabang. Great great customer service. I always felt an air of indifference at MCS, Ali Mall and MOA. Boni would be the same if not for Lito (is he still there?).
Going to the main branch is only worthwhile to me because of how MASS (particularly MCF and Chad) takes care of me as a client. When I thought my amp was broken, they didn't tell me to bring it to Marikina myself. They asked me to return to them before the warranty expires and they'll take care of the rest. I had assumed it was standard procedure. Now, based on your accounts, hindi pala?
-
wow, two threads regarding audiophile service. they're something then.
-
wow, two threads regarding audiophile service. they're something then.
hehe..mukhang same person gumawa ng threads bro..but just the fact na madami me similar experiences is not good nga..sad..
-
The only Audiophile branch I enjoy visiting is in Festival Mall Alabang. Great great customer service. I always felt an air of indifference at MCS, Ali Mall and MOA. Boni would be the same if not for Lito (is he still there?).
truly.. madali at maayos kausap.. when you ask for a price, kukunin nung personnel yung price list niya tapos sasabihin niya yung price.. never ko dun na-encounter na sinagot ako ng "mahal yan ser" and the likes, no matter what i'm wearing.. lol..
-
well, i had a good experience in AP UN/san marcelino long time ago. yun nasa corner may mezzanine. There was an old guy there who converted my trem to floyd rose........ in front of me. It was an unforgettable experience, the guy taught me step by step, shared some stories, tips and tricks. up to now its still stuck in my head. Sayang sarado na ata sila.
BTW, noong unang panahon nga pala ito :-D :-D :-D
-
ANG BASTOS TALAGA.
Kanina pumunta kami ng bandmate ko sa Audiophile MOA around 8:30pm para tingnan lang ang mga gitara. Mukhang pasara na sila.
Narinig namin yung guard na kausap ang isang crew - "Delikado talaga ang mga pumapasok na yan nang last two minutes."
Ang hindi nila alam eh ready buyer na rin ang kabanda ko.
Last month din, same branch, nagtanong ako ng drumsticks na gusto ko sana bilhin. Paos ako noon dahil may ubo ako. Ang sagot nung isang kupal doon e kunwaring paos din. Hindi ko na lang pinatulan e.
-
ANG BASTOS TALAGA.
Kanina pumunta kami ng bandmate ko sa Audiophile MOA around 8:30pm para tingnan lang ang mga gitara. Mukhang pasara na sila.
Narinig namin yung guard na kausap ang isang crew - "Delikado talaga ang mga pumapasok na yan nang last two minutes."
Ang hindi nila alam eh ready buyer na rin ang kabanda ko.
Last month din, same branch, nagtanong ako ng drumsticks na gusto ko sana bilhin. Paos ako noon dahil may ubo ako noon. Ang sagot nung kupal na naka-mohawk doon e kunwaring paos din. Hindi ko na lang pinatulan e.
Sa next sales training namin papupuntahin ko sa Audiophile ang mga crew namin para alamin nila ang dapat hindi nila gayahin sa crew nila. Leche.
See????, mabuti at hindi lang ako ang nakapansin :x
-
See????, mabuti at hindi lang ako ang nakapansin :x
Don't get me wrong, I'm not telling everyone about these experiences because I'm from a rival company. As much as possible nga, gusto ko nga maging diplomatic e. I love Tama drums (kaya nga ayoko bitawan ang mga gamit ko e), I like Ibanez, I'm starting to like Pro-Mark. Off-work, I'm just another gearhead and potential customer.
First time ko talaga ma-turn off sa isang store.
That crew just crossed the line.
-
Isumbong nyo agad kay Tulfo (the manager)!
And tell Tulfo, he just lost a potential customer, ilabas ang cash or credit card. Make a scene so other customers see what kind of customer orientation they have. Enjoy the freedom you can do such things in the Philippines coz you can't do that in other countries, hehehe :-D
-
I want to share this guys, last time pumunta ako sa main nila sa Paco paz st. to buy fretwire then pinarada ko scooter ko sa labas nila kasama kopa Gf ko angkas ko, nang papasok na kami bubuksan pinto nila biglang humarang yung guard sbay sabing" bakit kayo papasok? bibili ba kayo?' grabe nag-init yung ulo ko at parang napahiya ako sa gf ko im not expecting na ganun ang i-aaproach sa akin sabay tinitigan ko ng masama sabay sabi ko" kaya nga kami papasok eh dahil may bibilhin kami sa loob sa tiningin mo ba magpapalamig lang kami sa loob? sabay tahimik yung guard.
Sana turuan nila ng proper values yung kanilang mga security personnel to approach nicely hindi porket naka short eh hindi na bibile o walang buying power,in the marketing world" lahat ay potential buyer or customer" Saka kailangan pa bang pumorma ako ng bonggang bongga? eh taga sta ana lang ako so napakalapit lang namin sa main nila.
Kung may topak ako nung mga araw na iyun" BAKA NASAMPAL KO NG WALLET YUNG MUKHA NUNG HAYOP NA GUARD NA YUN :x
Hindi na ako babalik sa store na ito.
medyu grabe nga to. kung sa kin nangyari to sasampalin ko ng payslip ung guard na yun.
-
oh, theres another thread like this?
ill just copy and paste my answer since i want people to read it.
-*-
not only bad AFTER sales service, but bad DURING sales service ...
i bought a 2x12 cabinet before and it ddnt have wheels. they said it ddnt come with wheels... a few months later i found the same thing online, and guess what? ... it comes with wheels lol
this was audiophile Cubao.
i swear, theres no reason to buy anything in music stores anymore ... except maybe for the occasional emergency string or pick.
theres really no money selling music gear here (ok, maybe theres a little for that occasional new guitar or sound system), so i expect these stores give out low low low salaries.
and well... you really cant expect much from employees making low low low salaries
if this is the old audiophile store pa with a long hair dude salesman na tititigan ka lang kapag pumasok ka..ito ata ang worst sales team nila.
my admin called their office before to inquire sa drums..pinagantay siya ng matagal sa fone. tapos noong dinampot uli noong rep, ang sabi.."na sa itaas pa ho iyong tao eh."
admin: "pwede po niyo tawagin?"
rep: "sige po"
...that was after waiting for 15 mins (and busy din ang administrator namin - so ang dating eh, magantay ka).. and guess what, hindi din binanggit ng nakasagot ng phone doon sa taong hinahanap may tawag siya.
@Bartsky
si _ _ _ O ba iyon?
-
@toybitz: i think he's referring to _ _ _ C . I think _ _ _ O is way better and courteous. Did you have a bad experience with him?
-
@toybitz: i think he's referring to _ _ _ C . I think _ _ _ O is way better and courteous. Did you have a bad experience with him?
With - - - O? never pa. siya nga una kong hinahanap doon. Hindi pa ako marunong mag guitara suki na ako ni - - - O dahil sa Sabian cymbals at iba pang drum gear. Siya lang pumansin sa akin noon kahit na tototoy totoy ako...yung iba, tititigan ka lang or..magjajamming sa binenbentang gamit...deadma lang.
may staff pa nga doon na dinorawingan ng mukha yung binili kong cymbal. tsk tsk tsk... grabe no? tapos binebenta nila.
Hanggang ngayon, kahit na nasa Pioneer na siya, napapakiusapan pa din. Siya lang ata asset diyan eh.
But, the current staff sa cubao, they're a lot better when it comes to accommodating and, a lot more courteous.
-
Hehehe. mabait talaga si _ _ _ O. Last time i talked to him (he's at pioneer branch), all of my questions were answered and he still remembers me from way back when I bought my ibanez from him (na tinago naman ni _ _ _ C from me for two and a half months for no frakkin reason!!)
-
Sapol ni Gregy Pambansang hayop. :lol:
-
Bwahahahahaha! Sapul talaga! Tawag dun pambansang kupal. LOL long time Bart and Toybz!
-
Ikaw yung pambansang hayop, men. Unless hindi na kalabaw ngayon. :-D
-
I know i know. :D Ginatungan ko na lang kasi gusto ko pa humirit. HAHAHAAHA!!
-
Interesting. Could it be a "good cop/bad cop (or salesmen)" routine they're having? :lol: I could see the advantages with that.
-
Puro kayo blind item share naman diyan ilabas nayan para magka alaman na :-D :lol:
-
Never had a bad experience with Audiophile, good thing, and i got stuff mostly from Myke of AP MCS and Jake of AP Alabang. I guess it's just unfortunate that their service center is in Marikina. AFAIK, you can only bring broken amps to the Yupangco main branch along Buendia- it just so happened that their repair center is more accessible.
-
truly.. madali at maayos kausap.. when you ask for a price, kukunin nung personnel yung price list niya tapos sasabihin niya yung price.. never ko dun na-encounter na sinagot ako ng "mahal yan ser" and the likes, no matter what i'm wearing.. lol..
masaya ka lang kasi may bagong amp ka :wink:
-
masaya ka lang kasi may bagong amp ka :wink:
lol.. setting that aside.. maayos talaga tao sa Audiophile Alabang.. i always go to sir Jake pag pumupunta ako dun.. hehe.. hindi sila nakaka-intimidate sa mga customer at nag-eentertain talaga sila..
-
Friends,
The next time something like this happens to you at a music store, restaurant, dept. store etc., complain immediately to the supervisor or branch manager without (don't stoop down to their level) making a scene. If you are not satisfied with how the supervisor or branch manager reacts, demand to talk to their immediate supervisor. It's a hassle really but you'll be surprised with the results --- in my case, I got a bunch of freebies! It also guarantees that their mistakes will be corrected because they will learn from it (somebody had to pay for the freebies I got). It will also correct the erring employee/s misconstrued belief that customers not do anything about the way they handle customers.
But in all fairness, I am only saying this under the assumption that the customer didn't do anything wrong. If we have bad stories about salespeople, I'm sure that there are also real bad stories from salespeople re: customers.
Both sides do not deserve abusive and intolerable people.
-
masaya ka lang kasi may bagong amp ka :wink:
+1
-
@ TS what is your next step about your complain?
-
Friends,
If you are not satisfied with how the supervisor or branch manager reacts, demand to talk to their immediate supervisor. It's a hassle really but you'll be surprised with the results --- in my case, I got a bunch of freebies! It also guarantees that their mistakes will be corrected because they will learn from it (somebody had to pay for the freebies I got). It will also correct the erring employee/s misconstrued belief that customers not do anything about the way they handle customers.
And this is in the Philippines?
-
And this is in the Philippines?
I also suspect that it's not in the Phil.
-
Either way, what else can be done aside from feeding off each others' negativity here?
For example, general hatred for Eric de Leon (there, I named a name, so enough of those blanks) has gone on both within and outside the forum for a long time, and all but laid bare here in PhilMusic. Heck, I've seen another Audiophile employee openly bash him here some time ago. I don't like him, either. But if he's so bad, why is he still employed at Audiophile? Maybe he is good at what he does after all? Whether it's because of him or in spite of him, Ibanez remains a popular brand. Or maybe the upper management of Audiophile just doesn't care? The thought of it being true is saddening.
Honestly, nakakasawa na rin magbasa ng mga reklamo ng tao tungkol sa mga music store, be it Audiophile, Yupangco/Perfect Pitch, JB or anyone else... I usually just ignore such threads. But this is the first time I've seen multiple complaints regarding Audiophile come out of the woodwork at once, so I couldn't help it.
I promised myself I would never allow any salesman to treat me badly and get away with it. But I have never had any real bad experience with any of the music stores I've been in (indifference only counts when focused directly on you). Maybe it's because of my physical presence, or maybe I'm just polite. Either way, until my track record gets marred, I can't really do anything. But for most of you, I don't know... it might be a good idea to be more proactive next time around, rather than just whine about it today and then do nothing else when the feeling of indignity starts to subside.
-
good at being bad..
-
Did you had a bad experience with audiophile? After a month or two of buying an item suddenly it is not working and you need to return it to the store where you bought it? And the Sales Agent will tell you to bring it to MARIKINA!!! because here in metro Manila every defective item is returned for check and repair in Marikina?!? I bought an small practice amp (Ibanez thru a small man names Mike in MCS). 2 months after sabog na tunog!
What if you bought your item in Alabang? or Makati? bad trip di ba?!?
A few months ago I also bought a fender strat from Perfect Pitch park square (thru Arvin), although he is not that knowledgable with instruments he is very helpful and immediately offerred a replacement for my strat.
BWISET ang AUDIOPHILE on after sales support/service! Never again will I buy an item from them!
What model?
How loud do you play?
What do you mean by 'sabog'?
Torn speakers? Sounds like it's farting?
Maybe you used the amp in a way that it can only handle certain levels.
Customer service - never had problems with them. EDIT: AP at Robinson's Pioneer - I've been building pedal boards since 2005 and they always helped me out. Even carried my stuff all the way to the car. And the parts aren't expensive. Cheap actually. I can imagine if I got more expensive stuff from them.
-
What is TMS?
Anyways, I agree magaganda items sa Audiophile pero if the service is really that worst there are other options.
If ever I needed anything Audiophile will be last in my list, if not totally an option.
Iba ang treatment ng customer sa Yupangco talaga. Pagpasok mo pa lang sa main or sa perfect pitch kakausapin ka agad, ask nila kung me specific item ba na need or just 'window shopping'. Appreciated nila kahit tingin tingin ka lang.
Pero the issue here is after sales support, sa yupangco i had no problem returning items kahit paso na warranty. Pwede mo iwan kung saan mo binili. Sa audiophile need mo dalhin Marikina, in case me Ondoy ulit this Sept. todas ka pag inabot ka dun. tsk tsk.
That is something that I cannot agree with you based on personal experience. Been buying from Yupangco since I was 6 years old. Worst customer service ever. When I got asked them to fix my washburn (in the 90's), it took them 11 months to tell me....'sir, wala pong replacement para sa locking nut ninyo para sa gitara." (http://img3.harmony-central.com/acapella/ubb/freak.gif) But again, this is my experience with them.
-
bro mag ingat kau sa audiophile items ha... yung warehouse kasi nila binaha nuong ondoy kea malamang some items ay nirepair lang hndi fully replaced.... pwede nilang sabhin na brandnew yung item dahil malinis naman pero ang totoo nun nabaha pala....
nalaman ko yun nung magparepair kame ng OLD PA system namin sa church sabi nila balik na lang after 2 months mga january 2010 kme nagpunta dun so ayun ... ang sabi samin nung nkausap namin dun sa warehouse nila balik na lang kame madami daw kasi silang inaaus na items na nabahaan including their items...
That's true. They had a clearance sale after that. Really low prices for some 'busted' equipment. Didn't bother looking though. lol
-
And this is in the Philippines?
Absolutely. In all honesty, I actually "fought" for my consumer rights only after seeing my relatives in the US do it when I was a younger tourist. In fact, I was initially "nahiya" for them then. It's been decades since then but it has only been a few years ago that I had an unfortunate instance to exercise my rights locally. They initially offered me a supposed bigger discount (yeah, I knew they were just spreading their profit margins thinner and thinly) after making my points but I modestly declined and insisted that I didn't need it. That was the time they gave me freebies instead. I accepted them only because deep down inside, I knew that I have uses for for the freebies! :-D
Mind you guys, I didn't raise a scene and just kept my cool in that situation. I just really exercised my rights and corrected what was an obvious mistake and poor lack of judgement on their part. Neither did I just let it pass to complain elsewhere. We could all do this and hopefully one day, those arrogant and sadly mistaken salespeople (yes, they do exist) will disappear.
\m/
-
@toybitz: i think he's referring to _ _ _ C . I think _ _ _ O is way better and courteous. Did you have a bad experience with him?
if this is the old audiophile store pa with a long hair dude salesman na tititigan ka lang kapag pumasok ka..ito ata ang worst sales team nila.
hahh palitan mo nayang avatar mo natatakot ako everytime na nakikita koyan naalala ko yung isang character sa pans labyrinth :lol: :-D
+1. lol
my admin called their office before to inquire sa drums..pinagantay siya ng matagal sa fone. tapos noong dinampot uli noong rep, ang sabi.."na sa itaas pa ho iyong tao eh."
admin: "pwede po niyo tawagin?"
rep: "sige po"
...that was after waiting for 15 mins (and busy din ang administrator namin - so ang dating eh, magantay ka).. and guess what, hindi din binanggit ng nakasagot ng phone doon sa taong hinahanap may tawag siya.
@Bartsky
si _ _ _ O ba iyon?
Spill it guys. C'mon.
Friends,
The next time something like this happens to you at a music store, restaurant, dept. store etc., complain immediately to the supervisor or branch manager without (don't stoop down to their level) making a scene. If you are not satisfied with how the supervisor or branch manager reacts, demand to talk to their immediate supervisor. It's a hassle really but you'll be surprised with the results --- in my case, I got a bunch of freebies! It also guarantees that their mistakes will be corrected because they will learn from it (somebody had to pay for the freebies I got). It will also correct the erring employee/s misconstrued belief that customers not do anything about the way they handle customers.
But in all fairness, I am only saying this under the assumption that the customer didn't do anything wrong. If we have bad stories about salespeople, I'm sure that there are also real bad stories from salespeople re: customers.
Both sides do not deserve abusive and intolerable people.
Perfect.
-
Here's a weird thing at AP cubao. When the new Peavey Valveking came out, I went to AP Cubao to check it out. I was at the very end of their glass showcase and a guy with a trolley came in with 3 or 4 1x12 Valveking combos stacked (boxed). Towards the end of the glass showcase, he immediately stopped. The box on the very top fell to the ground :-o :-o :-o and he just picked it up and put it in an up right position. We're talking about a 3 ft fall. lawl.
I asked him, masisira ba yun? Pano kung may problema?
Hindi sir. Pag meron, balik nalang agad.
(http://img3.harmony-central.com/acapella/ubb/freak.gif)(http://img3.harmony-central.com/acapella/ubb/freak.gif)(http://img3.harmony-central.com/acapella/ubb/freak.gif)
-
Here's a weird thing at AP cubao. When the new Peavey Valveking came out, I went to AP Cubao to check it out. I was at the very end of their glass showcase and a guy with a trolley came in with 3 or 4 1x12 Valveking combos stacked (boxed). Towards the end of the glass showcase, he immediately stopped. The box on the very top fell to the ground :-o :-o :-o and he just picked it up and put it in an up right position. We're talking about a 3 ft fall. lawl.
I asked him, masisira ba yun? Pano kung may problema?
Hindi sir. Pag meron, balik nalang agad.
(http://img3.harmony-central.com/acapella/ubb/freak.gif)(http://img3.harmony-central.com/acapella/ubb/freak.gif)(http://img3.harmony-central.com/acapella/ubb/freak.gif)
Sa trolley palang yan ha. Pano nalang yung nasa delivery truck palang? :cry:
-
hindi ko talaga maintndihan kung bakit ang hilig nilang sumagot ng "naku sir, mahal 'yun!" paano kung si Bill Gates o kung sino mang pinakamayamang tao sa mundo ang customer na kaharap mo? :|
-
Medyo mahaba to. Pasensya na.
After buying my valveking 112 @ AP MOA, wala pang 1 week busted na agad yun 1 power tube. Mukhang nasa breaking point na yun tube noong nakuha ko kasi ok pa sya while I was testing it @ the store. Akala ko madali lang magagawa yun amp ko. Akala ko dadalhin ko lang yun amp sa branch na binilhan ko, papalitan nila yun tubes tapos maiuuwi ko na rin agad. Nun tinawagan ko sila at sabihin sira yun amp ko (under warranty pa naman), hindi pala ganon and sistema nila. Ang unang sinabi sakin, dalhin ko daw sa AP Marikina kasi dun lang daw yun branch na authorized magrepair. Napamura talaga ako. Sinabi kong taga Cavite ako at walang akong sariling sasakyan. How the hell I am suppose to bring my amp to Marikina (and it weighs freakin' 50lbs goddamit!!!)??? Then ang sabi dalhin ko na lang daw sa AP Festival at iwan ko dun. Sila na daw bahala magdala sa Marikina. Tinanong ko kung gaano katagal aabutin yun repair since tube replacement lang naman, ang sabi nun kausap ko, hindi daw nya alam. Napamura ulit ako tapos sabi ko, taena sige, wag na lang. Sabay baba ng telepono. I ended up buying a new pair of power tubes and replaced them myself. Kung sa kanila ko to pinaayos, baka dumami pa lalo sira at kung ano ano pa palitan na parts.
Mas ok pa kadeal mga tao dito sa PhilMu. (walang halong bola yan ha! :-D)
-
Medyo mahaba to. Pasensya na.
After buying my valveking 112 @ AP MOA, wala pang 1 week busted na agad yun 1 power tube.
mukha atang nalaspag na yun amp mo bago mo pa bilhin :|
-
mukha atang nalaspag na yun amp mo bago mo pa bilhin :|
Dun ako nagtataka kasi nagpakuha pa ako ng stock na selyado pa. Umiilaw pa yun 2 tubes nun tinesting ko, after almost a week, ayun, basag yun isa. Kumalas yun bote.
-
Lemons are almost always a given. Medyo minalas ka lang kasi ikaw yung naka jackpot.
Sila na daw bahala magdala sa Marikina. Tinanong ko kung gaano katagal aabutin yun repair since tube replacement lang naman, ang sabi nun kausap ko, hindi daw nya alam. Napamura ulit ako tapos sabi ko, [ice cream] sige, wag na lang.
I think Audiophile was reasonable at this stage. Mahirap talaga mag commit ng repair time table kung hindi sila sigurado sa tunay na sira. Medyo nakakaasar on our part as customers, I know. But it would be foolish for them to take our word for it without seeing the defective item in person. And I admit, as a generally impatient guy, that it took me a long while to understand this.
That is something that I cannot agree with you based on personal experience. Been buying from Yupangco since I was 6 years old. Worst customer service ever. When I got asked them to fix my washburn (in the 90's), it took them 11 months to tell me....'sir, wala pong replacement para sa locking nut ninyo para sa gitara." (http://img3.harmony-central.com/acapella/ubb/freak.gif) But again, this is my experience with them.
I think they've significantly improved since the 1990's. It was a different era for all existing music stores back then.
With this in mind, if we are to share horror stories, I think it would be more helpful if we limit it to more recent ones. Like, within this year? Let's face it... (with the possible exception of Eric from Audiophile main because he's been consistent) most old stories are already irrelevant.
-
I think Audiophile was reasonable at this stage. Mahirap talaga mag commit ng repair time table kung hindi sila sigurado sa tunay na sira. Medyo nakakaasar on our part as customers, I know. But it would be foolish for them to take our word for it without seeing the defective item in person. And I admit, as a generally impatient guy, that it took me a long while to understand this.
I was trying to keep a cool head while I was talking to the guy from AP MOA. I was giving him every detail of the problem I encoutered with my recently bought item. Kaso narealize ko yun matinding hassle na pagdadaanan ko ulit kapag ihahatid ko na yun amp. Noong binili ko yun amp, kinaya ko pa from MOA to Dasma, Cavite. Btw, commute lang ako noon. Pero from Cavite to Marikina? Oh damn. Baka mangayayat ako pagdating sa Marikina. :-D :lol:
-
Wow, so many interesting replies. Well anyways, last night when I got home I opened the amp, yung reverb unit lan gyung nag loose, adhesive lang ok na. DI ko muna ni fix kagabi kase 12mn na at wala ako sa mood maghanap ng super glue or something to stick the foam.
Yung reverb unit usually spring lang yun sa loob, nakapatong sa foam. Yung foam ang natanggal ang pagkakadikit kaya nee dlang i tape. ni try ko i balik sa dating position without using an adhesive yet, oks na ang sound bumalik na sa dati.
At ang napansin ko, wala naman warranty seal or sticker ako na natanggal. as in wala. I'll take another check later when I get home.
-
He he...some salesmen (but not all, unfair naman yung mga humble) in popular music stores here in the Phils. have a feeling CEO Rock God Illusion Delusion Dilemna...
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
+1000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 :evil:
-
Maybe those with bad experiences should complain this to the Dept. of Trade, parang yung mga tindahan na meron No Return No Exchange.
-
actually there was this one time na naglagay sila ng prices sa products nila, I noticed kasi, whenever I go to MOA I always stop by AP and see what new prestige guitar they have and I was surprised may pricetag na malaki that one time....pero the next week wala nadin, tinanggal, siguro may nag inspect or something kasi it was the only time I saw them have those visible price tags...
I was actually happy to see those price tags, kasi di ko na kinailangan itanong kung magkano yung prestige ibanez
sawa na ako sabihan ng, "mahal yan" hahay
-
eh yung "meron, less 3% kapag cash".
-
wala silang maayos na systema
wala silang SOP for client
walang proper procedure
walang kwenta sayang ang mga product nila nasisira ang pangalan
dahil sa maling systema
-
onga..strange nga..there was a time nga na me price tags nga sila..ewan..maybe their price changes too often for them to keep up with price tags?or nobody wants to go to the trouble of putting tags?hell if they're too tamad to even look at price list (from previous stories)..what makes you think they'll go to the trouble of putting price tags?haha..ewan ko lang..
(when i ask them about prices though..usually alam na alam na ng mga reps don yung price..mukhang yung mga tinatanong kong items..madami na siguro nagtanong tungkol don..kaya no need to look at price list maybe)
..but seriously..ok naman experience ko sa audiophile..kahit sa phone pag nagiinquire ako..(bihira lang though)
..but since this is about after sales service..have no real experience - haven't bought any stuff with warranties from them yet..hehe..bihira ako don..
..mukhang hassle lang tlga siguro kasi malayo ang service center..it would be nice though if they offered the option of them bringing it for you first di ba (maybe they just don't have room in their stores to house damaged items..and magugulohan logistics din nila?ewan - but still..dapat hindi baliwalain ang after sales service..hanap sila paraan..sila rin ang nasisiraan eh)
-
i didn't have any bad experiences naman with audiophile. so far the staff there have treated me ok naman. they even give free catalogues hehe..:) i'm more uncomfortable with yupangco (though not all staff)
-
To my brothers and sisters in the music industry
A friend of mine has recently brought to my attention, the particularly bad reputation that I have been getting in the forums. While the “punk” in me just sings out the famous Joan Jett song of the same name, it saddens me to find out that I have made proverbial enemies among people who quite frankly are the reasons I can still put food on the table.
Believing in my knowledge, the products I handle, and in the company I work for might have obscured my initial vision of service, replaced by arrogance and indifference for which I offer my sincerest and deepest apologies. While I have very little say in the company’s policies and procedures, please be assured that your comments about me at least will be taken not as insults, but as a way for me to improve as a person.
Please feel free to share your insights with me privately. A discreet conversation is sometimes more productive than public humiliation. “Sorry talaga sa lahat ng na-offend ko sa inyo, hindi na po mauulit…” Music store guys have their bad days too but once understood they can be the best friends you’ll ever know.
Sincerely
Eric de Leon
-
^
^
^
cool may nagtake notice din....I guess making this thread wasn't just for naught after all
-
I don't really think theres a need to be alarmed about this and that..i mean, bad service is everywhere, di lang naman po sa audiophile or sa JB or Perfect Pitch..etc...
we can continue this thread till the 999th page..but if i were a betting man, i'd say this argument won't change anything..some of us would still say that the service is good some would still say the service is bad...so on and so forth...long story short, bad service has been around since God knows when, and i have some experiences din both good and bad from the fore-mentioned stores...
and i really think its NOT appropriate to call on the names of others to tell stories about them for their poor performance, whatsoever...if we want to improve their service..maybe we should approach management instead of bickering aimlessly...=]
:-D :-D
-
hindi ko talaga maintndihan kung bakit ang hilig nilang sumagot ng "naku sir, mahal 'yun!" paano kung si Bill Gates o kung sino mang pinakamayamang tao sa mundo ang customer na kaharap mo? :|
Ganito lang yan: Alam nila hindi nilang hindi nila kayang bilhin iyon at iniisip nila hindi mo rin kaya kasi pareho lang japorms at cellphone niyo.
-
I don't really think theres a need to be alarmed about this and that..i mean, bad service is everywhere, di lang naman po sa audiophile or sa JB or Perfect Pitch..etc...
we can continue this thread till the 999th page..but if i were a betting man, i'd say this argument won't change anything..some of us would still say that the service is good some would still say the service is bad...so on and so forth...long story short, bad service has been around since God knows when, and i have some experiences din both good and bad from the fore-mentioned stores...
and i really think its NOT appropriate to call on the names of others to tell stories about them for their poor performance, whatsoever...if we want to improve their service..maybe we should approach management instead of bickering aimlessly...=]
:-D :-D
rockin' post here...
-
Actually, I think one thing turned out ok, in this case. Eric is out in the open now. Yung mga galit diyan... this is your chance to see if you can resolve things with him.
-
I don't really think theres a need to be alarmed about this and that..i mean, bad service is everywhere, di lang naman po sa audiophile or sa JB or Perfect Pitch..etc...
we can continue this thread till the 999th page..but if i were a betting man, i'd say this argument won't change anything..some of us would still say that the service is good some would still say the service is bad...so on and so forth...long story short, bad service has been around since God knows when, and i have some experiences din both good and bad from the fore-mentioned stores...
and i really think its NOT appropriate to call on the names of others to tell stories about them for their poor performance, whatsoever...if we want to improve their service..maybe we should approach management instead of bickering aimlessly...=]
:-D :-D
Very well said
Lets be proactive and not reactive :-D
-
I don't really think theres a need to be alarmed about this and that..i mean, bad service is everywhere, di lang naman po sa audiophile or sa JB or Perfect Pitch..etc...
Maybe all this is just one of the many bad effects of a corrupt economy on social behavior.
-
I don't really think theres a need to be alarmed about this and that..i mean, bad service is everywhere, di lang naman po sa audiophile or sa JB or Perfect Pitch..etc...
we can continue this thread till the 999th page..but if i were a betting man, i'd say this argument won't change anything..some of us would still say that the service is good some would still say the service is bad...so on and so forth...long story short, bad service has been around since God knows when, and i have some experiences din both good and bad from the fore-mentioned stores...
and i really think its NOT appropriate to call on the names of others to tell stories about them for their poor performance, whatsoever...if we want to improve their service..maybe we should approach management instead of bickering aimlessly...=]
:-D :-D
Very well said... Amen.....
Share ko lang po mga kapatid... Marami na kakakilala sakin dito nag nagtatrabaho din sa music store... Well share ko lang yung naging expirience ko sa mga customers... i speak with the rest of sales person sa AP, Yupangco, Jb etc... Kung minsan nagkaroon din ako ng complain sa customer... well Mahirap iwasan yung complain sa customer, kahit pagbaliktarin ko man mundo nandyan na yan... On our experience mas marami kasing aroganteng customer kesa aroganteng staff... In short mas maraming buraot sa mga music store na customer... Yun nga lang hindi namin alam kung sino sino yun... 365 days a year yan kaharap namin... lalo na sa mga 2years or more na nagttrabaho sa mga music store everyday ibat ibang klase ng tao nakakaharap namin... to be honest may mga kilala din kaming super buraot na customer madami yan... But still we try to manage to be patient and polite... Sorry sa mga na-offened namin... we didnt mean to... Gusto namin kayo harapin lahat kausapin ng maayos serve namin kayo ng maayos dahil trabaho namin yan... Minsan Napapagod din kami or minsan nagiingat na din sa mga customers na mahilig magtest ng mamahaling gamit na hindi naman bibili in the end hanggang test lang, nalalaspag yung unit.. on our part its our job na ingatan din namin yung mga stocks, hindi kasi basta basta price ng mga instrument... Dahil madaming cases na nagasgas or damage ng mga customer yung mamahaling equipment... kapag nagkaroon ng blemish hindi naman customer ang mananagot, yung mga sales person... Mas maraming din cases nagtatanong ng pinakamahal pero wala naman palang budget for such item.. Kung magtanong halos bibilin yung buong tindahan... Mas madaming cases yan compare sa mga complain na natatanggap namin ngayon... we can say that dahil araw araw namin nakakasalamuha yung mga ganun klase ng tao.. but still we still approached them politely.. Sorry po sa mga nakatyempo ng bad day para sa mga staff ng music store... Nangyayari yan... Maiintindihan nyo din yan once na magtrabaho kayo sa music stores... we cant be perfect always... Alam nyo na yun kung bakit.... Hehehehehehe... Wala sana magagalit sa post ko... Once again sorry sa mga na-offend namin.... Enjoy and God Bless....
Just my 2 token...
-
Mas maraming din cases nagtatanong ng pinakamahal pero wala naman palang budget for such item.. Kung magtanong halos bibilin yung buong tindahan...
that's why you should put visible prices on your items para di na namin kailangan magtanong bro...
look at it this way, it would make your life a whole lot easier, di ka na namin kukulitin...titingnan lang namin yung price tapos assess nalang namin kung kaya namin bilhin, kung kaya then itetest...sobrang simple lang...
don't judge your customers by what they wear bro...I once went to AP MOA bringing cash enough to buy a prestige ibanez but I decided not to buy since one of the staff was so rude, the usual, "MAHAL YAN!" lang nakuha ko.....by the way i only wore a plain non printed shirt, shorts, and slippers....hindi porket simple lang manamit ang customer eh pwede niyo na iconclude na walang pera....that's the greatest misconception you can possibly make....
-
Very well said... Amen.....
Share ko lang po mga kapatid... Marami na kakakilala sakin dito nag nagtatrabaho din sa music store... Well share ko lang yung naging expirience ko sa mga customers... i speak with the rest of sales person sa AP, Yupangco, Jb etc... Kung minsan nagkaroon din ako ng complain sa customer... well Mahirap iwasan yung complain sa customer, kahit pagbaliktarin ko man mundo nandyan na yan... On our experience mas marami kasing aroganteng customer kesa aroganteng staff... In short mas maraming buraot sa mga music store na customer... Yun nga lang hindi namin alam kung sino sino yun... 365 days a year yan kaharap namin... lalo na sa mga 2years or more na nagttrabaho sa mga music store everyday ibat ibang klase ng tao nakakaharap namin... to be honest may mga kilala din kaming super buraot na customer madami yan... But still we try to manage to be patient and polite... Sorry sa mga na-offened namin... we didnt mean to... Gusto namin kayo harapin lahat kausapin ng maayos serve namin kayo ng maayos dahil trabaho namin yan... Minsan Napapagod din kami or minsan nagiingat na din sa mga customers na mahilig magtest ng mamahaling gamit na hindi naman bibili in the end hanggang test lang, nalalaspag yung unit.. on our part its our job na ingatan din namin yung mga stocks, hindi kasi basta basta price ng mga instrument... Dahil madaming cases na nagasgas or damage ng mga customer yung mamahaling equipment... kapag nagkaroon ng blemish hindi naman customer ang mananagot, yung mga sales person... Mas maraming din cases nagtatanong ng pinakamahal pero wala naman palang budget for such item.. Kung magtanong halos bibilin yung buong tindahan... Mas madaming cases yan compare sa mga complain na natatanggap namin ngayon... we can say that dahil araw araw namin nakakasalamuha yung mga ganun klase ng tao.. but still we still approached them politely.. Sorry po sa mga nakatyempo ng bad day para sa mga staff ng music store... Nangyayari yan... Maiintindihan nyo din yan once na magtrabaho kayo sa music stores... we cant be perfect always... Alam nyo na yun kung bakit.... Hehehehehehe... Wala sana magagalit sa post ko... Once again sorry sa mga na-offend namin.... Enjoy and God Bless....
Just my 2 token...
e ikw b ung si jokar/carlo sa main brad!? kng kaw nga yon! ikaw ang pinaka hambog, mayabang, at inutil na salesperson sa main! kala mo kung sino ka makaasta pag may bibili sa inyo. anak ng tupa naman o! mukha ka namang tungaw.
kahit mga hambog na salesperson sa AP makati nagsasabi ikaw na pinaka mayabang at malala ang customer serbis! ganyan pala tingin mo s mga customer noh? kaya pla. no wonder.
kayo nga nanlalaspag ng gmit don e. yng mga drumset niyo papaluan mo tapos ipopost mo p bidyo mu! bilhin kaya k nmn sa susunod. mgkano k b?
-
On our experience mas marami kasing aroganteng customer kesa aroganteng staff... In short mas maraming buraot sa mga music store na customer... Yun nga lang hindi namin alam kung sino sino yun... 365 days a year yan kaharap namin...
alam mon ba't nagiging arogante yung mga customer? inuunahan nalang kayo, kasi siguro sa past, mas arogante pa kayong mga staff...
-
that's why you should put visible prices on your items para di na namin kailangan magtanong bro...
look at it this way, it would make your life a whole lot easier, di ka na namin kukulitin...titingnan lang namin yung price tapos assess nalang namin kung kaya namin bilhin, kung kaya then itetest...sobrang simple lang...
don't judge your customers by what they wear bro...I once went to AP MOA bringing cash enough to buy a prestige ibanez but I decided not to buy since one of the staff was so rude, the usual, "MAHAL YAN!" lang nakuha ko.....by the way i only wore a plain non printed shirt, shorts, and slippers....hindi porket simple lang manamit ang customer eh pwede niyo na iconclude na walang pera....that's the greatest misconception you can possibly make....
+1000 ako dito.!!!
once din akong naging sales person , minsan nakukulitan din ako sa mga costumer na tanong ng tanong kaya na iintindihan ko ang side mo, but its not a costumer fault, like we said "KUNG MAY TAG PRICE, WALA NANG TANUNGAN PA". at kahit ano pa ang isuot namin , kahit mukhang taong grasa pa kami, as long na hindi kami nagnanakaw, its your job na i-assist nyo kami, trabaho nyo un at dun kayo binabayaran.
i know meron din namang matitinong sales clerk sa AP, but hindi natin maiiwasan na meron din mga "Arogante", sana pag nagkaroon kayo ng GENERAL MEETING sa opisina nyo. i-open nyo sana eto.
-
Awa naman ng Diyos I have no problems with after sales service sa AP. Although yun nga, kailangan talaga makulit ka and maghihintay ka. They can't possibly repair it over night. Siguro I always have a backup in case na may ipagawa ako.
But at any rate, here are things I think AP or any other music store should address:
1. Price Tag on ALL ITEMS - batas yan so dapat maglagay sila. I don't see any logic in not putting up price tags - snobbish thing lang ang dating sa akin nito. They should indicate the cash price and credit card price. At kung may installment mas ayos.
2. Transfer of products from other branches - some music stores don't do this. Let's say pag may gusto kang bilhin na gitara pero sa isang malayong branch lang available, dapat puwedeng i-transfer sa branch na malapit sa iyo. I am happy that Perfect Pitch was very accommodating on that one. I wanted a Mexican Standard Strat with sunburst and rosewood board. I was buying at Perfect Pitch in Park Square the Sunday after 9/11. I was told nasa stock room daw sa Pasong Tamo. They just told me to wait for 2 hours para kunin nila. No problem, I got what I needed. Again some stores don't do this.
3. Knowledge of items - some store clerks don't know a Strat from a Tele!
4. Pa snob effect - during the 90s, may music store na ganito. Pag engglisero ka the clerks are after your heels. I remember a guitar player na mukhang espanol during 90s was being shadowed by the clerks of the store. Parang siya lang ang customer. I was to buy a set of strings walang pumapansin sa akin. Wala naman binili yung engglisero.
Ito lang naman ang mga problema ko sa music stores that I hope ma address agad.
-
^^^
yung #2, Audiophile does that really well based from my several experiences..
yung #1, yung mga gitarang nakasabit nila ang walang price tag (Audiophile).. pero yung mga nasa shelf, usually meron naman.. pero i think kahit naman sa Lazer, hindi lahat ng gitara ay may price tag na nakasabit.. nonetheless, sana 99.9% ng items, if not 100%, ay may price tag..
#3 and #4 requires training, imo.. or kahit mga seminar man lang sa sales personnel, if they don't have..
-
dito na lang ako sa classifieds kukuha... kung sa music store man,
TMS at JB music Trinoma
kung bibili man, minor item or kung major man, napakadalang :lol:
TMS rules!!!! :-D
Audiophile? ambot :-D
-
e ikw b ung si jokar/carlo sa main brad!? kng kaw nga yon! ikaw ang pinaka hambog, mayabang, at inutil na salesperson sa main! kala mo kung sino ka makaasta pag may bibili sa inyo. anak ng tupa naman o! mukha ka namang tungaw.
kahit mga hambog na salesperson sa AP makati nagsasabi ikaw na pinaka mayabang at malala ang customer serbis! ganyan pala tingin mo s mga customer noh? kaya pla. no wonder.
kayo nga nanlalaspag ng gmit don e. yng mga drumset niyo papaluan mo tapos ipopost mo p bidyo mu! bilhin kaya k nmn sa susunod. mgkano k b?
Sir Burning hour mukhang matindi galit mo sakin... Kilala mo pa ako sa real name ko.... Hmmmmmm? Kung may personal ka problema sakin or na-offend kita sa main office namin nung nagpunta ka dun.. Pwede ka naman po bumalik sa main office at sabihin mo yan sa mukha ko or sa harap ng boss ko makikinig ako... Hindi ako nagpost dito para makipagaway sa nyo... Humihingi ako ng pasensya post ko... Dahil kami din may mga bad experiences din kami sa mga customer.. But we still manage to be polite... Dahil hindi naman po kami makakapagreklamo tulad nyo..
Ano po ba tingin namin sa customer? sinabi ko po ba na LAHAT ng customer ay arogante? Its like saying 2 out 0f 10 customer buraot everyday... Kaya i said araw araw... i never said po na LAHAT ng customer... Saka wala pa ako nilait na customer tulad ng ginagawa mo ngayon Sir Burning Hour... kung may problema ka sakin pwede po natin yan pagusapan ng maayos... kung ok lang syo.. Sorry Sir kung ano man ang nasabi ko noon syo or ngayon pasensya na...
Regarding sa Drum set na pinapalo ko na naipost ko sa Facebook account ko at mukhang friend din kita dun... FYI hindi po yun for sale item... :-) Dati po kasing Studio unit yun, so pwede po namin yun paluin anytime... Kahit ivideo ko pa sarili ko ng paulit ulit ok lang dahil hindi po yun pambenta... :wink:
Kung meron man kami pinapalo na drumset we make sure na demo unit yun... Sarap naman po kung papaluin ko yung 350k na drumset di po ba? or gamitin ko yung 317k na guitar? Kung pwede lang ginawa na namin... Kaso bawal po yun eh....
I tried my best to approach you guys in a nice way.. Im just sharing may experiences sa mga customers.... I dont mean to offend you guys...
Sir Pualux i hear you.... But i was not refering kung ano suot mo... Im saying this in General... Minsan kung sino pa ang todo manamit, mukhang mayaman sya pa yung mismong buraot... Sila pa yung mismo umasta na parang bibilin lahat ng laman ng store... Yun pala pick lang bibilhin... May na-encounter din ako na naka slippers lang at sando at shorts... na bumibili naman ng expensive whole set pa.... after that wala naman ako narinig na complain from them.. Naging tropa ko pa... Ibat iba ng cases ang kinakaharap namin everyday mga sirs... Uulitin ko po gusto namin kayo harapin ng maayos kung ano man ang question nyo, just ask us in a nice way at kakausapin din po namin kayo ng maayos... Pasensya na po sa mga short comings minsan ng mga sales persons namin... ipakita nyo rin po sana na serious po tayong lahat dahil lahat kami sa store eh serious kausap pagdating sa transactions... at 100% aasikasuhin namin kayo ng maayos... Ganun lang naman po kasimple... At wala pa ako nakita na sales person na nilait mismo ang customer dahil sa suot nya... Minsan nagiging over sensitive lang yung iba at nagaabang lang ng pintasan sila then magpost sila dito ng complain.. May iba naman sinasadya yung ganun attire... Kasi Kami po sa store hindi po kami humaharap sa mga customer na para kaming busabos... nakatsinelas, nakasando, nakahubad etc.. Professional po ang appearance namin we act as one, once you talk to us in a nice way or in a professional way... Magkakaroon po ng magandang friendship, Simple lang naman din naman yun... Dahil sa mga staffs ng music store ay hindi naman yan always nakakasagot ng tama all the time, napapagod din po kami at my mga moods din tulad nyo... Hindi naman po kami robot na everytime na kakausapin nyo eh makakasagot kami ng maayos... sorry po ulit dito... Tao lang po kami...
About naman po sa price tag... Kami mismo gusto namin lagyan ng price tag yung mga items, Pero hindi ganun kadali sa pagkakaakala nyo... Gustuhin man namin memorize yung mga prices mahirap din... Dahil ang prices namin pabago bago every 2 or 3 months... Kaya po may tinatawag po tayo na prices are subject to change without prior notice... Gustuhin man namin lagyan ng price tag ang mga products namin pero sa dami ng Products ng music store impossible magawa namin lahat yun... At kung magawa man namin then next month iba na naman po yung price... Gagawa na naman po ulit ng tag... matrabaho po masyado... For us mas maganda yung walang price tag... Dahil mas magandang way yun to have a proper communication or magandang conversation sa mga customers na willing bumili... tutulungan po namin kayo wag po kayo magalala sa abot ng makakaya namin... Hindi naman po namin ginawa na nagtanong ang customer at pinalabas namin yung customer dahil tingin lang namin wala silang pera... wala naman po kami ginawang ganun... Hindi po kami ganun... At kung naglagay kami ng price tag lalo lang po magiging tamad ang staffs.. Pasensya na po talaga mga sir... Humihingi po kami mga sales person ng pasensya at pagunawa sa nyo... In behalf of AP, PP, yupangco, Yamaha, JB, TMS, Lyric, SE, ITP... Sorry po mga sirs...
Kung may mga complains pa po kayo feel free to visit us at out stores... Kakausapin namin kayo... Once again sorry po...
-
well I haven't had any bad experience with any AP stores, yung sa Festival Mall (where I bought an Ibanez Artcore, a Seymour Duncan Alnico 2 Pro and DiMarzio 36th anniversary PAF) at sa Ali Mall (where I bought a Vox Night Train Head) mabagal lang and response ng staff ( I had to stand around and look for someone to talk to for around 10 minutes) but other than that ok naman during testing the items and sales.
Pero hands down to JP Valdez, I don't know which branch he is in now, last was SM North and the old Sunset Blvd branch. This guy really knows how to treat and talk to customers, just like Sir Lowee of Yupangco and of course Dax and that slim guy at Music Source. :-)
-
I went to 3 music stores today, sinamahan ko yung barkada ko na maghanap ng drumset. JB music Parksquare, Yupangco Buendia & last sa Audiophile Pioneer.
Among the 3, the sales person in Yamaha is the most knowledgeable. Feeling ko dahil drummer din sya. Parang nag drum kit 101 kami nung kausap namin sya. (please note guitarista ako and yung barkada ko nag sisimula pa lang magdrums)
The sales person in Parksquare, is also knowledgeable pero not as good as in Yamaha. Pero masipag and mabait and pasensyo so. Pati, yung store manager ang bati and sobrang ganda ng price na binigay sa amin para dun sa kit.
I think being a small shop and konti lang silang employee advantage sya dahil kausap KAGAD namin yung 2 most important persons sa store, kaya nabigyan kami ng magandang price.
And Finally sa AudioPhile pioneer, walang umasikaso sa amin. ang laki nung store nila sa pioneer wala kaming makausap na staff para magtanong tungkol dun sa drums. As in.
ang pinagtanungan namin eh yung security(?)(naka barong kasi sya ang sya yung nag checheck ng binili mo bago ka lumabas) nila, na surprisingly may alam ng konti dun sa binebenta nila.
Today JBmusic & Yupangco's service is very commendable. Most especially JBmusic.
-
To ALL Stores,
well, if you guys are having a hard time updating your inventory you need to hire more people. You can visit stores in HK, US, Ch and other countries, all of them have price tags. sa Pinas lang ba wala??? Pag nakita ng customer na mahal yun item malamang hindi na nya hawakan yun sa takot na magasgasan at pagbayarin sya ng store, and that saves you time.
I went to PP sm city, walang price tag, the guy told me fender tele was 55k, after 2 days bumalik ako 57k na sya. hindi ba nakakaasar yun? Excited ka na bumili tapos bigla mo malalaman kulang ka pa pala? galing ka pa sa malayong lugar.
And please pano malalaspag ang mga display items nyo kung puro kalawang naman ang stings at alikabok yan. matetano pa yun magtest nyan :-D
-
..i dunno..just a silly suggestion..may or may not help..haha..anyway..baka pede naman magprintout/xerox price lists and edit and update accordingly..post them sa wall or window or something..eh di mga codes lang na hindi naman nagiiba ang ilalagay sa instrumento..di na papalit palit ryt..hehe..eh di titingnan nlng ng customer yon di ba..tapos pag me natipuhan..magtatanong yon..
..kasi kung ganon deskarte ng shop na wala price tags (kala ko nga me law?nway am not a lawyer..hehe..though other stores have price tags)..anyway kung wala price tags then expect na practically everybody is gonna ask you how much those things cost..and i mean everybody..hehe..and it's your job to answer courteously (di acceptable ang "mahal yan" na response without at least giving a ballpark figure eh..hehe..pangit talga dating)..professionalism..
..seems odd na ganon choice ng management..unless they find being rude to a few customers acceptable?hmmm..then whatever bad publicity you get or whatever sales you lose..baka deserved yon di ba? nasa management lang yan..maybe ibahin ang deskarte..ewan..professionalism lang..nasa customer service kayo so you should be prepared for annoying customers..and you can't expect customers to be prepared for annoying salespersons di ba..haha..we don't go to a store expecting bad service noh..it's the opposite..people avoid stores with bad service..kayo ang magiging kawawa pag nasiraan..unless you really don't need the sales di ba..
..parang nakakalimutan na kahit me customer na magtatanong ng magtatanong at hindi bumili at that time..di ibig sabihin na di sya potential buyer..eventually bibili yan..malamang nagdedecide pa yan kung ano bibilhin..GAS yan eh..nagawa ko to..i even buy picks or stuff that i don't really need dahil nahihiya ako or naapreciate ko yung service provided..and i don't think i'm the only one like this..sad though that it comes off as annoying sa salespeople..eh kung wala nalang ako binili di ba?
nway..am sure somehow we can all get along..
bato at gulong lang mga kapatid!
-
To ALL Stores,
well, if you guys are having a hard time updating your inventory you need to hire more people. You can visit stores in HK, US, Ch and other countries, all of them have price tags. sa Pinas lang ba wala??? Pag nakita ng customer na mahal yun item malamang hindi na nya hawakan yun sa takot na magasgasan at pagbayarin sya ng store, and that saves you time.
I went to PP sm city, walang price tag, the guy told me fender tele was 55k, after 2 days bumalik ako 57k na sya. hindi ba nakakaasar yun? Excited ka na bumili tapos bigla mo malalaman kulang ka pa pala? galing ka pa sa malayong lugar.
And please pano malalaspag ang mga display items nyo kung puro kalawang naman ang stings at alikabok yan. matetano pa yun magtest nyan :-D
+1 hindi na me-maintain ng maayos ang mga tinda sa music store sa pilipinas!!! Paano ba namang bibilhin yan!
-
Very well said... Amen.....
Share ko lang po mga kapatid... Marami na kakakilala sakin dito nag nagtatrabaho din sa music store... Well share ko lang yung naging expirience ko sa mga customers... i speak with the rest of sales person sa AP, Yupangco, Jb etc... Kung minsan nagkaroon din ako ng complain sa customer... well Mahirap iwasan yung complain sa customer, kahit pagbaliktarin ko man mundo nandyan na yan... On our experience mas marami kasing aroganteng customer kesa aroganteng staff... In short mas maraming buraot sa mga music store na customer... Yun nga lang hindi namin alam kung sino sino yun... 365 days a year yan kaharap namin... lalo na sa mga 2years or more na nagttrabaho sa mga music store everyday ibat ibang klase ng tao nakakaharap namin... to be honest may mga kilala din kaming super buraot na customer madami yan... But still we try to manage to be patient and polite... Sorry sa mga na-offened namin... we didnt mean to... Gusto namin kayo harapin lahat kausapin ng maayos serve namin kayo ng maayos dahil trabaho namin yan... Minsan Napapagod din kami or minsan nagiingat na din sa mga customers na mahilig magtest ng mamahaling gamit na hindi naman bibili in the end hanggang test lang, nalalaspag yung unit.. on our part its our job na ingatan din namin yung mga stocks, hindi kasi basta basta price ng mga instrument... Dahil madaming cases na nagasgas or damage ng mga customer yung mamahaling equipment... kapag nagkaroon ng blemish hindi naman customer ang mananagot, yung mga sales person... Mas maraming din cases nagtatanong ng pinakamahal pero wala naman palang budget for such item.. Kung magtanong halos bibilin yung buong tindahan... Mas madaming cases yan compare sa mga complain na natatanggap namin ngayon... we can say that dahil araw araw namin nakakasalamuha yung mga ganun klase ng tao.. but still we still approached them politely.. Sorry po sa mga nakatyempo ng bad day para sa mga staff ng music store... Nangyayari yan... Maiintindihan nyo din yan once na magtrabaho kayo sa music stores... we cant be perfect always... Alam nyo na yun kung bakit.... Hehehehehehe... Wala sana magagalit sa post ko... Once again sorry sa mga na-offend namin.... Enjoy and God Bless....
Just my 2 token...
Well, I for one will not buy an instrument without testing it, especially beyond a certain price tag. This reasoning you posted is ridiculous IMO. If ayaw nyo malaspag, don't put it on display. But if it's there, it's meant to be tested. Also, maaari ngang hindi bibilhin, but a lot of times babalikan ko yung item pag may pera na, so don't get all ass-hurt na magtetest yung customer without buying in the end. That's just part of the buying process. Let him take his time, it's his loss din naman kung maunahan sya. Ang hirap kasi sa inyo, kung madaliin mo yung customer akala mo you're helping him make the buying decision. If anything, mas pipikunin ka pa nun by taking his time even more, and whistle joyful songs as he walks out on you. Wouldn't it be better if you make the experience personal for him, so that he'll remember the item, and the staff that accomodated him? For sure, hindi man bilhin today yan, maalala nya pag may pera na sya sa wallet.
Sus, para mong sinabing kasalanan ng mga buyer kaya arogante yung ibang salespeople. IMO mali yung expectation nila na walang magtetest ng item. Ba't di nyo na lang itabi muna sa storage yung items na inaalagaan nyo, ilabas na lang from time to time? Tell the tester/potential buyer to ASK for it next time (when he decides to buy), and inform him na hindi lagi nakadisplay.
-
not sure if counted yun experience ko with AP. well, fault ko din, i did not raise any complaint cause i was not sure if the repairman (cant call him luthier dahil sa nangnyari) is with AP or working on his own, parang sideline. way back in 1998 nung nasa san marcelino pa sila, i had my trem replaced. when i came back nakita ko yun likod nung gitara may masilya na. i asked ano nangyari, sabi nung gumawa, i think mang bert yun name. at the time looks like he was in his 50's chubby, malaki tyan with greyish curly hair. sabi nya hindi nya na-tantsa yun lalim kaya nagkamali ng pagbutas. yun crack sa cavity kung nasaan yun springs, nabutas and around 3 inches yung crack kaya tinakpan ng masilya. i was so disappointed. but the blame was on me. oh, well...s...t happens! hehe
-
Well, I for one will not buy an instrument without testing it, especially beyond a certain price tag. This reasoning you posted is ridiculous IMO. If ayaw nyo malaspag, don't put it on display. But if it's there, it's meant to be tested. Also, maaari ngang hindi bibilhin, but a lot of times babalikan ko yung item pag may pera na, so don't get all ass-hurt na magtetest yung customer without buying in the end. That's just part of the buying process. Let him take his time, it's his loss din naman kung maunahan sya. Ang hirap kasi sa inyo, kung madaliin mo yung customer akala mo you're helping him make the buying decision. If anything, mas pipikunin ka pa nun by taking his time even more, and whistle joyful songs as he walks out on you. Wouldn't it be better if you make the experience personal for him, so that he'll remember the item, and the staff that accomodated him? For sure, hindi man bilhin today yan, maalala nya pag may pera na sya sa wallet.
Sus, para mong sinabing kasalanan ng mga buyer kaya arogante yung ibang salespeople. IMO mali yung expectation nila na walang magtetest ng item. Ba't di nyo na lang itabi muna sa storage yung items na inaalagaan nyo, ilabas na lang from time to time? Tell the tester/potential buyer to ASK for it next time (when he decides to buy), and inform him na hindi lagi nakadisplay.
I never said na bawal po itest sir... I said na iniingatan namin yung stocks... Pinapatest din naman po namin lahat ng items, bakit naman po babawalan yung customer na gusto magtest? yan nga po yung trabaho namin..... Sino po dito ang binawalan magtest ng gamit ng store? For sure lahat naman po kayo nakapagtest... Like ive said nagiingat lang din po kami, kasi nga po may mga customer kami kilala na buraot lang talaga...
Its like this share ko lang po ulit... I will not mention a name... before my customer ako dati nung nasa Pitch po ako... Take note kilalang guitarista ito, kilalang kilala band nito... nung una nakilala ko sya sa store namin, proud ako assist sya dahil kilala po sya... sikat sa mga guitarista.... Todo asikaso po ako kami ng mga kasamahan ko... Panay test nya lahat ng Fender US Strat.... Almost everyweek binabalikan nya po yung mga guitars... just to test, then sabi nya balak nya bumili.... But unfortunately hanggang sa umabot na ako ng 5years hanggang sa nagresign na po ako... Hindi po sya bumili.. Infact bumili sya second hand... well hindi ko sya masisisi dahil makakamura po sya 2nd hand kasi eh... Hindi kami nagkulang sa kanya... Ang masakit nito yung second hand na binili nya dun pa sa store namin sila nagusap? Hows that mga sir? Hindi lang kami kumikibo dahil nga sikat na guitarista sya.... Hirap explain sa nyo mga sir kung bakit ganun na lang kami kaingat... Paulit ulit namin po sasabihin sa nyo na ibat ibang cases po...
Kasi po once na magkaroon ng magandang communication ang sales person at ang customer... Sincerity po... wala po magiging problema... Never namin sinabi na " Sir bawal po itest yan, Kasi hindi ka naman bibili" HIndi po namin yan ginagawa...
Meron din Customer na bibili nga test nya for a couple weeks or months yung item, nakapagdecides sya na bibilin nya na yung unit, pero magrerequest naman sya ng sealed unit? Papano nyo irereason out yan? Well kami wala kaming choice kung hindi sundin lang sya? bibili naman eh... Kaso how about the display na ginamit nya for testing? Isa po yan sa mga cases... Pero ok lang naman samin yun... madami rin po ganyan...
Meron din case na pupunta itetest then ipapareserve ng customer, ipapatago ng customer then babalikan nya for the final decision kung bibilin nya o hindi? 50/50 parin... Anytime punta kayo store sabihin nyo gusto nyo itest ito sa sales person namin... Pagbibigyan po kayo... Minsan naman may mga customer kami na panay ang test everyweek, nagpupunta dun then makikipagusap lang sa sales person hanggang sa magiging kaibigan na lang namin... may mga ganyan din... Flexible naman po kami... Miscommunication lang po palagi... Wag po sana tayo mainit ang ulo palagi.... yun lang naman po... relax lang po tayong lahat... Hindi po ako sumasagot dito para lang po makipagaway sa nyo.... Useless lang po... dahil never ending po itong topic... mawala man kami sa work namin in a future still magkakaroon parin ng ganitong mga issue sa mga susunod... Sad but True...
-
^^^^ kulang na kulang sa reasoning... (kahit mahaba yung sinabi) :lol:
ano masasabi mo dun sa sitwasyon na nag inquire ng price?
pero ang sinagot, "mahal yan".
-
^^^^ kulang na kulang sa reasoning... (kahit mahaba yung sinabi) :lol:
ano masasabi mo dun sa sitwasyon na nag inquire ng price?
pero ang sinagot, "mahal yan".
I dont know what to answer syo sir... Kasi hindi ko naman alam yung way ng conversation nyo eh... Hindi ko naman hawak isip ng sales person namin kung bakit nya sinabi yun ng ganun lang... There's always a reason to it... Kung hindi nyo nagustuhan yung approach pwede nyo kami sabihin straight out... HIndi naman siguro makikipga away yung staff... Pwede nyo kausapin yung store manager.. Simple lang... Kung feel nyo arogante yung staff hanapin nyo kagad yung manager... Simple lang... itawag nyo kagad kunin nyo yung name ng staff report nyo kung feel nyo na nabastus kayo... management na po bahala magtake action sa staff... simple lang po... HIndi natin need palalain yung issue sa ganitong bagay... Pwede po yan pagusapan ng maayos... lahat ng bagay nakukuha sa magandang usapan...
-
^^^^ kulang na kulang sa reasoning... (kahit mahaba yung sinabi) :lol:
ano masasabi mo dun sa sitwasyon na nag inquire ng price?
pero ang sinagot, "mahal yan".
pag ako ganito, hahalikan ko yung staff. :lol:
-
+1 hindi na me-maintain ng maayos ang mga tinda sa music store sa pilipinas!!! Paano ba namang bibilhin yan!
eto ang solusyon dyan bro :-D
(http://i801.photobucket.com/albums/yy291/rearocker/temp/zakk.jpg)
-
dapt may tag yung mga items dun na "mahal" or "mura"
-
The worst experience i had was in AP MOA, i was checking out a guitar case(gator) and then binalikan namin kasi we went to eat lang muna...tapos pagbalik nandun si Keith Clark Delleva ba yun?..ung bata na nasa PGT..and then biglang ung clerk, parang idk if binobola ako or what...pero lahat ng sabi niya sakin, Yan sir Si Keith bumili din ng ganyan, ganito, ganun..haha..i just wanted to say..dude, i couldn't care less..hehe..but for me, it wasn't REALLY a bad experience,just abit annoying....
pero eto, dati din in JB, nakakita narin ako ng tawag nilang aroganteng customer...grabe, mag te2st ng amp na approx mga 10w..tapos lalakasan niya as in lahat ng ibang customers napapataas na nang bosses, tapos laro niya lahat power chords..kaya ewan ko din sa taong ito, and then i was testing din a guitar nung nag ca2sh out na siya, i was doing some legato passages and what not to the guitar i was trying out..tapos ang sama ng tingin...haha...so...i sort of get why some staff are behaving the way they are, SOMETIMES not all the time...
*pero the customer is always right..parin.. :-P
hehe...
-
to AP and all you music stores in the Philippines:
to make an excuse that its tedious to put a price on each and every displayed item you have therefore, you choose not to is
1. A lame excuse.
2. A violation of the law.
If you can get away with #1, at least observe #2 so we can all get along.
And to those who are buying, if you are really intend to buy and some condescending sales clerk are giving you a hard time coz you appear to be 'buraot', then ask to speak to the manager and tell him the sales clerks attitude. i for one had done this (buying non-music related stuff) and the sales lady didn't have any face to show by the time i left the store. Don't be rude. Be assertive.
-
to AP and all you music stores in the Philippines:
to make an excuse that its tedious to put a price on each and every displayed item you have therefore, you choose not to is
1. A lame excuse.
2. A violation of the law.
If you can get away with #1, at least observe #2 so we can all get along.
And to those who are buying, if you are really intend to buy and some condescending sales clerk are giving you a hard time coz you appear to be 'buraot', then ask to speak to the manager and tell him the sales clerks attitude. i for one had done this (buying non-music related stuff) and the sales lady didn't have any face to show by the time i left the store. Don't be rude. Be assertive.
+1
ummm i think we've all stated the problem...
solution nalang...
ako...masaya na'ko, lagyan niyo lang price tags yung mga gamit...hindi ko na kayo kukulitin...kahit hindi ko na kayo kausapin mga sales reps...lagyan niyo lang ng pricetag para hindi na'ko magtanong ko magkano....
-
I never said na bawal po itest sir... I said na iniingatan namin yung stocks... Pinapatest din naman po namin lahat ng items, bakit naman po babawalan yung customer na gusto magtest? yan nga po yung trabaho namin..... Sino po dito ang binawalan magtest ng gamit ng store? For sure lahat naman po kayo nakapagtest... Like ive said nagiingat lang din po kami, kasi nga po may mga customer kami kilala na buraot lang talaga...
Its like this share ko lang po ulit... I will not mention a name... before my customer ako dati nung nasa Pitch po ako... Take note kilalang guitarista ito, kilalang kilala band nito... nung una nakilala ko sya sa store namin, proud ako assist sya dahil kilala po sya... sikat sa mga guitarista.... Todo asikaso po ako kami ng mga kasamahan ko... Panay test nya lahat ng Fender US Strat.... Almost everyweek binabalikan nya po yung mga guitars... just to test, then sabi nya balak nya bumili.... But unfortunately hanggang sa umabot na ako ng 5years hanggang sa nagresign na po ako... Hindi po sya bumili.. Infact bumili sya second hand... well hindi ko sya masisisi dahil makakamura po sya 2nd hand kasi eh... Hindi kami nagkulang sa kanya... Ang masakit nito yung second hand na binili nya dun pa sa store namin sila nagusap? Hows that mga sir? Hindi lang kami kumikibo dahil nga sikat na guitarista sya.... Hirap explain sa nyo mga sir kung bakit ganun na lang kami kaingat... Paulit ulit namin po sasabihin sa nyo na ibat ibang cases po...
Kasi po once na magkaroon ng magandang communication ang sales person at ang customer... Sincerity po... wala po magiging problema... Never namin sinabi na " Sir bawal po itest yan, Kasi hindi ka naman bibili" HIndi po namin yan ginagawa...
Meron din Customer na bibili nga test nya for a couple weeks or months yung item, nakapagdecides sya na bibilin nya na yung unit, pero magrerequest naman sya ng sealed unit? Papano nyo irereason out yan? Well kami wala kaming choice kung hindi sundin lang sya? bibili naman eh... Kaso how about the display na ginamit nya for testing? Isa po yan sa mga cases... Pero ok lang naman samin yun... madami rin po ganyan...
Meron din case na pupunta itetest then ipapareserve ng customer, ipapatago ng customer then babalikan nya for the final decision kung bibilin nya o hindi? 50/50 parin... Anytime punta kayo store sabihin nyo gusto nyo itest ito sa sales person namin... Pagbibigyan po kayo... Minsan naman may mga customer kami na panay ang test everyweek, nagpupunta dun then makikipagusap lang sa sales person hanggang sa magiging kaibigan na lang namin... may mga ganyan din... Flexible naman po kami... Miscommunication lang po palagi... Wag po sana tayo mainit ang ulo palagi.... yun lang naman po... relax lang po tayong lahat... Hindi po ako sumasagot dito para lang po makipagaway sa nyo.... Useless lang po... dahil never ending po itong topic... mawala man kami sa work namin in a future still magkakaroon parin ng ganitong mga issue sa mga susunod... Sad but True...
SIr, Ma walang galang napo... sir sa reasoning nyo po ay wala po akong nakitang valid...
ang company po ay sa customer nabubuhay... ang mga trabahador(Sales Person) ay sumesweldo dahil sa Customers... Kahit saan pong anggulo mo tingnan... its customers CHOICE kung saan man nya gustong bumili ng product... yes, Nabigyan nyu ng magandang Customer Service yung Prospect Buyer, wala naman po sigurong dahilan na i example mo pa yung guitaristang laging tinetest yung product... ITS YOUR JOB to do a good CUSTOMER SERVICE...
at kung hindi ako nagkakamali sir... Syempre naman kung bibili ka ng guitar or any item... Karapatan po ng customer din mag test diba?...
eh kung na test yung product at hindi bibilhin... Bakit mo naman sila sisisihin?... its YOUR JOB... ibat ibang reasons kung bakit hindi pa binili ni customer yung product... Katulad ng hindi nya masyadong trip yung tunog, or kulang pa sa budget at gusto lang maka sure na gusto nya talaga yung product...
Kaya nga may testing items diba?... sa Yamaha Yupangco sa Buendia, nakalatag ang mga mamahalin nilang piano, amps, guitars, drums, bases... at pwedeng itest ang piano dun ng worth 200k or even half or a million peso...
Siguro problema yan sa management... dahil tinotolerate nila ang BAD SERVICE ng mga tao nila...
Tanong lang sa lahat:
sa ibang mga bansa, ang mga FOR TEST products nila ay mababa ang presyo since its for TESTING... at syempre since its for testing expect na hindi na maganda masyado... syempre kung ganitong item, natural lang naman na mag ask ka ng sealed product diba?... TEST ITEM na parehas ang presyo sa SEALED PRODUCT?....
meron bang ganito sa pilipinas?...
-
Take note kilalang guitarista ito, kilalang kilala band nito...
nung una nakilala ko sya sa store namin, proud ako assist sya dahil kilala po sya... sikat sa mga guitarista....
Todo asikaso po ako kami ng mga kasamahan ko...
Hindi lang kami kumikibo dahil nga sikat na guitarista sya....
Meron din Customer na bibili nga test nya for a couple weeks or months yung item, nakapagdecides sya na bibilin nya na yung unit, pero magrerequest naman sya ng sealed unit? Papano nyo irereason out yan? Well kami wala kaming choice kung hindi sundin lang sya? bibili naman eh...
mawala man kami sa work namin in a future still magkakaroon parin ng ganitong mga issue sa mga susunod...
eto proof na minamata ng mga salesperson ang customers nila :-D sikat nga naman daw kaya todo asikaso sila :mrgreen: saka yung isang customer bibili nga naman daw kaya wala silang choice kundi sundin :-D
at imbis na gamitin ang mga complaints paraa magimprove, binalewala at jinustify pa kung bakit ganun, at sinabing ganun talaga at hindi magbabago, mediocre staff, mediocre customer service, mediocre store, so sad, kaya ang Pilipinas nahahadlang sa goal na maging globally competitive. sad.
-
SIr, Ma walang galang napo... sir sa reasoning nyo po ay wala po akong nakitang valid...
ang company po ay sa customer nabubuhay... ang mga trabahador(Sales Person) ay sumesweldo dahil sa Customers... Kahit saan pong anggulo mo tingnan... its customers CHOICE kung saan man nya gustong bumili ng product... yes, Nabigyan nyu ng magandang Customer Service yung Prospect Buyer, wala naman po sigurong dahilan na i example mo pa yung guitaristang laging tinetest yung product... ITS YOUR JOB to do a good CUSTOMER SERVICE...
at kung hindi ako nagkakamali sir... Syempre naman kung bibili ka ng guitar or any item... Karapatan po ng customer din mag test diba?...
eh kung na test yung product at hindi bibilhin... Bakit mo naman sila sisisihin?... its YOUR JOB... ibat ibang reasons kung bakit hindi pa binili ni customer yung product... Katulad ng hindi nya masyadong trip yung tunog, or kulang pa sa budget at gusto lang maka sure na gusto nya talaga yung product...
Kaya nga may testing items diba?... sa Yamaha Yupangco sa Buendia, nakalatag ang mga mamahalin nilang piano, amps, guitars, drums, bases... at pwedeng itest ang piano dun ng worth 200k or even half or a million peso...
Siguro problema yan sa management... dahil tinotolerate nila ang BAD SERVICE ng mga tao nila...
Tanong lang sa lahat:
sa ibang mga bansa, ang mga FOR TEST products nila ay mababa ang presyo since its for TESTING... at syempre since its for testing expect na hindi na maganda masyado... syempre kung ganitong item, natural lang naman na mag ask ka ng sealed product diba?... TEST ITEM na parehas ang presyo sa SEALED PRODUCT?....
meron bang ganito sa pilipinas?...
To be fair to Audiophile, their service has improved over the years and the last thing I bought from them was a Vox Satchurator which was a cheap item over 2-3 years ago. Despite me not buying anything from them, I get courtesy.
On this point alone, a person becomes a CUSTOMER if he decides to spend. I for one, since having not spent anything on audiophile -- maybe a bunch of strings and a Herman Li ticket but no big items, consider myself a window shopper most of the time but not really a CUSTOMER. Not ALL customers are worth the attention. In any business, may I remind you, a number of customers default on payments and a number are difficult to handle. Companies have the RIGHT to choose their Customers in the same way you have the right to choose where you buy your music instruments. Good customer service, I feel is in proportion to buying power and demonstrated capability to pay a bill. If we did ABC accounting on the example of the guitarist who always came back but never bought, he should be charged the variable labor cost, electricity and utilities for testing a guitar similar to the transmission loss charge of MERALCO which unfortunately is not even attributable to you -- yet we agree to pay for it because we have no choice.
In terms of testing and something I learnt from a friend, huwag ka na lang mag test kung wala kang pera bilhin ang i-tetest mo. Pero kung may pera ka at hindi mo nagustuhan ok lang to reject the item. Lets just be clear that I am for testing because around 95% of all stuff in the stores are either bad sounding or easily obsolete by the next year.
-
eto proof na minamata ng mga salesperson ang customers nila :-D sikat nga naman daw kaya todo asikaso sila :mrgreen: saka yung isang customer bibili nga naman daw kaya wala silang choice kundi sundin :-D
at imbis na gamitin ang mga complaints paraa magimprove, binalewala at jinustify pa kung bakit ganun, at sinabing ganun talaga at hindi magbabago, mediocre staff, mediocre customer service, mediocre store, so sad, kaya ang Pilipinas nahahadlang sa goal na maging globally competitive. sad.
Sobra naman mo yata minamata rin ang salesperson... Ikaw, ganong karaming pera na nagastos mo sa audiophile? Baka isa kang mediocre customer.
-
Sobra naman mo yata minamata rin ang salesperson... Ikaw, ganong karaming pera na nagastos mo sa audiophile? Baka isa kang mediocre customer.
haha, wala pare, naturn off kasi ako eh, tamad sila magassist eh busy nakikipagkwentuhan sa security guard. :mrgreen: pwede mo rin sabihin na minamata ko yung mga salesperson. Kasi, hindi ba sila ay mga representative ng company? hindi ba nakasalalay sa kanila at sa service nila ang image ng company dahil sila ang nakikipaginteract sa mga customer directly? so hindi naman yung salesperson ang minamata ko kundi yung company. Kung ganun sila sa ibang store nalang ako bibili, hindi nila deserve ang pera ko, kahit magkano pa, kahit pick lang ang bibilin ko. It's not about the money, it's about customer satisfaction. PEACE :-D
-
wala na ako sa pinas, pero wherever and whenever i go to a music store i would always add some lines to my approach:
Ex;
1. "sir if you don't mind me asking...."
2. "if its not too much to ask..."
3. " i hope im not wasting your time by asking..."
pag sinabi na you can test...unahan ko na ng
4. "are you sure? i'm just asking, and i have no plans in buying, i don't want to waste your time"
most of the time it works...but i've had unfavorable but respectful responses.
**'m sorry but i have to do something
or
**I have to attend to a customer
minsan....minsan lang...siguro..nasa approach na din ng customer.
********
this is a long shot, im not too sure, but i heard na sa ibang bansa claclaim nila sa insurance yung mga stocks nilang "gastado".
i mean, if you're paying insurance lang din naman di ba...
and maybe stores like guitar center are able to buy Gibson LP STDs at 500 dollars (ika nga ng mga tao tulad ni Ed Roman). so magkakano lang din yun sa insurance?
on the other hand, kung ganun lang din kalaki ang patong mo sa customers, meaning you buy at 500 dollars and sell at 2499 or 2799 or 3499, baka nafactor na din ang wear and tear sa testing. and maybe this is the reason malakas loob nila na mag sale ng 50% off tuwing special seasons.
baka iba po ang set up sa atin. tsaka not until maranasan siguro ng husto ng isang tao na maging negosyante dealing with stocks involving big amount of money per unit., ay maiintindihan nila ang negosyante.
syempre sa ibang bansa...iba talaga.
eh kung magsisarahan naman yung mga "masusungit" na shops in the future, san din tayo pupunta?
-
wow..this thread has really escalated. :lol:
-
Yes, it has. And it's a good thing.
I think what analog.matt is saying is it pays to be cordial or polite. It's good practice and almost always works. I wouldn't take it too far as to look meek to the salespeople, though.
About naman po sa price tag... Kami mismo gusto namin lagyan ng price tag yung mga items, Pero hindi ganun kadali sa pagkakaakala nyo... Gustuhin man namin memorize yung mga prices mahirap din... Dahil ang prices namin pabago bago every 2 or 3 months... Kaya po may tinatawag po tayo na prices are subject to change without prior notice... Gustuhin man namin lagyan ng price tag ang mga products namin pero sa dami ng Products ng music store impossible magawa namin lahat yun... At kung magawa man namin then next month iba na naman po yung price... Gagawa na naman po ulit ng tag... matrabaho po masyado...
I was almost going to sympathize... then it occurred to me... Eh bakit sa mga supermarkets, mas madali pang malaman yung mga presyo ng mga items nila kesa sa karamihan ng music stores? Kung nahihirapan kayo, most likely, you have a faulty or inefficient system in place.
For us mas maganda yung walang price tag... Dahil mas magandang way yun to have a proper communication or magandang conversation sa mga customers na willing bumili...
Well, para sa karamihan ng customers niyo, mas maganda kung merong price tag. You might think it's an impasse... but it's not. Ako personally, I don't always like to talk too much with salespeople. Kung gusto ko makipag kwentuhan, ako na mismo yung lalapit sa inyo.
Meron din Customer na bibili nga test nya for a couple weeks or months yung item, nakapagdecides sya na bibilin nya na yung unit, pero magrerequest naman sya ng sealed unit? Papano nyo irereason out yan? Well kami wala kaming choice kung hindi sundin lang sya? bibili naman eh... Kaso how about the display na ginamit nya for testing? Isa po yan sa mga cases... Pero ok lang naman samin yun... madami rin po ganyan...
That's what test and display units are for. And they're sometimes sold with a discount, when the time comes. If there are no such things in your store, then you are at a disadvantage and it's not our fault as customers. Deal with it.
-
may time nga na gusto ko lang tumingin at hindi makipag usap sa salesperson, magtatanong naman kung meron :lol:
-
To make it short this never ending issue... Kung hindi nyo po nagustuhan yung treatment ng sales person ireport nyo kagad sa managers.. or sa kinauukulan.... Tawag po kayo sa office ng mga music store.. then ireport nyo yung treatment na ginawa sa nyo... Ganun lang kasimple... Hindi yung dito na lang po tayo magbash ng music stores... Kung gusto nyo ipatanggal nyo... ganun lang po... Once again sorry po sa nyong lahat.... If kung hindi nyo talaga matanggap yung Apology namin mga sales person... I have nothing to say na po... Kung talaga mainit kayo sa mga salesman... Report nyo na lang sa admin ng mga music store... Ganun lang po... Salamat and God Bless....
-
:-D
-
To be fair to Audiophile, their service has improved over the years and the last thing I bought from them was a Vox Satchurator which was a cheap item over 2-3 years ago. Despite me not buying anything from them, I get courtesy.
On this point alone, a person becomes a CUSTOMER if he decides to spend. I for one, since having not spent anything on audiophile -- maybe a bunch of strings and a Herman Li ticket but no big items, consider myself a window shopper most of the time but not really a CUSTOMER. Not ALL customers are worth the attention. In any business, may I remind you, a number of customers default on payments and a number are difficult to handle. Companies have the RIGHT to choose their Customers in the same way you have the right to choose where you buy your music instruments. Good customer service, I feel is in proportion to buying power and demonstrated capability to pay a bill. If we did ABC accounting on the example of the guitarist who always came back but never bought, he should be charged the variable labor cost, electricity and utilities for testing a guitar similar to the transmission loss charge of MERALCO which unfortunately is not even attributable to you -- yet we agree to pay for it because we have no choice.
In terms of testing and something I learnt from a friend, huwag ka na lang mag test kung wala kang pera bilhin ang i-tetest mo. Pero kung may pera ka at hindi mo nagustuhan ok lang to reject the item. Lets just be clear that I am for testing because around 95% of all stuff in the stores are either bad sounding or easily obsolete by the next year.
Grabe naman ito, pababayarin mo customer sa pag testing?... haha, kung ayaw naman pala mag serve ng sales person sa customer, he should quit being a sales person diba?... mag tanim nalang sya ng kamote... AGAIN, ITS THEIR JOB to assist customers...
-
To be fair to Audiophile, their service has improved over the years
agree..apparently konti pa improvement kelangan..hehe
On this point alone, a person becomes a CUSTOMER if he decides to spend.
..kinda agree with this one too..i see where you're coming from..what i mean is ganito rin mindset ko (sa sarili ko)..pag "window shopper" lang ako..naiintindihan ko yung sales person pag me iba customer na pumasok na parang "sure buyer" at kelangan nya iassist (lalo na kung kulang sila sa tao)..me konting hiya ako sa kanila and naiintindihan ko trabaho nila is to make a sale (malay mo yung mga "VIP" malakas magtip..hehe..pagbigyan na..mahirap ang buhay..hehe)
..pero..nagpapaalam naman ng maayos sa akin yung salesperson - plus binabalik balikan nya ako..kaso hindi ito sa audiophile..konting pasensya lang on my part..and kung kelangan ko ng assistance asap..sinsabi ko naman sa kanila ng maayos..and gumagawa sila ng paraan..
..nakakairita lang siguro kung wala sila pinakita effort to assist you..konting effort lang kelangan..wag bastos at tamad di ba..at kung ang dahilan ay nabadtrip sa ibang customer..wag ilabas sa next customer..di naman sya yung nangbadtrip sa inyo di ba..forget the a-hole and "reset" for the next customer..
..service with a smile..hehe..professionalism..walang mawawala sa inyo..and everybody will be happy di ba..as opposed to being rude and tamad where you'll just piss people off..sira ang negosyo at dadami lang mga thread na ganito :p
If we did ABC accounting on the example of the guitarist who always came back but never bought, he should be charged the variable labor cost, electricity and utilities for testing a guitar similar to the transmission loss charge of MERALCO which unfortunately is not even attributable to you -- yet we agree to pay for it because we have no choice.
..sorry but this statement is kinda silly..di naman nagiiba basic salary ng salesperson whether he is assisting someone or not..electricity and utilities? kasama na yan sa operating budget nila..they expect people to test their stuff..
I think what analog.matt is saying is it pays to be cordial or polite. It's good practice and almost always works. I wouldn't take it too far as to look meek to the salespeople, though.
..this is the way to go..kaya naman eh if both parties just show respect and be polite to each other..maybe that's why i haven't had any "bad experiences" din
..haba na nito..sa susunod na nga lang yung iba..hehe..parang OT na nga..haha
last note to all (hehe):
sorry is always appreciated when sincere (IMO mukhang sincere naman yung mga apologies dito..acknowledgement is a good start..let's all keep things diplomatic sana)..pero..it doesn't mean much if nothing is done to avoid the same mistake/s..eh di puro sorry sorry nalang..pangit di ba..
..sana yung mga me personal issues..maayos na din..magkakapatid tayo sa bato at gulong!hehe
..konting respeto at hiya nalang sa isa't isa..
..sana maging learning experience para sa ating lahat ito for a better future..bwahaha..cheers!
-
I don't mean to be rude or kup@l but, parang nawala na ata sa topic yun usapan. Napunta na sa how the salesperson handles the customer. Aren't we suppose to discuss the AFTER SALES SERVICE?
-
I don't mean to be rude or kup@l but, parang nawala na ata sa topic yun usapan. Napunta na sa how the salesperson handles the customer. Aren't we suppose to discuss the AFTER SALES SERVICE?
parang yung anti-christian guitarist ginawang anti-christian lang.... ngayon yung after sale service, ginagawang sale service lang...
-
I don't mean to be rude or kup@l but, parang nawala na ata sa topic yun usapan. Napunta na sa how the salesperson handles the customer. Aren't we suppose to discuss the AFTER SALES SERVICE?
i agree with this!
@barabbas, ano ba ang company policy nyo with regards to repairs of products? dapat ba ang customer ang magdala sa service center nyo? or pwdeng asikasuhin ng branch.
Kasi sa tingin ko mas maayus kung pwdeng asikasuhin ng branch, kasi in the end, this would result into a satisfied and returning customer, pero baka di nyo naman policy yan.
-
Very well said... Amen.....
Share ko lang po mga kapatid... Marami na kakakilala sakin dito nag nagtatrabaho din sa music store... Well share ko lang yung naging expirience ko sa mga customers... i speak with the rest of sales person sa AP, Yupangco, Jb etc... Kung minsan nagkaroon din ako ng complain sa customer... well Mahirap iwasan yung complain sa customer, kahit pagbaliktarin ko man mundo nandyan na yan... On our experience mas marami kasing aroganteng customer kesa aroganteng staff... In short mas maraming buraot sa mga music store na customer... Yun nga lang hindi namin alam kung sino sino yun... 365 days a year yan kaharap namin... lalo na sa mga 2years or more na nagttrabaho sa mga music store everyday ibat ibang klase ng tao nakakaharap namin... to be honest may mga kilala din kaming super buraot na customer madami yan... But still we try to manage to be patient and polite... Sorry sa mga na-offened namin... we didnt mean to... Gusto namin kayo harapin lahat kausapin ng maayos serve namin kayo ng maayos dahil trabaho namin yan... Minsan Napapagod din kami or minsan nagiingat na din sa mga customers na mahilig magtest ng mamahaling gamit na hindi naman bibili in the end hanggang test lang, nalalaspag yung unit.. on our part its our job na ingatan din namin yung mga stocks, hindi kasi basta basta price ng mga instrument... Dahil madaming cases na nagasgas or damage ng mga customer yung mamahaling equipment... kapag nagkaroon ng blemish hindi naman customer ang mananagot, yung mga sales person... Mas maraming din cases nagtatanong ng pinakamahal pero wala naman palang budget for such item.. Kung magtanong halos bibilin yung buong tindahan... Mas madaming cases yan compare sa mga complain na natatanggap namin ngayon... we can say that dahil araw araw namin nakakasalamuha yung mga ganun klase ng tao.. but still we still approached them politely.. Sorry po sa mga nakatyempo ng bad day para sa mga staff ng music store... Nangyayari yan... Maiintindihan nyo din yan once na magtrabaho kayo sa music stores... we cant be perfect always... Alam nyo na yun kung bakit.... Hehehehehehe... Wala sana magagalit sa post ko... Once again sorry sa mga na-offend namin.... Enjoy and God Bless....
Just my 2 token...
Sir sa tingin ko po hindi masama na magtanong ang lahat ng papasok sa isang store, dahil lahat ay potential buying customer kahit pick lang ang bibilhin.
Share ko lang experience ko lately, minsan nagtanong ako sa isang salesman kasi may new item sila, wala pa ako balak bumili agad agad pero inasikaso ako at pinatest sa akin yung item. Nagustuhan ko naman, after that i said thank you at umalis nako. The next day bumalik ako at hinanap ko si salesman at binili ko agad yung item. Minsan kasi pag maayos ang kausap napapabilis ang transaction.
-
at least hindi sila tulad sa ibang bansa na aawayin ka pa ng salesman...
minsan nakakita ako ng kapwa customer na hiniritan ng :
"why are you wasting my time?" etc etc.
kulang na lang mag suntukan sila.
at least kung magalang ang pakitunggo, pagdating sa reklamo, safe side ka. pwede naman maging magalang but with strong words. then again, who wants a rough argument like the salesman mentioned above?
-
At least we never get called "Mamsir". Unles....... :-D
-
Customer support (after sales service) is basically based on the warranty of a certain bought item. When you buy an item from an authorized dealer (in this case AP), the dealer fills in the warranty card. The customer signs the card to signify that he/she agrees with terms and conditions of the warranty and the card is registered. In some cases, the customer is given the responsibility to send the warranty by mail to be registered. Some dealers even offer extended warranty services but at an additional cost to the customer. The warranty card is also most of the time accompanied by a list of Authorized Service Centers and in fine print indicates not to bring a faulty product back to the store. Instead, instructions are given to send or bring the unit/item to an authorized service center. Shipping expense is also charged to the customer.
I think we’re just expecting too much because of our “customer is always right” mentality. If we just read the warranty terms and conditions carefully, we’ll know exactly what to expect. In my opinion, the store is already extending their services if they offer to accept and take a faulty product to the service center.
Even service centers sometimes refuse service if the warranty is expired.
OT
I’ve been to a lot of music stores everywhere and have seen these signs on almost all of them. You can actually test stuff all you want but beware of these signs.
“IF YOU BREAK IT, IT’S CONSIDERED SOLD”
“WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE”
The first is self explanatory. There’s a lot of grey matter on the second sign. In most stores, it actually pertains to unruly and arrogant customers. :-)
-
im still waiting for my Peavey to break so i could test their after sales service...
ay wag nalang baka ma disappoint pako.. kay mang raul dapat pala, mas magaling pa :lol:
-
Customer support (after sales service) is basically based on the warranty of a certain bought item. When you buy an item from an authorized dealer (in this case AP), the dealer fills in the warranty card. The customer signs the card to signify that he/she agrees with terms and conditions of the warranty and the card is registered. In some cases, the customer is given the responsibility to send the warranty by mail to be registered. Some dealers even offer extended warranty services but at an additional cost to the customer. The warranty card is also most of the time accompanied by a list of Authorized Service Centers and in fine print indicates not to bring a faulty product back to the store. Instead, instructions are given to send or bring the unit/item to an authorized service center. Shipping expense is also charged to the customer.
I think we’re just expecting too much because of our “customer is always right” mentality. If we just read the warranty terms and conditions carefully, we’ll know exactly what to expect. In my opinion, the store is already extending their services if they offer to accept and take a faulty product to the service center.
Even service centers sometimes refuse service if the warranty is expired.
OT
I’ve been to a lot of music stores everywhere and have seen these signs on almost all of them. You can actually test stuff all you want but beware of these signs.
“IF YOU BREAK IT, IT’S CONSIDERED SOLD”
“WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE”
The first is self explanatory. There’s a lot of grey matter on the second sign. In most stores, it actually pertains to unruly and arrogant customers. :-)
Tama kayo sir. A lot of people bring the "Customer is always right" mentality to the extreme.
I'd like to add, there are also Trade Laws to consider. But we all know how the LAW goes in the Phils.
Tulad din sa ibang bansa, hanggat makakalusot, sellers will. Reminding them of the Consumer and Trade Laws will put the delinquent stores in the right place. Ewan ko lang sa atin kung gaano kadali mag paalala.
a few years ago i argued with a big name chain store. we were talking about the warranties. i should take it up with the manufacturer daw. a simple reminder made him back off. he was in clear breach of the law.
eto yung mga problema na dapat inaasikaso ng mga law makers natin. that is kung up to date ba ang laws. meron bang industry na hindi properly represented (music industry) ng batas, linawin ang grey areas etc etc... sex scandals can reach the senate but not more relevant problems like these. :-D
-
why and what is the reason why they don't put price tags on their items. anyone here? from audiophile? just wondering?
-
why and what is the reason why they don't put price tags on their items. anyone here? from audiophile? just wondering?
'weather weather lang' pricing system :lol:, you should write a letter dencio..
-
'weather weather lang' pricing system :lol:, you should write a letter dencio..
it also confuses second hand sellers here in philmusic. sometimes when they sell the second hand they tend to overprice it. :)
i guess audiophile should take this thread seriously. and they should come up with answers to settle problems like warranties, price tags, etc. if they can put store policy visible to anyone, that would be better. hope this will be settled soon! peace!
-
they should put the price, para hindi na kami tanong ng tanong. para hindi narin kami magttry ng guitar, then pag tinanong namin ang price, out of our league pala.
at kung magtry man kami kahit wala pang pera, that means we are planning to buy pag may pera na. para alam na namin ang gusto namin pag may pera na. may ibang tao kasi na gusto na alam na nila ang gusto nila, para pag dating ng pera, bili agad, hindi yung mag hahanap palang at magttry.
ON TOPIC:
pag bibili ka tanong mo na agad ang warranty, ang coverage ng warranty. kung may warranty card, basahin ng mabuti. para di tayo mag aask beyond the warranty coverage.
-
it also confuses second hand sellers here in philmusic. sometimes when they sell the second hand they tend to overprice it. :)
i guess audiophile should take this thread seriously. and they should come up with answers to settle problems like warranties, price tags, etc. if they can put store policy visible to anyone, that would be better. hope this will be settled soon! peace!
so if im getting this correctly there are no price tag on every item there?
what the hell?
para pag dating ng pera, bili agad, hindi yung mag hahanap palang at magttry.
but the most often the basic concept when it comes to gear buying is try before you buy unless the source is reputable(like ishibashi)...or me lol
-
These salesmen need tons of training and a crash course on elementary G.M.R.C.
-
so if im getting this correctly there are no price tag on every item there?
what the hell?
sa audiophile, yeah, majority of the products don't have price tags, tapos parang nakakatakot magtanong sa mga staff ng price :-D
sa JB music naman, kahit laging sale, lahat naman ng products eh may price tag.
but the most often the basic concept when it comes to gear buying is try before you buy unless the source is reputable(like ishibashi)...or me lol
problem here is, they get all grumpy when you try something then you don't end up buying it (based on my experiences), as if trying something out obligates you to buy.
-
so if im getting this correctly there are no price tag on every item there?
what the hell?
from what i read, there are no price tags on their items. i normally go to a music store with a certain budget limit in mind. if there are no price tags, i will be wasting my time and salesperson's time asking for the prices. and besides, aren't there any laws to govern this sort of thing? :?
-
sa audiophile, yeah, majority of the products don't have price tags, tapos parang nakakatakot magtanong sa mga staff ng price :-D
haha, even the small mom and pop stores here run by OLD people are friendly enough(dont expect to find tone connoisseur's here lol), and honest to tell you they dont know much about fixing up guitars..
problem here is, they get all grumpy when you try something then you don't end up buying it (based on my experiences), as if trying something out obligates you to buy.
tsk2x, management should be notified..that business practice has got to change..
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
so true!!!
-
im still waiting for my Peavey to break so i could test their after sales service...
ay wag nalang baka ma disappoint pako.. kay mang raul dapat pala, mas magaling pa :lol:
We will die, but our Peavey amps will still live ahead of us.. lol.
so if im getting this correctly there are no price tag on every item there?
what the hell?
but the most often the basic concept when it comes to gear buying is try before you buy unless the source is reputable(like ishibashi)...or me lol
Not all.. mostly yung mga gitara lang na nakasabit ang walang price tag.. small items like pedals, accessories, and even amps, have price tags. well, at least dun sa branch na lagi kong pinupuntahan..
-
Not all.. mostly yung mga gitara lang na nakasabit ang walang price tag.. small items like pedals, accessories, and even amps, have price tags. well, at least dun sa branch na lagi kong pinupuntahan..
sa AP Alimall, Halos Wala lahat price tag... parang 3%-5% lang ata. para ngan wala eh di ko sure kasi last time na pumunta ako ni accessory na tiping tremolo walang price tag eh :x
-
sa AP Alimall, Halos Wala lahat price tag... parang 3%-5% lang ata. para ngan wala eh di ko sure kasi last time na pumunta ako ni accessory na tiping tremolo walang price tag eh :x
Wow.. 3-5% lang? sobrang kakaiba pala.. sa Alabang kasi, they have this big shelf for all pedals and accessories, nakadisplay lahat with price tags.. sa likod nung shelf, nakasabit sa pader iba pang accessories at strings, etc, still with price tags.. sa gitna ng showroom, andun yung mga amps (90%, it not 100% have price tags).. then sa kabilang wall, andun nakasabit mga gitara.. some have prices, others have none.. pero may nakasulat na "Please ask for assistance", so ayun.. pag hindi ka nilapitan ng personnel, kaw nalang humingi ng tulong sa kanila.. never din talaga ako naka encounter dun ng "sir mahal yan".. lol..
-
Wow.. 3-5% lang? sobrang kakaiba pala.. sa Alabang kasi, they have this big shelf for all pedals and accessories, nakadisplay lahat with price tags.. sa likod nung shelf, nakasabit sa pader iba pang accessories at strings, etc, still with price tags.. sa gitna ng showroom, andun yung mga amps (90%, it not 100% have price tags).. then sa kabilang wall, andun nakasabit mga gitara.. some have prices, others have none.. pero may nakasulat na "Please ask for assistance", so ayun.. pag hindi ka nilapitan ng personnel, kaw nalang humingi ng tulong sa kanila.. never din talaga ako naka encounter dun ng "sir mahal yan".. lol..
buti ka pa, ako last na punta ko dyan, bibili ako ng instrument cable kase may togs dito sa office tapos naiwan ko cable ko, nung nagtanong ako ng ready made cables nila, tiningnan ako ng masama (not sure why, pero naka pang office attire ako that time, and i don't look "musician" enough) then sabi "mahal tong cables namin eh", buti na lang may hi-fi lounge sa taas, dun ako nakabili ng cables.
-
but the most often the basic concept when it comes to gear buying is try before you buy unless the source is reputable(like ishibashi)...or me lol
what i meant was, even though we dont have money pa, we try the guitars beforehand, so we know what we want..
so when time comes that we have enough money na, we know what guitar to find in a particular store, konting try try nalang.. as opposed from trying and looking for guitar from zero..
kasi ang ibang salesman sinasabi, wag kang magtry kung wala kapang pambili..
-
buti ka pa, ako last na punta ko dyan, bibili ako ng instrument cable kase may togs dito sa office tapos naiwan ko cable ko, nung nagtanong ako ng ready made cables nila, tiningnan ako ng masama (not sure why, pero naka pang office attire ako that time, and i don't look "musician" enough) then sabi "mahal tong cables namin eh", buti na lang may hi-fi lounge sa taas, dun ako nakabili ng cables.
eh? grabe.. kaiba yun ah..
OT: nung nagpunta ako sa Hi-FI Lounge, sobrang bait ng mga tao at honest.. naghahanap ako ng mic cable, sabi nila mag Nobelles nalang daw ako sa AP kasi mas matibay daw yun kahit medyo mahal..
-
We will die, but our Peavey amps will still live ahead of us.. lol.
but not the expensive power tubes heheh..
sa jb park square natry ko na magpagawa ng amp sa carvin ag100d ko, bata pa ako nun, ambabait naman nila.. but that was maybe because.. i was with both of my parents.
-
Wow.. 3-5% lang? sobrang kakaiba pala.. sa Alabang kasi, they have this big shelf for all pedals and accessories, nakadisplay lahat with price tags.. sa likod nung shelf, nakasabit sa pader iba pang accessories at strings, etc, still with price tags.. sa gitna ng showroom, andun yung mga amps (90%, it not 100% have price tags).. then sa kabilang wall, andun nakasabit mga gitara.. some have prices, others have none.. pero may nakasulat na "Please ask for assistance", so ayun.. pag hindi ka nilapitan ng personnel, kaw nalang humingi ng tulong sa kanila.. never din talaga ako naka encounter dun ng "sir mahal yan".. lol..
uu totoo bro... walang biro... ewan ko parang magulo ata management nila... kaya pati staff nila sa mga ibang branch ay hindi maganda attitudes... walang training and disciplinary action...
On Topic:
siguro nga yun ang terms and condition ng warranty ng audiophile na dadalhin mismo ng customer yung gamit sa marikina pag sira... But men, It is sooooooooo inconvenient, panu kung galing ka sa pinakamalayong AP?... ano bang klaseng Customer Service ito?...
-
AUDIOPHILE+ BASTOS= LAOS...
FAVORITE QUOTE KO SA KANILA:
--- Mahal yan ser
--- Bibili kaba?
Kupal talaga :-P
-
Thanks for the input everyone, especially the thread starter.
Please allow me to address the foremost topics in this thread...
1) After Sales Service (with emphasis on pick-up and drop-off points for repair items) - I personally sympathize and agree that you should be able to have your units serviced (or have them brought to the Service Dept) at the branch where you purchased it from. Like I said, "I have very little say with the company's policies and procedures" but I shall take this matter up with upper management at the earliest opportunity.
2) Price tags - The company I used to work for, advocated the "no price tag rule" so that the salesman can start a conversation with the customer. But it seems that some customers would rather find out the retail price for themselves. I shall take this one up with management as well with the hopes of making price tags standard policy.
3) Arrogant salesmen (and security guards) - Please inform me privately of anyone in need of reminding. Along with my personal improvement, I seek to have all the staff follow the highest standards of customer service.
OT: Everybody's got their moods and nobody's perfect. This is true from the music store salesman who has to wake up early in the morning, deal with commuting and traffic only to arrive late and be penalized for every minute of tardiness...to the call center representative who gets [gooey brown stuff] all day at the help desk, who ends a call with "[apple] mo, kano!" fearing that his section might be closed down for not reaching quota...to the aspiring guitar god/black sheep of the family who cuts classes and takes his girlfriend to a nearby music store to show her a new song he learned only to be dismissed as "boy testing" and "buraot" by the store's staff.......the point of this short monologue is: Crap begets crap and I'm sorry that it happened to you.
But attention, music store brothers and sisters, and I mean ALL MUSIC STORES, "lahat tayo nagtatrabaho sa loob ng aquarium and open to all sorts of criticism especially from forums such as this." "Kaya ayusin natin ang trabaho nating lahat!" And to our loyal customers, please be assured that I will do my part to try and improve our services.
Sincerely,
Eric de Leon
-
Ayaw maglagay ng pricetag pero magagalit pag tinanong mo? weiiiiiiird.
-
Ayaw maglagay ng pricetag pero magagalit pag tinanong mo? weiiiiiiird.
ironic noh? they did that so the staff could have a conversation with the customer pero parang ayaw naman tayo kausapin pag nagtanong.
-
Well it seems that not only AFTER SALES is bad, but also DURING SALES. haha.
Actually I think the reason why they do not put price tags is para makapagpatong sila sa price for their benefit.
Note that we can purchase as CASH or CREDIT basis (using citibank, hsbc, others). Even Cheques pwede bsata managers cheq, meron lang minimum amount I think.
Pag CASH they can put additional on top of the selling amount, sa kanila na yun. I think ganun yun. Kaya best siguro bumili using credit card, then cannot get their 'patong' immediately kase banks will pay the store and not the sales agent.
I think lang.
===============================================================================
Sir Erville.
1) wala kaming patong sa price for our own "benefit". may bracket discount kami sa item na i-purchased mo.
eto yung breakdown ng na purchase mo.
IBANEZ-TBX30R 7,700
3% Disc 231
Total 7,469
2)During sales naman anong part na naging BAD ako sayo? let me know?
3)at sa part naman ng Repair maayos kung sinabi sayo at na -explain. Sorry kung ang repair service namin ay naka-Locate sa marikina at hindi sa makati. we will work on this situation. Sorry
Myke Ap Mcs
-
ironic noh? they did that so the staff could have a conversation with the customer pero parang ayaw naman tayo kausapin pag nagtanong.
So true! And also pinahihirapan lang nila sarili nila dito. There was this one time na nasa AP Makati Square ako na ang mejo maraming tao and lahat sabay sabay na nagtatanong dun sa Salesman, si Salesman naman di magkandauga-ugaga kasi ang daming nagtatanong tapos siya naman palipat-lipat ng pages sa pricelist so dahil mejo matagal ang pag-inquire umaalis na lang yung ibang customer.
-
I chanced upon the Audiophile branch in Market! Market!, and was surprised to learn that they have price tags on their items-- guitars, amps, effects, etc. Sila lang ata ang AP branch na gumawa nito. Plus no douche-y sales guys, or at least wala naman akong napansin. :-D
-
let me check up on AP MOA kung nagimprove ba sila :-D
-
I was trying to locate AP MOA when I was on vacation there, couldn't find it. Info desk was out of maps. :roll:
-
Thanks for the input everyone, especially the thread starter.
Please allow me to address the foremost topics in this thread...
OT: Everybody's got their moods and nobody's perfect. This is true from the music store salesman who has to wake up early in the morning, deal with commuting and traffic only to arrive late and be penalized for every minute of tardiness...to the call center representative who gets [gooey brown stuff] all day at the help desk, who ends a call with "[apple] mo, kano!" fearing that his section might be closed down for not reaching quota...to the aspiring guitar god/black sheep of the family who cuts classes and takes his girlfriend to a nearby music store to show her a new song he learned only to be dismissed as "boy testing" and "buraot" by the store's staff.......the point of this short monologue is: Crap begets crap and I'm sorry that it happened to you.
Sincerely,
Eric de Leon
1. while this could possibly be the reason for the attitude, then this isn't the right job for such person. Hell, I don't even know what job they could even apply for if such reasons were to stand between a customer and a salesman...it generally boils down that no business exists without transactions.
Ah! pwede pwede...pwede sila magtayo ng negosyo nila..ayon, doon sila lumugar.
2. quota indeed....but then we cannot justify an armed and shooting bank robber who needs to feed his family of ten...
3. re: boy testing...that's part of the job, whether bumili or not.
4. IMHO...the possilbe scenarios above to create such a disturbing attitude were plainly...invalid.
-
i recommend sa mga salesman na dapat meron silang sariling department. parang sa samash/guitar center.
may tao para sa bass stuff, guitar stuff, accessories etc.
may screening rin dapat wag hire ng hire
-
1. while this could possibly be the reason for the attitude, then this isn't the right job for such person. Hell, I don't even know what job they could even apply for if such reasons were to stand between a customer and a salesman...it generally boils down that no business exists without transactions.
Ah! pwede pwede...pwede sila magtayo ng negosyo nila..ayon, doon sila lumugar.
Tama ka, bro, sa lahat ng mga punto mo. One's mood has no place within a profession where service is rendered. A colleague once said a very interesting point that set me straight when dealing with difficult clients and co-workers. He said 'Treat them like you would a barking caged dog. It can bark at you all day long, but still cannot take a bite at you'.
-
too bad, napakalaking part pa naman ng population ng mga may GAS Syndrome ay member ng philmusic :lol:
anong store ang competitor ng AP? :-D
-
too bad, napakalaking part pa naman ng population ng mga may GAS Syndrome ay member ng philmusic :lol:
anong store ang competitor ng AP? :-D
lol parang plano mo magtawang ng boycott ah haha
-
it just boils down to: DO YOUR WORK RIGHT.
we have our own jobs. if we dont do it right, madami magrereklamo, at pwede kami matanggal.
kayo rin ganun. so kahit ano pang personal problems ang meron TAYO, hindi dapat dalhin sa workplace.
medyo malas lang nga kayo, madaming musicians ang member ng philmusic.
mabilis kumalat dito kung sino ang workers na matino at sinong hindi.
eh kung sabihin kaya ng ibanez sa inyo: MAHAL YANG PRESTIGE NAMIN, MAHAL YANG EGEN NAMIN.. ayaw namin sabihin ang presyo, basta mahal yan! (halimbawa lang)
or defective ibby guitar: dalin niyo sa indonesia yan, or sa china, or japan :lol:
-
lol parang plano mo magtawang ng boycott ah haha
di naman idol :lol:
-
too bad, napakalaking part pa naman ng population ng mga may GAS Syndrome ay member ng philmusic :lol:
anong store ang competitor ng AP? :-D
lahat.
-
Sarap sanang mamili sa main ng audiophile kaso never na akong babalik dito :x
Malakas nga kumalat ang chismis dito sa forum malas lang nila nagkaroon ng online community ng mga musikero..
Yan tuloy..
-
Overall good service? Go to Lito at AP Pioneer. At least he'll try to do something about your request. Best AP sales person I've encountered.
Testing? No problem! He'd probably let you test anything. I even compared multiple tuners for an hour. Kasama na testing ng bass at amp dun :D
Worst I experienced was at the main office. I'm never going back to that place ever.
-
Ako hindi ko talaga gustong bumili ng gitara sa Audiophile, basura yung ichura ng mga items nila dun dahil hinahayaan nilang kalawangin mga strings and mga pickups dun. Kung yung mga naka display nga lang eh ambaboy na, what more kung yung mga naka stock.
TSK TSK TSK. Kaya hindi ako bumili ng Prestige eh, nakakatakot.
-
yung matanda sa paco branch,pinaka worst na encounter ko sa sales!
sabi sa akin-bibilhin mo ba?
sagot ko [chewbacca] ka pala e,pano ko bibilhin kung di ko pa nakikita ang hardcase ng actual?? ilabas mo muna!
i guess kups din ako pag kups din kausap ko hehehe
ako din di na babalik sa paco branch
nway sa alimall gusto ko service ng audiophile
-
too bad, napakalaking part pa naman ng population ng mga may GAS Syndrome ay member ng philmusic :lol:
anong store ang competitor ng AP? :-D
unang una na diyan syempre ang Philmusic! :lol:
-
unang una na diyan syempre ang Philmusic! :lol:
lol correct ka dyan!!
no. 1 competitor ng JB, AP, FP at lahat ng mga music store dito sa Pilipinas ay ang Philmusic :-D
-
yung matanda sa paco branch,pinaka worst na encounter ko sa sales!
sabi sa akin-bibilhin mo ba?
sagot ko [chewbacca] ka pala e,pano ko bibilhin kung di ko pa nakikita ang hardcase ng actual?? ilabas mo muna!
i guess kups din ako pag kups din kausap ko hehehe
ako din di na babalik sa paco branch
nway sa alimall gusto ko service ng audiophile
ano reaction niya sa sinabi mo?
-
nagulat muna, tapos nag isip.after noon mukhang bmait at naging accomodating.kase ang bilis na gumalaw,di kagaya ng una parang tinatamad at padabog
-
^^^ hahhaaha tama lang yan para mapahiya yang mga ganyang buraot na trabahador!!!
-
nagulat muna, tapos nag isip.after noon mukhang bmait at naging accomodating.kase ang bilis na gumalaw,di kagaya ng una parang tinatamad at padabog
pero binili mo yung hardcase?
-
Myke MCS, read my PM to you.
re the Peavey amp, I agree heavy duty ang peavey. I have 2 Peavey Bandit I sold a few months ago. Parang 10 yrs na ata yun pero sobrang ok na ok pa rin ang sound. At wala pang problem mga knobs malilinis pa rin. Nung nagpunta ako sa audiophile wala ako napansing peavey e. Kc ang budget ko pang practice amp lang talaga so yung 30 watts na ibanez tbx30 ang binili ko. hehe.
na repair ko na nga pala, pero pag tinotodo ko volume parang puputok ang speaker. hehe. Oks lang kase pag gabi naka headphones naman ako e. note, wala ako nakitang warranty seal nung binuksan ko, ma check nga ulit mamaya paguwi baka hindi ko lang napansin. walang sticker o whatsoever e..
siguro picturan ko kung saan nasira ano? para maishare ko sa inyo. napunit yung foam na base ng reverb at natanggal yung wire connecting it. pina solder ko sa utol ko and ni glue ko ng super glue (10 pesos sa suking tindahan lol) yung foam. ayun oks na. hehe.
-
I chanced upon the Audiophile branch in Market! Market!, and was surprised to learn that they have price tags on their items-- guitars, amps, effects, etc. Sila lang ata ang AP branch na gumawa nito. Plus no douche-y sales guys, or at least wala naman akong napansin. :-D
so true, saka hindi sila nag hehesitate na i-pa-test yung items nila
-
so true, saka hindi sila nag hehesitate na i-pa-test yung items nila
ganyan sana para hindi ako naiilang magpunta ng audiophile hehehe :-D minsan kasi nakakaintimidate kasi parang iniisip nila parang laging bibili hehehehe
-
ganyan sana para hindi ako naiilang magpunta ng audiophile hehehe :-D minsan kasi nakakaintimidate kasi parang iniisip nila parang laging bibili hehehehe
Hehe pag ganong nang iintimidate wag mo na lang tignan sa mata :lol:
-
Hehe pag ganong nang iintimidate wag mo na lang tignan sa mata :lol:
hehe nawawala ang pagkakaintimidate ko pag pumasok ako sa AP ng may 5k sa bulsa hahaha
-
hehe nawawala ang pagkakaintimidate ko pag pumasok ako sa AP ng may 5k sa bulsa hahaha
:lol:
-
Nakakatawa na yung mga argument sa 'MAHAL YAN'... hahaha.
Maganda siguro gumawa ng price tag na written.. "MAHAL YAN" sa mga items na walang price... hehe. joke lang. dont take to seriously. pero cute di ba? ang nakalagay sa price tag.. "MAHAL YAN".. or "MURA LANG".. or "PANG-MASANG PRESYO"..
me nabasa ako, test daw ng test tapos bibilhin pick lang pala.. hahaha kakatawa.. at least bumili di ba? ang pick ata sobrang laki ng kita in terms of percentage kesa sa mamahaling items. kase yung pick palagay ko 10 pesos lang each e. pag binenta ng 25 pesos yun meaning 15 pesos ang kita. that is 150% on top of the orig price probably. Pero yung amp yung 25k baka 20k lang base price nun, at ang kita e 5k.. only 25% the orig price..
mas ok nga kung puro pick bibilhin diba? kung lahat ng mag te test bibili ng pick aba malaking benta rin yun.
pangit naman na "pwedeng mag test ng pick, kase bibili ako ng amp e..."
ang point ko lang, hindi ata maganda statement yung "test ng test, pick lang pala bibilhin"... Lalo na pala kung "test ng test, wala naman palang bibilhin.." This simply shows na mas concerned ang sales rep sa items na binebenta nila kesa sa service na binibigay nila sa customers. anyways yung mga ni te test na items naman pag hindi talaga nabili eventually ni se sale din e.
Ano ba ang pwedeng gawing damage ng customer when testing an item, tanong lang.. let say..
guitar amp? while testing at nasira yung speaker kase tinodo volume, fault ba ng customer yun??? o after testing e di na natunog, customer na ba i a assume na sumira na at considered na sold na? siguro kung binuhusan ng tubig pwedeng isisi sa customer.
electric guitar? while testing ano pwede masira? siguro ma scratch o chip ang paint yun ang pwede right? kaya bang sirain ng customer ang pickups? tuners? o bridge? baliin ang neck?
ano pa ba..
drums? skin pwede mabutas, pag nadurog mo ang kahoy o hardware nun e matinding customer yun, baka mentality ill yun to do that!
kung masisira isang unit sa shop, siguro matagal nang stop yun, na marami na ang nag test e hindi pa rin mabili bili, until masira na. siguro kung sales rep ka wag mo na lang ikargo yung mga lumang items, maganda mga bagong dating ang ibenta mo.. say yung amp 2 yrs old na, ang pressumption ko dun marami na nagtest nun, at marami na nag attempt na magbenta nun. e hindi talaga mabenta so ise SALE na sa murang halaga.. then pasok ako sa shop, ask ko "pwedeng i test yung naka SALE na amp..?" si sales rep ingat na ingat (lol), kase ite test ang old stock! pag nasira todas si sales rep. hehe. siguro ganito nangyayari ano?
ako kase personally nung bumili ako ng amp ang hinahanap ko yung quality ng sound. kung ok para sa ken o hindi, hindi ako masyado concerned sa durability kc i rely on the warranty regarding durability.
kc di ba, kung masisira mo ang isang amp or any item while testing, walandyo talgang sira na yun.. e yung binili ko nga s shop i tested only for 5 minutes there, nung iuuwi ko ok for 2 mos. they right after sira na.. sa room ko lang naman minomove yung amp never anywhere. Nung inuwi ko from shop to bahay nun ko lang nibyahe.
Pero ganun talaga e, lahat naman ng item (tv, ref, amp, guitar) eventually naluluma at nasisira. pero sobrang agang masira, yun ang nakakainis. Aasahan mo na lang na i replace o i repair.
Me malas lang talaga tayo minsan sa pagbili.
-
^ Hindi naman atang tamang sabihin na "Test lang ng test, hindi naman bibili...", pano kung hindi nagustuhan? Obligado bilhin pag tinest? Andun na nga yung salitang "test", ang [grape] naman kung sino man nag sabi nyang "Test lang ng test, hindi naman bibili...", halatang wala talagang alam sa sales tsk tsk
Maganda siguro gumawa ng price tag na written.. "MAHAL YAN" sa mga items na walang price... hehe. joke lang. dont take to seriously. pero cute di ba? ang nakalagay sa price tag.. "MAHAL YAN".. or "MURA LANG".. or "PANG-MASANG PRESYO"..
Haha, oo nga tutal ganyan naman din sinasabi nila di ba? :lol:
-
buti wala na ung long hair na matangkad sa audiophile cubao. :-D
my experience:
me: magkano sa DOD YJM pedal?
sales person: medyo may kamahalan (sabay bigay ng price)
me: pano tunog nya?
sales person: tunog malmsteen.
me: ah (kaya nman ng budget) pwedeng ma subukan?
sales person: bakit bibilin mo na ba?
:x
anyways ok nman sa audiophile ngyn cubao ngayn. mabait na yung mga sales person dun at maasikaso.
-
pero binili mo yung hardcase?
hindi ko na syempre binili hardcase,nawalan na ko gana at ayoko pumasok ng pera sa kanila
pero pinahirapan ko muna si manong,pinag labas ko ng lahat ng hardcase nila sa bass,tapos sabay alis sabi ko pag isipan ko muna, bibili dapat talaga ako,e naasar na ako tsk tsk
naintindihan ko din naman siya,baka tinatamad matanda na kase,kaso nga lang mag isa lang ako na customer around 2pm,di ba ala naman napasok na tao doon pag ganoon oras hehehe,napakadalang kung meron man.
daig pa kausap mga bangketa vendor,at least sila illegal pero alam nila pano mag patakbo ng negosyo
sa audiophlie alimall ,ewan ko ba pero ang bait ng tao doon walang hassle sa akin.doon na ako pumupunta parati, at syempre sa TMS
-
AP MOA ok para sa akin... yun nga lang sinabi kong bibilihin ko kaya pinatesting sa akin yung pathfinder 15r... pero tingin ko kahit hindi ko bibilhin papayagan nila ako subukan yun... mabait yung bald guy dun, kala ko nga isa sa customer hahaha, mukhang foreigner eh.
Ok ang AP MOA para sa akin... hindi nila ako pinagmamadali, they gave time nung nasa shop nila ako.
-
hehehe, oo nga, kung mayaman lang ako, papakainin ko ng credit card ang maangas na yon, buti nalng mahirap ako :-D
but in term of "KABAITAN" wala parin tatalo sa TMS sa alimall cubao :-D, wag sana lalaki ulo hehehe.
kabaitan ba? sama na rin natin tms at hifi lounge sa alabang. very accomodating and friendly ang mga staff. :D
-
dati tumawag ako sa main ng ap ang nakasagot yung matanda. tinanong ko presyo ng SD 59' model. ang sagot sa akin out of stock. sabi ko "a ok, magkano ho ba yun"? habang binababa nya yung phone para tignan sa pricelist nila narining ko sinabi nyang "out of stock nga e". nung binalikan na nya ako sa phone sinabi naman nya sa akin yung presyo then tinanong ko kung kelan kaya magkakaron sabay binagsakan ko sya ng phone.
-
I was trying to locate AP MOA when I was on vacation there, couldn't find it. Info desk was out of maps. :roll:
haha oo nga :-D
-
sa AP moa, may price tag na sila, HOORAY!
-
sa AP moa, may price tag na sila, HOORAY!
oh? ayos. sana ma maintain nila yung price tags.
kudos to AP. :-D
-
Sakin bro dinala ko naman yung almost 2-year-old Digitech RP500 ko sa Marikina branch. Yun lang daw yung Audiophile branch na nag rerepair e. Dahil RP500 ang ipaparepair/check ko, kelangan magbayad ng P750.Checheck nila kung yung unit ba mismo yung sira or yung powersupply lang. Tapos babawasan nalang depende sa cost nung repair,pwede rin tumaas yung p750. Mag iisang buwan na yung intay ko ng tawag. Pero wala rin ako magagawa, iisa lang yung repair branch nila e, ang dami daw nakapila rin na nagpapaayos hehe. Well, kung maloko man ako ng mga taga-doon, yari sila may resibo ako. At naalala ko mga mukha nila haha. Patience lang talaga bro :) At kung magpapaayos ka in the mere future, payo ko lang talaga na kulitin mo sila nang kulitin. Tawag ka lang ng tawag. :D
-
It should always be a customer service attitude for each customer walking into their shops door. Sa ibang bansa you can test all you can, but the golden rule is "you break it, and it's yours".
-
Tawag ka lang ng tawag. :D
lol phone bill!
-
ako so far wala nmn ding bad experience. kahit magtest ako ng magtest wala nmn akong naririnig. minsan binibigyan pako ng catalog. :-D
-
opinion ko lang guyz...
-hindi porke may bad experience ka sa isang branch, ilalahat mo na.. syempre sa ibang branch iba na ang sales rep.. naeexperience ko to pero hindi sa music store kasi baguhan lang ako sa music..
-yung ibang nabasa ko na walang bad experience at a certain branch, siguro kilala na kayo sa mukha ng mga sales rep dun sa pinupuntahan nyo kaya asikaso kayo..
-according dun sa "test" issue, customers have the right to test the products regardless if they will buy it or not..
-dun sa guy na binastos ng guard, sana sinampal mo talaga ng pera hahaha! ako kasi badtrip dun sa mga ganung guard.. ang trabaho nila is magbantay, magsecure ng store at customers, at mag greet ng customers hindi mag judge..
-kung ikaw naman ang customer, handle with care the equipments kasi kawawa naman ang sales rep.. dapat nga talaga "if you broke it, it's yours"..
EDIT: inis lang ako sa AP as of now is yung online inquiries.. at hindi sila nagbibigay ng pricelist.. para sakin, mahalaga sa customers makita ang pricelist for them to have options on what to buy according to their budget..
-
Sakin bro dinala ko naman yung almost 2-year-old Digitech RP500 ko sa Marikina branch. Yun lang daw yung Audiophile branch na nag rerepair e. Dahil RP500 ang ipaparepair/check ko, kelangan magbayad ng P750.Checheck nila kung yung unit ba mismo yung sira or yung powersupply lang. Tapos babawasan nalang depende sa cost nung repair,pwede rin tumaas yung p750. Mag iisang buwan na yung intay ko ng tawag. Pero wala rin ako magagawa, iisa lang yung repair branch nila e, ang dami daw nakapila rin na nagpapaayos hehe. Well, kung maloko man ako ng mga taga-doon, yari sila may resibo ako. At naalala ko mga mukha nila haha. Patience lang talaga bro :) At kung magpapaayos ka in the mere future, payo ko lang talaga na kulitin mo sila nang kulitin. Tawag ka lang ng tawag. :D
tago mo lang yung resibo mo brad. ganyan din yung nangyari sa DIGITECH na pinaayos ng tropa ko. muntik nya na nga malimutan na pinaayos nya pala yung digitech nya kasi halos 1 year na nasa pagawaan. yung micro chip daw kasi yung sira tapos inorder pa nila sa ibang bansa yung piyesa. i follow up mo lang lagi yung pinaayos mo para maasikaso rin nila. tapos yung resibo wag mo walain. :-D
-
opinion ko lang guyz...
-hindi porke may bad experience ka sa isang branch, ilalahat mo na.. syempre sa ibang branch iba na ang sales rep.. naeexperience ko to pero hindi sa music store kasi baguhan lang ako sa music..
-yung ibang nabasa ko na walang bad experience at a certain branch, siguro kilala na kayo sa mukha ng mga sales rep dun sa pinupuntahan nyo kaya asikaso kayo..
-according dun sa "test" issue, customers have the right to test the products regardless if they will buy it or not..
-dun sa guy na binastos ng guard, sana sinampal mo talaga ng pera hahaha! ako kasi badtrip dun sa mga ganung guard.. ang trabaho nila is magbantay, magsecure ng store at customers, at mag greet ng customers hindi mag judge..
-kung ikaw naman ang customer, handle with care the equipments kasi kawawa naman ang sales rep.. dapat nga talaga "if you broke it, it's yours"..
EDIT: inis lang ako sa AP as of now is yung online inquiries.. at hindi sila nagbibigay ng pricelist.. para sakin, mahalaga sa customers makita ang pricelist for them to have options on what to buy according to their budget..
Sir regarding sa "price list" na hinihingi nyo, it is against company policy to give out "price lists" to anyone. Not only Audiophile, but even other companies as well. One reason is some pricelists change from time to time, hence the "prices will change without further notice" term. Even other company will give out fliers of their products, but NOT their price list. Please understand, not all companies have the same policy.
-
Gusto ko lang sabihin out of nowhere pero
Jake of Audiophile at Festi, Hi Fi Lounge and JB music ATC = Best dudes
-
Sir regarding sa "price list" na hinihingi nyo, it is against company policy to give out "price lists" to anyone. Not only Audiophile, but even other companies as well. One reason is some pricelists change from time to time, hence the "prices will change without further notice" term. Even other company will give out fliers of their products, but NOT their price list. Please understand, not all companies have the same policy.
The bigger computer stores give out price lists. I however seriously doubt that Yupangco, Music Source, JB Music, or any respectable music store gives out 'price lists' indiscriminately.
It is also my understanding that most musicians that we (AUDIOPHILE, MUSIC& AUDIO) cater to invariably have a model and/or price range in mind when they come or write to us inquiring. Rather than share a 'price list', we prefer to guide the customer through a selection process, presenting you our available options for your application. Budget would be the last consideration, to avoid insulting the customer. (Read earlier portions of this thread.) Would that not be the more logical and courteous way through the process?
-
Nag-inquire ako kaninang umaga sa iba't ibang branches kung may stock sila ng Dimarzio Cliplock. Medyo na off lang ako dun sa babaeng sumagot sa Robinson's Pioneer branch. Tinanong ko kasi kung may stock sila. Ang sagot sakin, "bibili ka ba?" :| hindi man lang sagutin muna kung meron o walang stock.
-
Sir regarding sa "price list" na hinihingi nyo, it is against company policy to give out "price lists" to anyone. Not only Audiophile, but even other companies as well. One reason is some pricelists change from time to time, hence the "prices will change without further notice" term. Even other company will give out fliers of their products, but NOT their price list. Please understand, not all companies have the same policy.
ohh i see.. nasanay lang siguro ako sa pcexpress..
para sakin kasi ang store na namimigay ng pricelist is a plus.. ako kasi yung tipo ng tao na ayaw ng madaming usapan.. i choose a product/s at the pricelist na swak sa budget then test/check it for couple of minutes then bibilhin ko kung nagustuhan ko.. :-D
ohh well, nevermind what i say.. kung yun ang policy wala ako magagawa.. just saying my side :-D
-
Nag-inquire ako kaninang umaga sa iba't ibang branches kung may stock sila ng Dimarzio Cliplock. Medyo na off lang ako dun sa babaeng sumagot sa Robinson's Pioneer branch. Tinanong ko kasi kung may stock sila. Ang sagot sakin, "bibili ka ba?" :| hindi man lang sagutin muna kung meron o walang stock.
Bakit sa AP lang naririnig ang ganitong sagot/tanong? lol
-
Nag-inquire ako kaninang umaga sa iba't ibang branches kung may stock sila ng Dimarzio Cliplock. Medyo na off lang ako dun sa babaeng sumagot sa Robinson's Pioneer branch. Tinanong ko kasi kung may stock sila. Ang sagot sakin, "bibili ka ba?" :| hindi man lang sagutin muna kung meron o walang stock
I know the lone female staff member at that AUDIOPHILE branch, and she is widely perceived among her peers to be a kind and courteous young lady. I concur with this perception. It would be completely out of character for her to respond with a cheeky reply like "bibili ka ba?" when all the customer was asking was availability. She's the cashier and she'd quickly refer the matter to the sales people. Nonetheless, I'm sure my peers at AUDIOPHILE will look into the matter.
-
Bakit sa AP lang naririnig ang ganitong sagot/tanong? lol
haha! oo nga.. majority ng post dito na ganyan sagot is from AP..
-
Matagal na akong naghihintay na tarayan ng kahit sinong salesman. I'd like to size up how much of an [pineapple] a salesperson can get. So far, wala pa. Maybe I should try faking a different demeanor, hehe...
While salespeople should really be conscious with their use of words, it's also important to know the context of the entire transaction (or lack thereof) before judging. If there are those of us who truly believe the sometimes misleading the customer is always right mentality, as long as it is within reason and done with due respect, we should carry it right in front of them as well.
I'm not vindicating salespeople of anything. I'm just saying we as customers do still have to own up to a certain level of responsibility.
ang trabaho nila is magbantay, magsecure ng store at customers, at mag greet ng customers hindi mag judge..
not always true. if you take time to observe, it's amazing to see the range of tasks security guards are required to do - not just in music stores, but in any office or establishment.
-
tago mo lang yung resibo mo brad. ganyan din yung nangyari sa DIGITECH na pinaayos ng tropa ko. muntik nya na nga malimutan na pinaayos nya pala yung digitech nya kasi halos 1 year na nasa pagawaan. yung micro chip daw kasi yung sira tapos inorder pa nila sa ibang bansa yung piyesa. i follow up mo lang lagi yung pinaayos mo para maasikaso rin nila. tapos yung resibo wag mo walain. :-D
Ang tagal non a, halos 1 year?! Pero sabagay, yung chip nga naman mejo mahirap nga gawin yun. Sana lang talaga may iba pa silang branches para sa service at repair. Wag lang sa kaisa-isang branch sa Marikina lol.
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
+ 1
-
pero ung kalbo sa audiophile moa hmm parang naiilang sya i entertain ang tao specially ung mukang nagtatanung lang
-
well wala akong experience sa audiophile kasi walang branch niyan dito sa amin pero sa perfect pitch meron a year ago. when i walked inside the store parang ang sama ng tingin ng bantay dun but i ignored it then i walked to the acoustic guitar section 'cause there was a canadian made guitar (forgot the brand) that caught my attention. it was priced at php36000 and i just touched it and plucked the strings a little bit just to hear the sound but yung bantay lumapit at sinabi niya in a tone i didn't like na bawal daw hawakan yun. i told him i just wanted to hear how it sounded,i didn't take it out of the rack but he told me dapat bibilhin ko daw yun if hahawakan ko. that pissed me off so i walked away and i never went back to the store again.
-
Nag-inquire ako kaninang umaga sa iba't ibang branches kung may stock sila ng Dimarzio Cliplock. Medyo na off lang ako dun sa babaeng sumagot sa Robinson's Pioneer branch. Tinanong ko kasi kung may stock sila. Ang sagot sakin, "bibili ka ba?" :| hindi man lang sagutin muna kung meron o walang stock.
Sir sure po ba kayo yun ang sinabi nya? I doubt it. Cashiers don't entertain customers and fino-forward nila sa incharge ng musical intruments yung mga ganyan concerns. And I talked to the cashier sa Pioneer, and she wasn't aware na may nag inquire ng ganyan today, all inquiries are always forwarded to the one in charge sa M.I. Please support proof on this accusation cause nasisira yung image ng tao/branch. Thank you.
-
Kanina, I saw someone sa AP trying out a Digitech RP500. The dude brought his own guitar (Prestige), a Crate Powerblock (i think it was his) and a 2x12 cab (i also think it's his). He sounded huge inside the store. Rinig na rinig sa labas. Hehe. Yeah! Uber guitar + mfx + poweramp + cab = gig ready WMD! :lol:
Staff at AP Alabang were alright kanina. :-)
-
Sir sure po ba kayo yun ang sinabi nya? I doubt it. Cashiers don't entertain customers and fino-forward nila sa incharge ng musical intruments yung mga ganyan concerns. And I talked to the cashier sa Pioneer, and she wasn't aware na may nag inquire ng ganyan today, all inquiries are always forwarded to the one in charge sa M.I. Please support proof on this accusation cause nasisira yung image ng tao/branch. Thank you.
bro hindi nya sinabi na cashier yun...
si sir mcf may sabi...
I know the lone female staff member at that AUDIOPHILE branch, and she is widely perceived among her peers to be a kind and courteous young lady. I concur with this perception. It would be completely out of character for her to respond with a cheeky reply like "bibili ka ba?" when all the customer was asking was availability. She's the cashier and she'd quickly refer the matter to the sales people. Nonetheless, I'm sure my peers at AUDIOPHILE will look into the matter.
-
Bakit sa AP lang naririnig ang ganitong sagot/tanong? lol
sa JB sa glorietta ginanyan ako. tinanong ko lang magkano yung prs ni nick catanese na may emg sagot ba naman sakin "bibilin mo ba?" partida bumili pa ko ng strings nun bago tumingin ng mga gitara saglit.
-
Lito of Audiophile Pioneer is awesome.
-
Lito of Audiophile Pioneer is awesome.
+1 to this. AP pioneer and AP near Greenhills. Good Service. They even give me magazine's Annually.
AP pioneer, lahat yata ng gusto ko guitara na test ko
-
Kanina, I saw someone sa AP trying out a Digitech RP500. The dude brought his own guitar (Prestige), a Crate Powerblock (i think it was his) and a 2x12 cab (i also think it's his). He sounded huge inside the store. Rinig na rinig sa labas. Hehe. Yeah! Uber guitar + mfx + poweramp + cab = gig ready WMD! :lol:
Staff at AP Alabang were alright kanina. :-)
Later, they pulled out a Schecter and a POD HD series.
-
well wala akong experience sa audiophile kasi walang branch niyan dito sa amin pero sa perfect pitch meron a year ago. when i walked inside the store parang ang sama ng tingin ng bantay dun but i ignored it then i walked to the acoustic guitar section 'cause there was a canadian made guitar (forgot the brand) that caught my attention. it was priced at php36000 and i just touched it and plucked the strings a little bit just to hear the sound but yung bantay lumapit at sinabi niya in a tone i didn't like na bawal daw hawakan yun. i told him i just wanted to hear how it sounded,i didn't take it out of the rack but he told me dapat bibilhin ko daw yun if hahawakan ko. that pissed me off so i walked away and i never went back to the store again.
wow, I would get ticked off pag ginanyan ako... Davao branch right?
-
buti pa sa ibang Music Store very accommodating pa mga tao :P lalo kang maeenganyong tumingin ng mga gamet nila hahahah
like nung sa The Music Source sobrang okay mga tao don i think yan yun sa me Ali Mall
-
wow, I would get ticked off pag ginanyan ako... Davao branch right?
no. cagayan de oro branch. marami na talaga akong narinig na complaints sa perfect pitch dito sa amin kasi may bantay dun na masungit talaga.
-
Kanina, I saw someone sa AP trying out a Digitech RP500. The dude brought his own guitar (Prestige), a Crate Powerblock (i think it was his) and a 2x12 cab (i also think it's his). He sounded huge inside the store. Rinig na rinig sa labas. Hehe. Yeah! Uber guitar + mfx + poweramp + cab = gig ready WMD! :lol:
Staff at AP Alabang were alright kanina. :-)
bigtime :lol: sa festival to noh?
-
bro hindi nya sinabi na cashier yun...
si sir mcf may sabi...
Wala po sales staff na babae sa Audiophile, isa lang yung babae sa Pioneer, and Cashier po sya.
-
no. cagayan de oro branch. marami na talaga akong narinig na complaints sa perfect pitch dito sa amin kasi may bantay dun na masungit talaga.
oh.hehe. I'll keep that in mind when I go there.thanks for the heads up :-)
-
Wala po sales staff na babae sa Audiophile, isa lang yung babae sa Pioneer, and Cashier po sya.
kaya nga po sir... si sir mcf po ang may sabi :-D
-
oh.hehe. I'll keep that in mind when I go there.thanks for the heads up :-)
no problem. ang magandang store dito is JVS,mabait talaga ang staff dun.
-
bigtime :lol: sa festival to noh?
Yup. haha.
-
kaya nga po sir... si sir mcf po ang may sabi :-D
Yes sir. I was hoping that shadowsilk would clarify yung usapan nila, cause malabong i-assist sya nung cashier because hindi nya duty mag assist ng clients, and finoforward nya yung mga ganyang issues sa sale staff. It's an accusation that he should clarify, cause madali lang manira ng ibang tao, lalo na pag hindi nakukuha yung kabilang side ng story diba? Anyway I hope ma-clarify and maayos na itong issue.
-
Kanina, I saw someone sa AP trying out a Digitech RP500. The dude brought his own guitar (Prestige), a Crate Powerblock (i think it was his) and a 2x12 cab (i also think it's his). He sounded huge inside the store. Rinig na rinig sa labas. Hehe. Yeah! Uber guitar + mfx + poweramp + cab = gig ready WMD! :lol:
Staff at AP Alabang were alright kanina. :-)
After testing biglang sinabing "Ok kunin ko na tong pick". :-D
-
it's sad that there are complaints about Audiophile's after-sales service. that's something that should be improved because buying music equipment is no joke, it costs a lot to us customers. and buying something which ends up to be a lemon is so much of a hassle. specially with Audiophile, which sells most brands of pro equipment. i understand that their service center might be located in Marikina and they couldn't do much about that. but to develop a system where you can bring the defective item to the Audiophile branch where you bought it, then for them to coordinate the repair or replacement, should be enough.
on in-store sales service, i have no qualms on the Audiophile staff in most branches. kudos to the staff in MOA (James) where i bought my Hartke B300 amp and where i browse most often, at MCS (Mike) where i bought my Korg Pitchblack, and at Festival where i always browse. i haven't been to Rob Pioneer yet, but they say that the sales staff there is super. the only branch i had a bad experience was in Ali Mall. the guys there did not even accommodate me when i entered the store, only when i started looking at the amps on display. and halfhearted pa yung lumapit when i was asking about the price. too bad i didn't get their names.
but they're not all perfect. they're human, after all. and we don't know if they just came from dealing with a bad customer. we just sometimes have to understand them as well.
but again, i hope Audiophile really hears us out on improving their after-sales service.
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
+1000
minsan gusto mo mag canvas kung ano swak sa budget mo.. pero sa dami ng pag pipilian, di mo naman pwede itanong isa isa hehe
-
I want to share this guys, last time pumunta ako sa main nila sa Paco paz st. to buy fretwire then pinarada ko scooter ko sa labas nila kasama kopa Gf ko angkas ko, nang papasok na kami bubuksan pinto nila biglang humarang yung guard sbay sabing" bakit kayo papasok? bibili ba kayo?' grabe nag-init yung ulo ko at parang napahiya ako sa gf ko im not expecting na ganun ang i-aaproach sa akin sabay tinitigan ko ng masama sabay sabi ko" kaya nga kami papasok eh dahil may bibilhin kami sa loob sa tiningin mo ba magpapalamig lang kami sa loob? sabay tahimik yung guard.
Sana turuan nila ng proper values yung kanilang mga security personnel to approach nicely hindi porket naka short eh hindi na bibile o walang buying power,in the marketing world" lahat ay potential buyer or customer" Saka kailangan pa bang pumorma ako ng bonggang bongga? eh taga sta ana lang ako so napakalapit lang namin sa main nila.
Pre, hindi ko inaasahan na ganun ang iaasal ng guard nila, kung sa akin nangyari yun hindi ko lang alam kung ano aabutin nya sa akin, baka bibili lang ako drum throne para ihampas sa mukha nya!
Kung may topak ako nung mga araw na iyun" BAKA NASAMPAL KO NG WALLET YUNG MUKHA NUNG HAYOP NA GUARD NA YUN :x
Hindi na ako babalik sa store na ito.
-
it's sad that there are complaints about Audiophile's after-sales service. that's something that should be improved because buying music equipment is no joke, it costs a lot to us customers. and buying something which ends up to be a lemon is so much of a hassle. specially with Audiophile, which sells most brands of pro equipment. i understand that their service center might be located in Marikina and they couldn't do much about that. but to develop a system where you can bring the defective item to the Audiophile branch where you bought it, then for them to coordinate the repair or replacement, should be enough.
on in-store sales service, i have no qualms on the Audiophile staff in most branches. kudos to the staff in MOA (James) where i bought my Hartke B300 amp and where i browse most often, at MCS (Mike) where i bought my Korg Pitchblack, and at Festival where i always browse. i haven't been to Rob Pioneer yet, but they say that the sales staff there is super. the only branch i had a bad experience was in Ali Mall. the guys there did not even accommodate me when i entered the store, only when i started looking at the amps on display. and halfhearted pa yung lumapit when i was asking about the price. too bad i didn't get their names.
but they're not all perfect. they're human, after all. and we don't know if they just came from dealing with a bad customer. we just sometimes have to understand them as well.
but again, i hope Audiophile really hears us out on improving their after-sales service.
Can you describe how this person looks like? I think I maybe able to help with this.
-
Can you describe how this person looks like? I think I maybe able to help with this.
hmm yeah
i'll report them kay tito jing's deguzman we see each other every other sunday so i can name drop or what not :)
-
Yes sir. I was hoping that shadowsilk would clarify yung usapan nila, cause malabong i-assist sya nung cashier because hindi nya duty mag assist ng clients, and finoforward nya yung mga ganyang issues sa sale staff. It's an accusation that he should clarify, cause madali lang manira ng ibang tao, lalo na pag hindi nakukuha yung kabilang side ng story diba? Anyway I hope ma-clarify and maayos na itong issue.
+1
Maiba naman, generally AP is ok when it comes to their customers, I just had one bad experience before sa AP Ali Mall branch na medyo pinagtaasan ako ng boses nung isang lalaki na parang malaki ang katawan na parang pilay ata... I was asking him about connections stereo and stuff back then when I didn't know much about the basic stuff and nagtaas na boses na parang galit. He's the only real bad experience I could think of. I think na post ko na somewhere here sa PM.
Pero generally ok naman ako sa AP at sa mga nagtratrabaho dun. May times na di namamansin yung ibang tao pag pasok ko ng Audiophile pero actually, mas gusto ko nga yun eh dahil I want the freedom to look around and not have a salesman by my side bugging me most of the time. Pero pag gusto ko na kumausap ng salesman, kapag nagtanong naman ako they entertain me naman. Plus they have support
As for the pricing, I don't have a problem with the prices not posted on the item. They have this pricelist that every time I wanna look at, they allow me freely.
And I haven't seen drastic changes naman sa mga prices over the months.
PS - I still want their 8-string guitar. Sana may stock sa Ali Mall - I might go there with my bassist later to check pickups.
-
If the price is not posted it may only mean prices are always subject to change. Also may level of discount na binibigay sa mga customers specially kung kilala ka na nila sa branch or you are one of the loyal customers. Also it gives the sales person the chance to interact with the customers, ask what are the customers need and what is best suited for the customer.
-
Tell us how you really feel, bro. :lol:
Seriously, that sucks. Yeah, I've had some bad experience with them. Most especially with that arrogant, condescending, and patronizing wart whose 4-letter name I won't mention.
JUNE? hhaha
-
they still haven't change... :x
-
Can you describe how this person looks like? I think I maybe able to help with this.
sorry bro, i wouldn't remember. i was last there in January 2010 and never returned after that incident :|
-
...Seriously, that sucks. Yeah, I've had some bad experience with them. Most especially with that arrogant, condescending, and patronizing wart whose 4-letter name I won't mention.
There have been many personnel changes at AUDIOPHILE in the past months. You could be pleasantly surprised.
JUNE? hhaha
My nickname is Jun.
-
Daplis, sir Jun. lol... :lol:
Seriously, you probably know what the four letter name is. :wink:
-
anyway, going back to the topic on after-sales service...it's no different from other products which have service centers located in a specific location. marami naman ganun, from laptop computers to photography equipment, malalayo din yung service center. it could also be a consideration for the buyer kung gusto pa niya i-push through yung sale if hassle sa kanya masyado na pumunta pa sa ganung kalayo na service center if any issue on the item arises.
i also want to laud the staff of AP in Festival, kasi nung bibili ng earphones yung mom ko sinabi nila kaagad na walang warranty or return policy. risk nalang ng customer yun. pero at least sinabi sa amin diba. :)
and although i did raise yung complaint ko dito about the AP Ali Mall sales staff, sinabi naman ng mga bro natin from AP dito that there were many changes to the sales staff in the past few months (napansin ko nga na may mga nag-rigodon). and i havent gone there in almost a year. im willing to give this branch a chance again :)
-
matapobre kc mga employee ng audiophile...feeling nla cla mayari ng store...eh mga empleyado lng nmn...mbuti p mga taga yupangco mbabait....dapat binoboycot ang audiophile eh
-
Daplis, sir Jun. lol... :lol:
Kapatid Al, I forgot to close with a smiley. Happy New Year, Everyone.
-
matapobre kc mga employee ng audiophile...feeling nla cla mayari ng store...eh mga empleyado lng nmn...
It perhaps goes without saying that it will help ALL of us if you can point out the people you refer to in your post, even by private message to the AUDIOPHILE employees on this board. I am personally guaranteeing you some 'work' will be done on those found guilty.
...mbuti p mga taga yupangco mbabait
:roll: :-)
-
matapobre kc mga employee ng audiophile...feeling nla cla mayari ng store...eh mga empleyado lng nmn...mbuti p mga taga yupangco mbabait....dapat binoboycot ang audiophile eh
hindi naman siguro lahat sir.. sa AP Festival Mall ayos naman staffs dun..
-
matapobre kc mga employee ng audiophile...feeling nla cla mayari ng store...eh mga empleyado lng nmn...mbuti p mga taga yupangco mbabait....dapat binoboycot ang audiophile eh
now, now... that generalization is not true and you know it.
-
Sa AP Market-Market mababait ang mga tao dun.
-
Sa AP Market-Market mababait ang mga tao dun.
haven't been to that branch - bisitahin ko nga.
ETON (tama ba?) branch in front of gale is great din! mababait tao. was there with my bahista. got to try the vk112 and the digitech metal master. was surprised how good the metal master was!
-
Pashare lang.
Sa AP Pioneer pleasant nga staff dun Kudos to the manager running that branch!
sa AP Alimall naman it really helps that they finally put price tag on their guitars. I lingered inside the store for around 5 minutes and then took off. Patingin tingin lang ako pag sa Alimall branch. If in case I needed to purchase something dun ako pumupunta sa Pioneer.
-
Pashare lang.
Sa AP Pioneer pleasant nga staff dun Kudos to the manager running that branch!
sa AP Alimall naman it really helps that they finally put price tag on their guitars. I lingered inside the store for around 5 minutes and then took off. Patingin tingin lang ako pag sa Alimall branch. If in case I needed to purchase something dun ako pumupunta sa Pioneer.
Basta kung nasaan si Lito at home ako. :lol: He may not remember me though but I've bought a guitar and other stuff from AP with him serving. Kahit nung as Cubao pa siya. Great guy!
-
Until i don't get the wheel casters i got from a 2x12 hartke cab i bought 2 years ago, i will always tell people that:
buy Ebay, buy online, buy forums... DO NOT BUY FROM AUDIOPHILE cause they zzzzxxxuczzzorsss!
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
tama ka kapatid. I experience the same. sa audiophile sa cubao. ang alam ko nasa batas na dapat nakalagay yung price na binebenta eh. sa kanila pag tinanong mo bibigay na sagot -- " ah sir mga nasa ano $$$ yan."-- ano yun estimated ang price?
san ba pwede ireklamo yung mga ganito?
-
Just to chime in, I had previous bad experiences w/ AP Cubao, I always frequent there to check gears, but never bought one, specifically because of the sales reps not giving attention to me as a customer. One time I went to AP Greenhills, and had a GREAT (thanks to Jonathan) time looking through the gears, the second time I went there I went home with a bass guitar and a couple of effects. Now that is what will happen if music stores and their staff start to "KNOW" how to interact w/ customers.
Just to answer a prev post re us not being customers unless we already bought an item. Just FYI, big companies are now shifting to the NPS (NET PROMOTER SCORE) standard in rating their performance as a company, it measures not how many or how much was bought from you but how many of your previous customers, actual or potential are talking about your product and SERVICE to others that are not yet patrons. They are giving greater value to potential customers. Basic reason why they spend more for ads, than say for ex customer retention.
Hope local music stores here start recognizing the power of the "not buying now" but potential customer.
If you want the best customer service experience in buying music gears go to TMS, great all around sales force there.
-
So far (for me), no bad experiences from AP (Alimall in particular) yet. They even managed to get me the guitar I was looking for through other branches as they just ran out of stock. Considering I was a bitch of a customer when I heard they didn't have one in store, still managed to keep me updated on the following days and service was still pleasant. I eventually gained friends there hehe. Cheers!
-
tama! tamad pa magentertain ng mga crew,lalo na pag mukhang walang pera yung bibili
just tell the salesman how much is in your pocket then surely he will tell you something that is fit with what you can shell out...simple isn't it..you have to understand they have meager mark ups unlike other players, but if you still have that beef, then buy from guitar center or any other online retailer ..good luck
-
bought guitar and amp last feb 21...
di na agad gumagana amp ko last march 7..
marikina din daw dalin ...
sobrang layo...
kainis...
wala pang 3 weeks. sira na..
-
Matagal na akong naghihintay na tarayan ng kahit sinong salesman. I'd like to size up how much of an [pineapple] a salesperson can get. So far, wala pa. Maybe I should try faking a different demeanor, hehe...
Sir Al, Sa physical stature mo pa lang, wala na sigurong papalag. :lol:
JUNE? hhaha
No, it wasn't. I was somebody else. :-P
-
tagal ko na pala di nakabili sa audiophile....
-
Sir Al, Sa physical stature mo pa lang, wala na sigurong papalag. :lol:
Necro... haha. It's been more than a year... Wala pa namang humirit sa akin ng hindi maganda up to now. On the other hand...
Perfect Pitch over the years has been notorious for projecting this aura of aloofness, regardless of any effort exerted by their people. Nowadays, I believe some Audiophile branches have that problem as well. I've established some form of rapport with specific salespeople in certain branches. I make it a point to look for them first whenever I buy something, and will try to wait for them to arrive if I can. Otherwise, I run the risk of being coldly received. Yes, it's actually happened to me quite a few times.
I mean I've been to music stores in other countries where I came in looking like a sweaty backpacking foreigner. I get much warmer receptions from the people there compared to some Audiophile people.
-
kinda agree, may malamig na feeling pag pumasok sa audiophile ngayon haha, pero siguro dahil din ito sa mga past experiences ko....
tsaka usually dumadaan din naman ako sa ap moa, pero everytime may tanong ako medyo cold yung sagot... haha oh well, pasalamat sila super fan ako sa ibanez :) bahala na mabastos basta magka ibanez lang lol
-
kinda agree, may malamig na feeling pag pumasok sa audiophile ngayon haha, pero siguro dahil din ito sa mga past experiences ko....
tsaka usually dumadaan din naman ako sa ap moa, pero everytime may tanong ako medyo cold yung sagot... haha oh well, pasalamat sila super fan ako sa ibanez :) bahala na mabastos basta magka ibanez lang lol
baliktad experience natin. i bought 2 prestiges(1 signature 1 ordinary) and a lot of mid range stuff already sa AP moa(my latest prestige jem was sa main). they accommodate me real well naman. actually, if there's a new prestige they sms me to try it out(i'm gassing for the s5470frvk i just tried yesterday lol).
ADD : btw, for me audiophile has the best product pricing among local music stores.(20% less than MSRP.) S5470FRVK prestige for 79k!! MSRP was $2400.
-
baliktad experience natin. i bought 2 prestiges(1 signature 1 ordinary) and a lot of mid range stuff already sa AP moa(my latest prestige jem was sa main). they accommodate me real well naman. actually, if there's a new prestige they sms me to try it out(i'm gassing for the s5470frvk i just tried yesterday lol).
Well, kung tama yung isang member na humirit sa ibang thread, naamoy ka siguro and nagbago na yung timpla nila nung bibili ka ng prestige. hehehe.
ADD : btw, for me audiophile has the best product pricing among local music stores.(20% less than MSRP.) S5470FRVK prestige for 79k!! MSRP was $2400.
And they are well aware of that. If anything, that is a potential reason for the perceived indifferent attitude.
While definitely not as much as you, I have also established a buying history in a few branches. But even within those branches, namimili pa rin ako ng kakausapin. I don't even want to go in their other branches anymore.
-
Very well said
Lets be proactive and not reactive :-D
Franklin Covey? :-)
-
Well, kung tama yung isang member na humirit sa ibang thread, naamoy ka siguro and nagbago na yung timpla nila nung bibili ka ng prestige. hehehe.
And they are well aware of that. If anything, that is a potential reason for the perceived indifferent attitude.
While definitely not as much as you, I have also established a buying history in a few branches. But even within those branches, namimili pa rin ako ng kakausapin. I don't even want to go in their other branches anymore.
understood. pareho tayo. mga few familiar people lang kinakausap ko when i'm interested on something they cater.
i also experienced that snobbish "hindi naman ikaw bibili nor may pambilii" type of personnel on other music shops.
-
atleast sana magdagdag ng service center man lng ang AP...
mas maganda may isa din sa bandang south...
mjo may kamahalan ang prices nila,
dpat madali lng din sila mapuntahan for service... :-(
dko pa alam puntahan un
-
atleast sana magdagdag ng service center man lng ang AP...
mas maganda may isa din sa bandang south...
mjo may kamahalan ang prices nila,
dpat madali lng din sila mapuntahan for service... :-(
dko pa alam puntahan un
at least, hindi overpriced. unlike................ nevermind..:D
-
baliktad experience natin. i bought 2 prestiges(1 signature 1 ordinary) and a lot of mid range stuff already sa AP moa(my latest prestige jem was sa main). they accommodate me real well naman. actually, if there's a new prestige they sms me to try it out(i'm gassing for the s5470frvk i just tried yesterday lol).
ADD : btw, for me audiophile has the best product pricing among local music stores.(20% less than MSRP.) S5470FRVK prestige for 79k!! MSRP was $2400.
I'm just guessing pero, baka mabait sila sa'yo since they already know madami kang pera pambili? ( I don't mean this in any negative way at all)
I also bought my ibby prestige sa ap moa, but even then parang ayaw ibenta sa'kin, minadali pa ako sa pagtest, pucha hahaha hayzzz mga tao nga naman.....next time siguro bibili ako, magdadala ako ng bundles of 1k sabay lagay malapit sa upuan. :cool:
pero in fairness naman, nung bumili ako ng korg pitchblack, sobrang mabait at maasikaso yung nagattend sa'kin, yung matangkad na medyo hawig ni mico ong of fuseboxx :?
anyway, totoo nga na nasa tao rin yun, and you guys are lucky na may mga close na kayo sa mga stores ^-^
-
I'm just guessing pero, baka mabait sila sa'yo since they already know madami kang pera pambili? ( I don't mean this in any negative way at all)
I also bought my ibby prestige sa ap moa, but even then parang ayaw ibenta sa'kin, minadali pa ako sa pagtest, pucha hahaha hayzzz mga tao nga naman.....next time siguro bibili ako, magdadala ako ng bundles of 1k sabay lagay malapit sa upuan. :cool:
pero in fairness naman, nung bumili ako ng korg pitchblack, sobrang mabait at maasikaso yung nagattend sa'kin, yung matangkad na medyo hawig ni mico ong of fuseboxx :?
anyway, totoo nga na nasa tao rin yun, and you guys are lucky na may mga close na kayo sa mga stores ^-^
hindi naman ata dahil sa pera. lol. haha! the 1st audiophile guy that i encountered with was paolo. he was from bicol kaya nagkasundo kami agad. siya narin nagpakilala sakin to the others..:) kaya kilala na. lol!
-
yup, had alot of the cold treatment, hindi k nmn bibili atitude not only from AP but also from other music stores. anyway, nakabili na ako ng SD pickups sa AP festival mall. okay naman sila, very accomodating nmn, naka chismisan ko pa nga yung isang sales person nila. pati sa moa ok naman naging experience ko.
-
bahala sila, basta ako alam ko may pambili ako.
ill exercise my rights as a customer (wag lang sosobra), bahala na sila kung mainis sila or what
-
Since I was starting to play the guitar
my heart could feel
how these store clerks
could take away music gear's appeal
perhaps it's time they are lead to believe
what kindness can easily conceive
I'd happily buy what they are selling
only if their virtues were so compelling.
-
ako naman - my ibanez acoustic's tuner got busted, just 1 pc - if you take a look at the photo, an o-ring of sorts is missing on the tuner for the A string - it became brittle and came off
(http://i1090.photobucket.com/albums/i361/kct666/P2050046.jpg)
note the guitar is only 3 years old
i went to ap festival, asked if they can supply the tuners, expecting that they would have to import it, and knowing that i'd have to wait for the darn part - accepted ko na
but after asking - the dude replied - wala kami nyan, we can't supply it - bili ka na lang sa lyric
wtf - di naman tsipipay ung guitar tapos palalagyan nya ng generic tuner?
eto pa - sa kakapihit nyo yan kasi sir, nasisira...hahah
-
ako naman - my ibanez acoustic's tuner got busted, just 1 pc - if you take a look at the photo, an o-ring of sorts is missing on the tuner for the A string - it became brittle and came off
(http://i1090.photobucket.com/albums/i361/kct666/P2050046.jpg)
note the guitar is only 3 years old
i went to ap festival, asked if they can supply the tuners, expecting that they would have to import it, and knowing that i'd have to wait for the darn part - accepted ko na
but after asking - the dude replied - wala kami nyan, we can't supply it - bili ka na lang sa lyric
wtf - di naman tsipipay ung guitar tapos palalagyan nya ng generic tuner?
eto pa - sa kakapihit nyo yan kasi sir, nasisira...hahah
I have seen guitars far more older than yours at three and look fabulous.....being an expensive guitar is no excuse for parts availability. Guitars are becoming a fashion item much like looking for an exact button for an expensive bell bottom pants bought in the 70s is nearly impossible.
-
bahala sila, basta ako alam ko may pambili ako.
ill exercise my rights as a customer (wag lang sosobra), bahala na sila kung mainis sila or what
pitongjerome.......the key words here are "wag lang sosobra".....there will be customers who will be unreasonable and are not worth of attention by music stores....be polite, be reasonable and you'ld get a respectable treatment
-
bought guitar and amp last feb 21...
di na agad gumagana amp ko last march 7..
marikina din daw dalin ...
sobrang layo...
kainis...
wala pang 3 weeks. sira na..
there is such a thing in electronics called infant mortality.
when you buy a brand new car and if it conks out in the middle of NLEX, you have no choice but to take the pains of bringing it back to your car dealer's service shop.
-
i have been an Audiophile customer for years na. and so far ok ang services sa Main (Otis area), MOA, Ortigas, and Alabang. i bought a guitar in Otis, and returned it the next day after knowing na di ako gamay sa guitar. pumayag sila, and i got another instead (same amount) un lang napalitan ko na ng strings.. ok lang. sa MOA, accomodating naman sila, i have some things reserved there, ok naman. same sa Ortigas at Alabang, they accomodate you.
but in Market-Market, it was a TURN-OFF. i was supposed to by new lock-straps na All-Parts which was worth 600plus a pair, i got 1k na buong bill. this guy never went out of his way to have it changed. i guess he was expecting me to have it changed myself, how very inconvenient for the customer. kung sila Marlon ng MOA yan o sila Albert ng Main, or sila mang Jun (Pade') at Eric (formerly), lalabas yan at magpapapalit. so, ending was, wala silang benta. i just took my bill and left. i noticed lang na nag-reshuffle sila ng mga staff. but still, not an excuse to give a "bad customer service".
ill make it clear lang ha, sa Market-Market lang. dati naman kasi, wala akong naging problem jan sa branch na yan.. bago siguro ung long-haired dude na nandun at bata pa.
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
sales strategy nila sir, to get the customer engaged on a conversation. they actually weigh out kung bibili ka o hinde with the way you speak to them. its an effective method to drive off ung mga "tatambay" lang sa music store. i agree minsan nakaka badtrip kasi pag tinanong mo naman, parang ayw ka kausapin. :-\
-
may sinabihan ako sa Audiophile dati, " pag di mo sinet up ( intonate ) tong gitara ko, lalagariin ko to sa harap mo", ayaw kase ako pansinin nung binalik ko yung 1 week old na guitar for set up. Inayos naman nya.
-
Wait... you threatened some guy at Audiophile that you'll saw off a guitar that you've already paid for a week earlier?
-
:-o
-
Wait... you threatened some guy at Audiophile that you'll saw off a guitar that you've already paid for a week earlier?
yeah I did, pinaghintay kami ni Misis ng 3 hours, balikan daw namin, pag balik namin wala pa rin kase naglunch daw sya.
-
pero pag regular customer tayo nang isang store not just audiophile even other music store we will be treated like a boss dahil halos tayo na ang nagpapasweldo sa kanila >:D
pero wala pa naman akong bad exp sa audiophile at sana wag magkaroon
-
Franklin Covey? :-)
I think you meant Stephen Covey :)
-
I think you meant Stephen Covey :)
LOL!!!
Yeah, Franklin Covey is the name of the company.
Stephen R. Covey is the mind behind all the company's workshops. :-D
-
LOL!!!
Yeah, Franklin Covey is the name of the company.
Stephen R. Covey is the mind behind all the company's workshops. :-D
hahaha may company name pala heheh. i just remember the author
-
hahaha may company name pala heheh. i just remember the author
Yes. Nag-workshop ako twice sa mga yan. Be proactive. Yun lang natutunan ko.
BTT: Pag proactive tayo, mas hindi tayo mabubwisit sa sablay na after sales service. LOL!!!
-
yeah I did, pinaghintay kami ni Misis ng 3 hours, balikan daw namin, pag balik namin wala pa rin kase naglunch daw sya.
what's up with your avatar dude?! :lol: :-o
-
yeah I did, pinaghintay kami ni Misis ng 3 hours, balikan daw namin, pag balik namin wala pa rin kase naglunch daw sya.
wth officebiker
-
what's up with your avatar dude?! :lol: :-o
Damn!!! The attempt!!!
-
^
haha palitan ko ba? may naiilang ba? :lol:
-
Personally, hindi naman sa trip ko basagin yung mga hilig mo. But such a thing is against the rules of pretty much any forum.
-
i have been an Audiophile customer for years na. and so far ok ang services sa Main (Otis area), MOA, Ortigas, and Alabang. i bought a guitar in Otis, and returned it the next day after knowing na di ako gamay sa guitar. pumayag sila, and i got another instead (same amount) un lang napalitan ko na ng strings.. ok lang. sa MOA, accomodating naman sila, i have some things reserved there, ok naman. same sa Ortigas at Alabang, they accomodate you.
but in Market-Market, it was a TURN-OFF. i was supposed to by new lock-straps na All-Parts which was worth 600plus a pair, i got 1k na buong bill. this guy never went out of his way to have it changed. i guess he was expecting me to have it changed myself, how very inconvenient for the customer. kung sila Marlon ng MOA yan o sila Albert ng Main, or sila mang Jun (Pade') at Eric (formerly), lalabas yan at magpapapalit. so, ending was, wala silang benta. i just took my bill and left. i noticed lang na nag-reshuffle sila ng mga staff. but still, not an excuse to give a "bad customer service".
ill make it clear lang ha, sa Market-Market lang. dati naman kasi, wala akong naging problem jan sa branch na yan.. bago siguro ung long-haired dude na nandun at bata pa.
Madalas ako sa branch na yan, actually. Marami na akong nabili sa kanila pero mostly mga small items. Mostly pedals. Both of the dudes there have long hair and are fairly young. The bigger guy is kind of a snob tho. Hindi welcoming ang environment there most of the time.
-
Am i just too innocent? I don't see anything except someone holding a microphone :roll:
-
Am i just too innocent? I don't see anything except someone holding a microphone :roll:
Kanina "the attempt" ang avatar nya. LOL!!!
-
ako na experience ko sa AP nagtanong ako ng model ng gitara nila ibanez akalain mo bigay sa akin ung folder nila na may price list tingnan ko na lang daw sa model... hahaha...
astig diba... imbes na ganahan ka bumili mabwibwiset ka...
-
Am i just too innocent? I don't see anything except someone holding a microphone :roll:
Earlier, his avatar is a man sitting down sucking his own "century tuna healthylicious hotdog". :lol:
-
Personally, hindi naman sa trip ko basagin yung mga hilig mo. But such a thing is against the rules of pretty much any forum.
Dont worry sir wala ka naman nabasag.
-
dag dag ko lang nagpunta ako sa isang branch ng AP at nabighani ako sa isang classical guitar sakto kasama ko kapatid ko para gamitin ang credit card nya
tinesting ko ang gitara at naka agaw ng pansin sa akin ang tuning pegs na mukhang ivory w/c is big plus pero i might be worng so i asked the attendant
"pre ivory ba itong tuning pegs?"
sagot: "sir google nyo lang po muna"
sagot ko : "bibili nako ngayun ipapa google mo pa sakin?!" "me WIFI ba kayo? cge igoogle ko!"
sagot nya : "ay sir hindi daw pala"
tapos tinesting ko pero me fret buzz at major scratches at yung string nya eh me fret marks na halatang galing lang sa ibang gitara
-
dag dag ko lang nagpunta ako sa isang branch ng AP at nabighani ako sa isang classical guitar sakto kasama ko kapatid ko para gamitin ang credit card nya
tinesting ko ang gitara at naka agaw ng pansin sa akin ang tuning pegs na mukhang ivory w/c is big plus pero i might be worng so i asked the attendant
"pre ivory ba itong tuning pegs?"
sagot: "sir google nyo lang po muna"
sagot ko : "bibili nako ngayun ipapa google mo pa sakin?!" "me WIFI ba kayo? cge igoogle ko!"
sagot nya : "ay sir hindi daw pala"
tapos tinesting ko pero me fret buzz at major scratches at yung string nya eh me fret marks na halatang galing lang sa ibang gitara
pano nangyari yun? sa ibang gitara?
-
pano nangyari yun? sa ibang gitara?
yung string na nakalagay halatang nilipat lang dun...dba pagluma na string mo check mo me fret marks na sya kasi yung part ng string na yun ang tumatama sa frets
-
yung string na nakalagay halatang nilipat lang dun...dba pagluma na string mo check mo me fret marks na sya kasi yung part ng string na yun ang tumatama sa frets
pwedeng same guitar din yun.. it's not uncommon. pag naglilinis ako ng guitar then wala akong pamalit na strings, ginagamit ko yung old strings lalo na pag ok pa naman. you'll see na minsan hindi tatatama yung fret mark sa same spot due to different factors (string related).
-
makikita sa makati cinema square.oo chit@e ikaw nga thundercats! :idea:
kung ako ka-trabaho nito dapat maturuan ito ng leksyon na maluppetttt! paano na lang ako na naasa din ng kita sa pamamagitan ng pagbili ng mga customers na pilit itinataboy nitong gurang na ito na wlang pinagkaka-gurangan!
hmmm. kalmutin ko wrinkles mo dyan eh.
-
Audiophile Alabang is the worst for me..
and i'll give Audiophile Pasig a 2 thumbs UP!
Audiophile Alabang, worsten my Brandnew IBanez RG 350 Dxz
Pina Setup ko yung Ibby ko sa Alabang then, I turned out na..
Nag ka sabit sabit yung gitara ko..
Anytime this moth ngayun. pupunta ako kay sir Mike para ipa setup [I hope, due to the bad weather condition]
Di ko makakalimutan yung kalbong maitim na feelingero mag ayos ng guitar..
ang malala.. HUMIHINGI AKO NG RESIBO ayaw ako bigyan,
sabi nila personal work daw nila yung pag aayos ng gitara, kaya hindi nireregister sa cashier..
After that Incident.. Natuto na ko.. :cry:
-
not sure if it is a "bad" experience but here i go, one time at AP MCS, i came in to check out an Ibanez guitar,they did let me test it for a few minutes, it cost around 17k at the time, i was prepared to get it but the feel of the store, and the body language, it just didnt feel right. nobody said anything offensive or anything, it just the overall feel. So i left and went to yupangco ang got my Jackson Warrior.
Also, at AP Pioneer, i walked in just to look around, like i said they do have cool stuff.. was with my wife, the environment was much better than AP MCS, maybe vecaus they have a bigger store over there, they were polite and accomodating, nahiy ana nga ako kasi wala naman ako talagang bibilhin so lumabas nako after 5 minutes or so.. if i had the cash i would buy form there.
Haven't bought anything from them so it would be unfair if i say anything against them, they do carry cool stuff so hooray for AP on that. There is such a thing as "customer" and "non customer" (prospect) so i wouldnt wine about it.
Maybe it all boils down to our personal standards on great custoemr service. i dont mind being ignored, basta walang "irap". :)
-
I went to Audiophile Greenhills on Monday afternoon... Parked my car, went inside the shop... Asked who was in charge of the guitar parts....
STOOD THERE WAITING FOR 10 MINUTES... Nothing... Note that there were guys inside the store, but no one gave a [gooey brown stuff] that there was a customer... Only the security guard knew I was in the store...
So I left... No point talking to the manager or anything like that... What's the use? 10 minutes and they don't know a customer is inside the store, might as well close the place and go home, plant Kamote or whatever...
-
Totoo nga yun medyo wala nga sa ayos yung staff nila sa MCS. Pero hindi lahat ganun, yung staff nila sa Eton Bldg. sa Ortigas ok naman. Bumili ako sa kanila ng gitara, so far ok naman.
-
kahit kailan hindi ako magpapa setup ng gitara sa audiophile una hindi naman luthier yung mga nandun mga salesman sila :lol:
-
Utol ko trip na trip bilhin yung Ibanez TBX so tumawag sa audiophile para mag tanong tungkol sa product. May nakausap sya babae at nag tanong tanong sya sa mga detail ng amp gaya ng kung ano ang available na models at kung magkano, yung babae sa kabilang linya one liner lang mga sagot na parang hindi interested. Nag tanong tanong pa rin utol ko about sa product at tinanong nya kung anong best model sa needs nya since sa bahay lang naman ginagamit ng utol ko at occasional gigs, ang sinagot nung babae sa tanong nya ehh "Sir, tawag ka nalang ulit kasi may customer kami dito"
Hindi ba customer din ang kapatid ko?
So, binabaan utol ko ng phone nung babae. Sa inis ng kapatid ko tatawagan nya sana para murahin yung babae ng mura na hindi pa nya naririnig sa talambuhay nya ang kaso naubosan ng load kapatid ko kasi naka cellphone sya throughout ng pag uusap nila taga Olongapo pa sya. Kailangan nyang tumawag kasi wala pang SM Olongapo nun this happen 2 years ago pa.
Ayun, Imbes na kumita ang audiophile sana kahit papaano, sa JB nalang bumili ng Laney na amp utol ko. I know this is not an after sales issue and should have post this in bastos na tindero sa music store pero since specific sa audiophile ang tread na ito this experience shows me na pangkalahatan na talaga ang kabastusan at kawalan ng kwenta na audiophile pag dating sa mga serbisyo at customers nila.
sa audiophile, buy at your own risk.
-
kahit kailan hindi ako magpapa setup ng gitara sa audiophile una hindi naman luthier yung mga nandun mga salesman sila :lol:
tama, kahit saang music store naman puro sales man ung mga andun, hindi lang AP. pero kung mga minor fix lang naman kaya naman siguro, wag lang ung "life changin" adjustments. hehehe
-
know what, despite my bad experiences sa audiophile, masasabi ko lang talaga na tsambahan lang ang mga encounters natin, yung iba bad luck napunta sila sa masungit , yung iba maswerte naasikaso sila ng mabait, the point is, wag na siguro masyado igeneralize kundi let's focus on the individuals.... ^-^
I've had terrible experiences but I also had some good ones.....just realized what a fag I was for complaining like a b!tc#....
-
not after sales...pero kahapon, pumunta ako sa alimall. was going to buy something. saw thing long hair guy playing the pc. mukhang red alert... ilang beses ko tinawag di man lang lumingon.... yun, umalis na lang ako...
-
Audiophile Alabang is the worst for me..
and i'll give Audiophile Pasig a 2 thumbs UP!
Audiophile Alabang, worsten my Brandnew IBanez RG 350 Dxz
Pina Setup ko yung Ibby ko sa Alabang then, I turned out na..
Nag ka sabit sabit yung gitara ko..
Anytime this moth ngayun. pupunta ako kay sir Mike para ipa setup [I hope, due to the bad weather condition]
Di ko makakalimutan yung kalbong maitim na feelingero mag ayos ng guitar..
ang malala.. HUMIHINGI AKO NG RESIBO ayaw ako bigyan,
sabi nila personal work daw nila yung pag aayos ng gitara, kaya hindi nireregister sa cashier..
After that Incident.. Natuto na ko.. :cry:
Jett Ilagan, may I ask kung saan ng may nagsesetup at nag-iissue ng resibo? I am sure that is not your first time na magpasetup. Sa tagal ng panahon na nagpasetup ako ng guitar ay wala pang nag-resibo sa akin kasi.
-
Ang ayoko lang sa ADIOPHILE particularly in Alabang is kailangan pang iiwan ung bag sa guard. I mean whats the logic behind that huh? :?
-
Ang ayoko lang sa ADIOPHILE particularly in Alabang is kailangan pang iiwan ung bag sa guard. I mean whats the logic behind that huh? :?
Baka raw magsilid ka ng gitara sa backpack mo. At saka amp on your way out. :-P
-
Ang ayoko lang sa ADIOPHILE particularly in Alabang is kailangan pang iiwan ung bag sa guard. I mean whats the logic behind that huh? :?
Company security arrangements differ from one to another. Being a stranger that you are, you are subject to their security arrangements. If they have to ask you to leave your bags, then you need to. You do not have the right to whine in this regard. They own the place!
Bart was right. A thief could be just like you with a bag, ready to haul the goodies.
-
the worst are those who are in charge of the store.
went din yesterday...yes I came in, no one was entertaining me. Everyone or almost everyone was packaging stuff...and the store manager was, well..behind the counter looking at me.
after a few minutes of just standing in front of the glass counter that contained the pots i needed to buy...i felt i wanted to shout..."hello??? toybitz here!!! moderator!!!" - joking...
I looked at the manager who just kept staring back (grrr)...until I finally broke the silence..."may bibilhin sana ako eh...", the manager in turn inutusan iyong isang nagpapack na entertainin ako...so sumayaw iyon inutusan...este...saka lang may nagassist.
-
Baka raw magsilid ka ng gitara sa backpack mo. At saka amp on your way out. :-P
It's not just that.
Kung may bitbit akong malaking bag, kusa ko nang iiwan sa guard kung puwede. First, it's more comfortable to move around without carrying any weight. Second, the last thing I'd want is for my bag to be the cause of some display breaking.
-
may audiophile galleria pa ba? inabutan ako ng pagsara kagabi di ko makita. haha. 8:50pm na din kasi ako dumating. :cool:
-
Company security arrangements differ from one to another. Being a stranger that you are, you are subject to their security arrangements. If they have to ask you to leave your bags, then you need to. You do not have the right to whine in this regard. They own the place!
Bart was right. A thief could be just like you with a bag, ready to haul the goodies.
As customers, we don't like being treated like would be criminals. It's not the customer's problem if the company can't secure their own merchandise. I personally know tons of people who just don't bother with audiophile because of this policy, it offends a lot of em. Especially people who didn't grow up in the Philippines.
In the US, lawsuits have arisen from scenarios just like this, people claiming being discriminated against because they, again, are treated like would be criminals.
-
know what, despite my bad experiences sa audiophile, masasabi ko lang talaga na tsambahan lang ang mga encounters natin, yung iba bad luck napunta sila sa masungit , yung iba maswerte naasikaso sila ng mabait, the point is, wag na siguro masyado igeneralize kundi let's focus on the individuals.... ^-^
I've had terrible experiences but I also had some good ones.....just realized what a fag I was for complaining like a b!tc#....
this, depende rin sa approach or sa diskarte ng pagtatanong. and always try to wear a smile pagpasok sa music store, nakakahawa rin ang positive aura minsan :-D
-
.
Kailangan siguro magsubmit na tayo ng formal complaint sa business owner ng AP o kaya sa mga manufacturer ng items nila.
.
-
.
Kailangan siguro magsubmit na tayo ng formal complaint sa business owner ng AP o kaya sa mga manufacturer ng items nila.
.
ano nangyari bro?
-
Jett Ilagan, may I ask kung saan ng may nagsesetup at nag-iissue ng resibo? I am sure that is not your first time na magpasetup. Sa tagal ng panahon na nagpasetup ako ng guitar ay wala pang nag-resibo sa akin kasi.
sa AP main nagiissue ng resibo for guitar setup. pero olats pagkakagawa, pinaayos ko din kay Elegee (dinala ko sa AP kase di ko pa alam yung Elegee dati)
-
Jett Ilagan, may I ask kung saan ng may nagsesetup at nag-iissue ng resibo? I am sure that is not your first time na magpasetup. Sa tagal ng panahon na nagpasetup ako ng guitar ay wala pang nag-resibo sa akin kasi.
kay jun castro merong resibo. OT ba? :-D
-
Mike sison may resibo!
-
My rule of thumb in repair: ONLY go to professional luthiers.
Guitars are not appliances and although most guitars are made with standard procedures and materials, each and every one of them is different.
Besides, if you have it repaired in the shop where you bought it, it might even take a year before you get it.
In a professional luthier, a month is already too long unless the repair is very difficult.
-
My rule of thumb in repair: ONLY go to professional luthiers.
Guitars are not appliances and although most guitars are made with standard procedures and materials, each and every one of them is different.
Besides, if you have it repaired in the shop where you bought it, it might even take a year before you get it.
In a professional luthier, a month is already too long unless the repair is very difficult.
walang luthier sa AP / YUPANGCO / JB.
i dont know kung ganun padin pero noon, ang alam ko walang luthier sa AP / YUPANGCO / JB. puro mga sales agents na nag luluthier luthieran lang. Kung gitara ang problema, wag ka na umasa na kaya nila ayusin. pag may aberya sa pag papaayos mo, walang pananagutan ang company.
-
Medyo OT:
Nartry nyo na ba suot yung GC shirt sa Audiophile? or any music store?
Pag suot ko yun, then pasok akong music store, tingin sila sa T-Shirt, I'm entertained well !! may magic ^_^ Salamat kay rtf_axeman sa Tshirt....
-
Medyo OT:
Nartry nyo na ba suot yung GC shirt sa Audiophile? or any music store?
Pag suot ko yun, then pasok akong music store, tingin sila sa T-Shirt, I'm entertained well !! may magic ^_^ Salamat kay rtf_axeman sa Tshirt....
HAHAHAHA!! di nga? potek yung akin di ko makita eh! hahaha
-
HAHAHAHA!! di nga? potek yung akin di ko makita eh! hahaha
Hindi mo makita yung iyo?!!! Bakit?!!! Pano mo natanggal?!!! Hihihihihihihihihihi... :lol:
Sa Audiophile MOA ako pumupunta madalas. Super oks naman sila sa service, in my experience. :)
-
Hindi mo makita yung iyo?!!! Bakit?!!! Pano mo natanggal?!!! Hihihihihihihihihihi... :lol:Sa Audiophile MOA ako pumupunta madalas. Super oks naman sila sa service, in my experience. :)
nang bubully ka nanaman :oops:
-
AP Sm North, so far okay naman. Masyado lang stricto si guard, talagang kakalkalin bag mo or kung may dala kang supot hehe. Ayos lang kase trabaho naman niya yun.
-
nang bubully ka nanaman :oops:
Sorry na... Mwah! :-D
Tara, punta tayo Audiophile MOA! Tingin tayo ng metulz amp for you!!! :-D :-D :-D
-
AP MOA, AP Ali Mall at AP Main (Otis) ok na ok. Dito lang ako pumupunta.
-
OT: Saan ang AP sa MOA? Minsan ko na syang hinanap pero ako ay nabigo. :|
-
OT: Saan ang AP sa MOA? Minsan ko na syang hinanap pero ako ay nabigo. :|
Second floor south wing near elevator...
-
Na experience ko dati sa may pioneer, matagal na rin…. bumili kami ng isang pares na peavey pr15 yata yun… after a week ayaw na tumunog nung isa, so binalik ko sa store, sabi sakin “dalhin ko” daw sa Marikina. :eek: ..….. inuwi ko nalang uli :-(… tapos pinakialaman na namin….. lumuwag lang pala yung fuse sa likod :-D… ayoko pa sana buksan nung una dahil sa warranty… eh parang wala din naman palang kwenta yung warranty nila. :nosebleed:
Medyo OT:
Nartry nyo na ba suot yung GC shirt sa Audiophile? or any music store?
Pag suot ko yun, then pasok akong music store, tingin sila sa T-Shirt, I'm entertained well !! may magic ^_^ Salamat kay rtf_axeman sa Tshirt....
Meron pa bang GC shirt? Pabili naman….. :-D
-
Medyo OT:
Nartry nyo na ba suot yung GC shirt sa Audiophile? or any music store?
Pag suot ko yun, then pasok akong music store, tingin sila sa T-Shirt, I'm entertained well !! may magic ^_^ Salamat kay rtf_axeman sa Tshirt....
I tried that too, sa Lyric SM North Annex ako pumunta, di ata alam nung nagbebenta yung guitar central haha... pina try ako nung Tokai na Strat, then after ko, nagpasikat siya - nag "do the metal thing riffs" hehe...
-
I tried that too, sa Lyric SM North Annex ako pumunta, di ata alam nung nagbebenta yung guitar central haha... pina try ako nung Tokai na Strat, then after ko, nagpasikat siya - nag "do the metal thing riffs" hehe...
yun lang! :-D
-
AP MOA, AP Ali Mall at AP Main (Otis) ok na ok. Dito lang ako pumupunta.
+1
Pioneer for me OK din. Tolits was a legend with customers there.
sa ngayon ang accomodating dun si Ave.
-
AP SM North all good din. Kay Sir Jerold ako lumalapit :-D
-
+1
Pioneer for me OK din. Tolits was a legend with customers there.
sa ngayon ang accomodating dun si Ave.
+1, I won the NanoPad promo from them and gave me some magazines. Mas malinis pa compared sa ibang branches at kakaunti lang ang tao.
-
Very satisfied ako sa customer service ni Menard sa AP Pioneer. He reminds me of the legend he stepped in to replace.
RIP kuya Lito.
-
Very satisfied ako sa customer service ni Menard sa AP Pioneer. He reminds me of the legend he stepped in to replace.
RIP kuya Lito.
Huh? Sir tolits already passed away? Sya pa naman ang pinaka accomodating sa AP pioneer.
RIP sir Tolits. :-(
-
Ok ang customer service sa AP SM North and AP Robinson's Otis. :)
AP MCS are very strict when you're checking there guitars. It was 2 years ago when I went there. I was looking for an RG guitar. I took a guitar from the guitar hanger just to take a look at it closely but then, this small guy with a small voice (Mike ata yung name) sinabihan ako ng "oh, teka teka sir. Magpa assist kayo". Ako naman, medyo nangiba. Sa iba naman na music stores, hindi ganun. Talagang free-to-check and free-to-test kahit hindi sila natingin or nakabantay sayo. Kahit nga sa Guitar Center sa america eh.
Isa pa, tinanong ko kung magkano yung Ibanez MIMx na amp and sumagot naman siya. Tapos, tinanong niya ako kung ano daw ba yung target kong gamit. Sabi ko, "ang hanap ko ngayon ay simple lang na amp. Actually, marami pa nga rin akong target eh(sabay tawa)". Sinabihan ba naman ako na "dapat isa-isahin mo lang yung mga tinatarget mo na gamit. Hindi mo naman yan basta basta makukuha yan ng mabilisan". Medyo na-badtrip ako nun. Hindi ko lang pinapahalata.
-
Huh? Sir tolits already passed away? Sya pa naman ang pinaka accomodating sa AP pioneer.
RIP sir Tolits. :-(
he passed away sometime last year.
-
he passed away sometime last year.
Bro, ito ba ung Lito from Audiophile Pioneer noon? Last time I saw him was Sept 2010, when I came back to Phil for a very short break.
Mabait ung tao tinutukoy ko. Dyan ako lagi nabili ng mga gamit ko noon.
I remember he used to be in Cubao, then moved to Pioneer, then doon sa loob ng Mall sa tapat ng KFC sa Pioneer.
-
sa AP alimall maayos ang mga staff dun. nakakahingi pa ko ng mga magazine/catalogues pag meron sila. :-D
-
Bro, ito ba ung Lito from Audiophile Pioneer noon? Last time I saw him was Sept 2010, when I came back to Phil for a very short break.
Mabait ung tao tinutukoy ko. Dyan ako lagi nabili ng mga gamit ko noon.
I remember he used to be in Cubao, then moved to Pioneer, then doon sa loob ng Mall sa tapat ng KFC sa Pioneer.
yeap same guy, as mentioned by the post I quoted.
Sir Lito was the kind of guy you wouldn't hesitate to approach and ask. attentive and accomodating, always more than willing to assist
clients whether you're a regular or not. he is in fact the direct opposite of what this thread is really about. :wave:
-
yeap same guy, as mentioned by the post I quoted.
Sir Lito was the kind of guy you wouldn't hesitate to approach and ask. attentive and accomodating, always more than willing to assist
clients whether you're a regular or not. he is in fact the direct opposite of what this thread is be about. :wave:
Mabait si Kuya Lito, kahit pumunta ako sa AP Pioneer para lang tumingin ineentertain niya ako. Binigyan pa niya ako ng CD :) nakakalungkot naman
-
Lito passed away already?
Damn.. I used to hang out in Audiophile in Robinsons Pioneer because it was fun chatting with him..
-
Lito passed away already?
Damn.. I used to hang out in Audiophile in Robinsons Pioneer because it was fun chatting with him..
I think a lot of us here liked doing that. Ako naman i sued to bring my guitars to him to have them cleaned, re-strung and set-up. I can do it myself pero I figured at the time na it was worth the trip and the extra cash since I get to hang out with the AP Pioneer folks and just pick guitars from the wall test them while he worked on my guitars.
He will definitely be missed.
-
Ok ang customer service sa AP SM North and AP Robinson's Otis. :)
AP MCS are very strict when you're checking there guitars. It was 2 years ago when I went there. I was looking for an RG guitar. I took a guitar from the guitar hanger just to take a look at it closely but then, this small guy with a small voice (Mike ata yung name) sinabihan ako ng "oh, teka teka sir. Magpa assist kayo". Ako naman, medyo nangiba. Sa iba naman na music stores, hindi ganun. Talagang free-to-check and free-to-test kahit hindi sila natingin or nakabantay sayo. Kahit nga sa Guitar Center sa america eh.
Isa pa, tinanong ko kung magkano yung Ibanez MIMx na amp and sumagot naman siya. Tapos, tinanong niya ako kung ano daw ba yung target kong gamit. Sabi ko, "ang hanap ko ngayon ay simple lang na amp. Actually, marami pa nga rin akong target eh(sabay tawa)". Sinabihan ba naman ako na "dapat isa-isahin mo lang yung mga tinatarget mo na gamit. Hindi mo naman yan basta basta makukuha yan ng mabilisan". Medyo na-badtrip ako nun. Hindi ko lang pinapahalata.
Hmm.... Mabait naman si Mike. Pakiusapan mo lang ng maayos. He knows his customers well. I bought 3 guitars, 2 amps and dozens of pickups from him at palagi din may discount (that was 5 years ago nung nagtratrabaho pa ako sa Makati). Kadalasan puro mga Jem at Prestige ang nakadisplay sa MCS kaya assistance is required. Hindi naman lahat ng customer pare-pareho ang alam sa gitara.
At alam ko naglu-lurk din lang sa mga forums yun, hindi lang nag-popost.
Lito passed away already?
Damn.. I used to hang out in Audiophile in Robinsons Pioneer because it was fun chatting with him..
Damn... Sarap kausap ni Sir Tolits. Palagi akong niyayaya nun tumambay sa Audiophile dati at dalhin ko yung mga Ibanez ko. Nakakalungkot.
-
.
"Treat your customer, as you want to be treated as a customer, and there is only one boss. The customer. And he can fire everybody in the company from the chairman on down,
simply by spending his money somewhere else."
.
-
Hmm.... Mabait naman si Mike. Pakiusapan mo lang ng maayos. He knows his customers well. I bought 3 guitars, 2 amps and dozens of pickups from him at palagi din may discount (that was 5 years ago nung nagtratrabaho pa ako sa Makati). Kadalasan puro mga Jem at Prestige ang nakadisplay sa MCS kaya assistance is required. Hindi naman lahat ng customer pare-pareho ang alam sa gitara.
At alam ko naglu-lurk din lang sa mga forums yun, hindi lang nag-popost.
Damn... Sarap kausap ni Sir Tolits. Palagi akong niyayaya nun tumambay sa Audiophile dati at dalhin ko yung mga Ibanez ko. Nakakalungkot.
RIP.........sana meron pa katulad nya......sana naabutan ko cya sarap cguro kausap tungkol sa gears :-(.....
-
yeap same guy, as mentioned by the post I quoted.
Sir Lito was the kind of guy you wouldn't hesitate to approach and ask. attentive and accomodating, always more than willing to assist
clients whether you're a regular or not. he is in fact the direct opposite of what this thread is really about. :wave:
syet. sknya ko din pina setup ung guitar ko nung una, sknya ko din nabili ung SH 12 SD pickup ko. ambait nga nun ni sir tolitz. RIP sir tolitz kng nsan ka man ngayon. :cry:
-
2 of the best AP sales reps for me is Tolits(RIP) of Pioneer and Mike of MCS
-
I went to AP at around 7PM, opened the door and asked how much a particular guitar was. I was told the price.
I asked if I could test it and the guy says "Sorry sir, sarado na po kami. Balik na lang po kayo bukas."
...as he continues to noodle on one of the guitars for sale.
Tama ba' to?
-
I went to AP at around 7PM, opened the door and asked how much a particular guitar was. I was told the price.
I asked if I could test it and the guy says "Sorry sir, sarado na po kami. Balik na lang po kayo bukas."
...as he continues to noodle on one of the guitars for sale.
Tama ba' to?
What branch?
-
I went to AP at around 7PM, opened the door and asked how much a particular guitar was. I was told the price.
I asked if I could test it and the guy says "Sorry sir, sarado na po kami. Balik na lang po kayo bukas."
...as he continues to noodle on one of the guitars for sale.
Tama ba' to?
baka gusto niyang mapalabas ang true tone nung guitar.
-
I went to AP at around 7PM, opened the door and asked how much a particular guitar was. I was told the price.
I asked if I could test it and the guy says "Sorry sir, sarado na po kami. Balik na lang po kayo bukas."
...as he continues to noodle on one of the guitars for sale.
Tama ba' to?
damn..this is wrong..
-
baka gusto niyang mapalabas ang true tone nung guitar.
This. :idea:
-
I went to AP at around 7PM, opened the door and asked how much a particular guitar was. I was told the price.
I asked if I could test it and the guy says "Sorry sir, sarado na po kami. Balik na lang po kayo bukas."
...as he continues to noodle on one of the guitars for sale.
Tama ba' to?
sana sinabi mo ganito "sir pwedeng patest magtatapping ako pramis" :idea:
pero seriously this is wrong...sang branch to?! <_<
-
Hmm...napapasin ko na masyado na atang notorious ang audiophile sa bad customer experience.
-
What branch?
I won't disclose na lang what branch. If anyone from AP sees this, I hope you realize that another possible customer has lost faith in your personnel.
-
Dude a bandmate of mine works for AP :) Let me know what branch kasi iba iba yung closing time nila ata depending sa branch! :D message mo ko sa fb bro! :D medyo bastos nga yung ginawa sa yo! booo! :razz:
-
Never had bad experience with them. Good people. Dunno about other branches though.
-
Spill na sir para maiwasan.
-
I won't disclose na lang what branch. If anyone from AP sees this, I hope you realize that another possible customer has lost faith in your personnel.
ngek!! detalyehin mo kaya, para mas magawan nila ng action to..just sayin bro..para kanamang showbiz niyan eh ahahhaa blind item amf! :eek: :idea:
-
I won't disclose na lang what branch. If anyone from AP sees this, I hope you realize that another possible customer has lost faith in your personnel.
full disclosure bro! it will help a lot of folks here. :wave:
-
Never had bad experience with them. Good people. Dunno about other branches though.
Ako I've had my share of bad experiences with AP peeps :) although iba ibang branch hehehe Dati sa megamall branch sobrang negative ng nangyari sa kin kasi inonse ako ng tao nila dun....same din sa audiophile sa may madison...may taong bastos din... sa audiophile cubao ko nameet si Jessie ;D sobrang bait! pati dito sa audiophile Eton sa tapat ng galleria andito sila sir James :) sobrang bait din! :D hehe Peace Kim! :P
-
I won't disclose na lang what branch. If anyone from AP sees this, I hope you realize that another possible customer has lost faith in your personnel.
disclose the branch, otherwise sayang ang thread, magiging boy abunda blind item lang
-
disclose the branch, otherwise sayang ang thread, magiging boy abunda blind item lang
Tama
-
MCS.
Pardon me kung closed di ba? Pero sana may extra mile naman. I rarely test anything for the sake of testing. I only test if i have the intent to purchase.
-
MCS.
ah notorious yan. solid walang kwenta.
-
MCS.
Pardon me kung closed di ba? Pero sana may extra mile naman. I rarely test anything for the sake of testing. I only test if i have the intent to purchase.
it's their loss. best revenge is to never buy from that place again.
-
Maaga mag close mga shops sa MCS. I just don't know kung yung main entrance sa mall maaga rin mag sara.
-
Dear Audiophile,
are you satisfied with your bad service ?
todo na ba talaga yan habang buhay?
-
It will be best if AP management put service survey forms/comments and suggestions drop boxes in their branches for the customers
-
baka nagmamadaling umuwi kasi suot ni misis yung malupet. learn to be more understanding and apologize to the dude. :lol:
-
it's their loss. best revenge is to never buy from that place again.
Paquote na ako ng 8string sayo. hihi
Maaga mag close mga shops sa MCS. I just don't know kung yung main entrance sa mall maaga rin mag sara.
Baka nga 6pm sila nagsasara, but mall is open to 8pm. But still the light was ON.
-
It will be best if AP management put service survey forms/comments and suggestions drop boxes in their branches for the customers
tapos punta tayo dun para mag fill nung service satisfactory survey nila, baka sakaling tablan na sila pag ganun.
-
Paquote na ako ng 8string sayo. hihi
Baka nga 6pm sila nagsasara, but mall is open to 8pm. But still the light was ON.
Yeah, minsan as early as 6pm sarado na nga sila. Most probably walang OT sa branch na yan. Kaya pag closed, it's definitely closed.
-
suki ako ng MCS. I always look for Mhike. OK siya kausap and I'm more than happy with his customer service skills. Nag-eentertain naman sila kahit wala akong bibilhin eh.
I went to AP at around 7PM, opened the door and asked how much a particular guitar was. I was told the price.
IMO even if they said their store is closed, the person who answered your question regarding the price already gave you the extra mile. Bad trip kung hindi ka sinagot sa tanong mo sir.
If I were you, binalikan ko kinabukasan ang gave them a chance to redeem themselves during their business hours. Everyone deserves a second chance. Opinion ko lang, sir hindi ka naman tinarayan or binastos eh.
a. sinagot naman yung query mo about the price. hindi ka naman sinagot ng "mahal yan!"
b. pinapabalik ka the following day (para siguro mas ma-asikaso ka ng maayos during their business hours)
-
experienced something similar to this pero non musical store. yung Titan22 sa may One Archer Place, pasara na sila pero nakiusap ako kung pwede pa bumili, sabi lang nung clerk, "sige sir, cash payments na nga lang since cut-off na sa cc transactions". dapat ganun.
-
Rob, I know medyo malayo pero sa AP Main (Otis) or AP Ali Mall ka na lang pumunta kung may kukunin ka. Mababait ang mga tao dito. Sa Otis lahat ng new stocks nandun so sulit ang punta mo.
AP Ali Mall - Look for Sir Peter Zacarias
AP Otis - Si Albert Montinola mismo. I think siya pa din ang product manager ng Ibanez.
-
Sorry newb! Ano yung MCS tsaka saan? Sa AP SM North sakto lang mga tao.
-
Ano yung MCS tsaka saan?
Makati Cinema Square sir. Along Pasong Tamo near Pasay Road Makati.
-
Di naman ako galit sa kanya personally. And yes, di ako binastos. Pero what if nagustuhan ko yung guitar - e di sayang yung sale di ba?
He was just noodling around with a guitar. Pwede naman sabihin na, "Sir saglit lang ha. Sarado na po kasi kami."
I didn't really check the time until after I left but when I looked at the store it looked open with the lights, etc.
Maybe the bigger issue here is that they should stay open longer because their market gets off work after 6pm.
-
Guys...7pm talaga sarado ng MCS branch.
Although I agree na medyo hindi maganda ang service dun. Better go to AP Main and look for Marvin.
-
Rob, I know medyo malayo pero sa AP Main (Otis) or AP Ali Mall ka na lang pumunta kung may kukunin ka. Mababait ang mga tao dito. Sa Otis lahat ng new stocks nandun so sulit ang punta mo.
AP Ali Mall - Look for Sir Peter Zacarias
AP Otis - Si Albert Montinola mismo. I think siya pa din ang product manager ng Ibanez.
Thanks sir Rey. I wanted to compare the tone of the 8strings available here kasi. Ibanez, Shecter, etc.
-
sana sinabi mo ganito "sir pwedeng patest magtatapping ako pramis" :idea:
pero seriously this is wrong...sang branch to?! <_<
Otis Style!
-
it's sad to know that their customer service is sliding, but this may be "isolated" cases based on certain personnel.
I've been a customer for ages, remember when AP used to be at the corner of UN?
Dodo Fernandez was in charge there (keyboardinst for the Dawn), and Bing was the very helpful sales attendant. She KICKED serious ass as one, coz she knew her stuff and the products, and she wasn't even a musician.
Lito's a very nice guy too, i think he's still in Pioneer. The folks at the Market Market branch are also nice and helpful.
But if MCS folks treated you that way, Rob, you gotta give the main office feedback. It'll give them an opportunity to beef up their service.
Companies have to realize that thier products alone wont sell themselves. That's why I'm sworn to NEVER to do business with Perfect Pitch. (long story)
I think it should be a cmmon practice for us to give feedback to "the powers that may be" in any way. We deserve that much as customers.
Evil prospers when good men do nothing.
-
Lito's a very nice guy too, i think he's still in Pioneer. The folks at the Market Market branch are also nice and helpful.
you mean Lito San Diego right? I just found out about this (http://talk.philmusic.com/index.php?topic=287024.0).
-
MCS.
Pardon me kung closed di ba? Pero sana may extra mile naman. I rarely test anything for the sake of testing. I only test if i have the intent to purchase.
Kaya pala.
-
you mean Lito San Diego right? I just found out about this (http://talk.philmusic.com/index.php?topic=287024.0).
May nabasa akong thread before. Diba he already passed away?
-
May nabasa akong thread before. Diba he already passed away?
That's what i also heard.
-
you mean Lito San Diego right? I just found out about this (http://talk.philmusic.com/index.php?topic=287024.0).
bro, i think that's linked to the ugliest guitar thread (or am i a victim of a glitch)
wait, he's passed away? seriously? it's been a while since I visited AP pioneer, i've known him since college when he was at the cubao branch, even hung out with him there and shared lessons.
he's met all my GFs through the years, we evn joked about that. how sad...
-
bro, i think that's linked to the ugliest guitar thread
same here
-
bro, i think that's linked to the ugliest guitar thread (or am i a victim of a glitch)
wait, he's passed away? seriously? it's been a while since I visited AP pioneer, i've known him since college when he was at the cubao branch, even hung out with him there and shared lessons.
he's met all my GFs through the years, we evn joked about that. how sad...
ay. I meant to link to this (http://talk.philmusic.com/index.php?topic=287025.0). I just found out today dun sa other thread about customer sales.
-
experience ko sa AP sa pioneer at sa moa eh ok naman mababait tao dun
-
MCS.
Pardon me kung closed di ba? Pero sana may extra mile naman. I rarely test anything for the sake of testing. I only test if i have the intent to purchase.
Thought so. One time I was there, I asked if I can try the Ibanez hollowbody, the staff's face grimaced as if I was such a bother to his very important work in from of the computer. :| :eek:
-
MCS.
Pardon me kung closed di ba? Pero sana may extra mile naman. I rarely test anything for the sake of testing. I only test if i have the intent to purchase.
May attitude problem talaga yung tao sa MCS.
-
Come to think of it.. nung pumunta ako din before along with my bandmate, the guy over there was just staring at us. Y'know.. the "iwannakillyou" or "getthefcukoutofhere" look on his face. Hindi namin siya makausap. So hindi na nakapagtanong yung kabanda ko about sa Iceman na bass dun before. We thought he's just having a bad day. Lahat naman nararanasan yun every once in a while. But after members pitching in on this thread, siguro may attitude problem nga talaga yung staff dun.
-
Ap mcs guy is a [sausage]. I stopped going there even though its a stone's throw away from work.
-
I don't like that branch too. There was a time I was near MCS and lunch break ko. Decuded to check out the branch but lunch break din sila. Umabot nga ng 1pm. I understand people have to eat but closing the whole store for 12 to 1 duration na asa mall is totally not right for me. Working people are a big part of the market for instruments and lunch breaks are a good time for us to drop by stores to buy/canvass.
Rob, RGA8 yung target mo noh? Hehe
-
minsan diyan sa MCS, yung security guard pa ang parang salesman. kakag@-g0 nga minsan kasi nagtanong ako kung magkano yung LAVA CABLES, sabi "mahal yan, eto mas mura sir o" sarap sampalin kaliwat kanan eh. hehe.
-
haven't visited the MCS branch, and my experiences with most AP stores have been generally positive so far... but here's what i know about mall operations: tenants might incur a fine if they open late or if they close way much later than mall hours, not sure if that holds true for MCS.
but i know where the TS is coming from, ano ba naman yung pagpapasensya ng konti at hindi na talaga pwede sa oras na yun. a little courtesy and rapport wouldn't hurt. just go ahead and buy from another branch with more accomodating salespersons.
-
Rob, RGA8 yung target mo noh? Hehe
Di ko alam anong model kasi nga di ako inacommodate. Pero it's an 8 string with a fixed bridge and EMGs. May parang pseudo-top pa. Sobrang pogi kaya talaga napapasok ako sa store eh.
I already have an 8string in the custom shop, but I wouldn't mind investing in one if I had the dough or to card it 0 interest.
Hassle nitong GAS na 'to. Wala pa akong pera eh!
-
Hassle nitong GAS na 'to. Wala pa akong pera eh!
o.. wala ka naman palang pambili e. tama pala yung instinct ni AP sales dude. :lol: :lol: :lol:
plus i think nagmamadali nga makauwi yun kasi suot ni misis yung malupet.
-
o.. wala ka naman palang pambili e. tama pala yung instinct ni AP sales dude. :lol: :lol: :lol:
plus i think nagmamadali nga makauwi yun kasi suot ni misis yung malupet.
Well, GAS makes us do terrible, terrible things to our wallet. HAHA.
http://www.ibanez.co.jp/products/eg_page13.php?area_id=4&data_id=62&color=CL01&year=2013&cat_id=1&series_id=147
Ito pala yung gitara.
-
Well, GAS makes us do terrible, terrible things to our wallet. HAHA.
http://www.ibanez.co.jp/products/eg_page13.php?area_id=4&data_id=62&color=CL01&year=2013&cat_id=1&series_id=147
Ito pala yung gitara.
frak. ganda nga. i dont blame you. whip out the CC, Rob!
-
frak. ganda nga. i dont blame you. whip out the CC, Rob!
Let's see. Bora muna! Haha.
Gusto ko sana ganyan na floyded.
-
Ako I've had my share of bad experiences with AP peeps :) although iba ibang branch hehehe Dati sa megamall branch sobrang negative ng nangyari sa kin kasi inonse ako ng tao nila dun....same din sa audiophile sa may madison...may taong bastos din... sa audiophile cubao ko nameet si Jessie ;D sobrang bait! pati dito sa audiophile Eton sa tapat ng galleria andito sila sir James :) sobrang bait din! :D hehe Peace Kim! :P
+1 sa eton branch...ok din staff sa festival mall
-
Well, GAS makes us do terrible, terrible things to our wallet. HAHA.
http://www.ibanez.co.jp/products/eg_page13.php?area_id=4&data_id=62&color=CL01&year=2013&cat_id=1&series_id=147
Ito pala yung gitara.
Baka nabadtrip yun salesman nun nalaman Nya na there is no good sounding ibanez kaya sinungitan ka :lol:
-
tanong natin kay Fermin..baka alam niya.
-
Baka nabadtrip yun salesman nun nalaman Nya na there is no good sounding ibanez kaya sinungitan ka :lol:
Ha ha ha....
-
tanong natin kay Fermin..baka alam niya.
Cristy? :-P
-
Cristy? :-P
hahaha!
-
Cristy? :-P
mali ka maxi si ferminsj tinutukoy niya haha
-
mali ka maxi si ferminsj tinutukoy niya haha
Baka nga mas alam niya. Hahaha!
-
Aminin!!! :razz:
-
Baka nabadtrip yun salesman nun nalaman Nya na there is no good sounding ibanez kaya sinungitan ka :lol:
Hahaha
-
i actually have to complain about Lyric in rockwell.
sorry OTish i just had to rant
I went in to test out the Blackstar ht40, card in hand i really wanted to get it that night too.
but then as i asked to try it, the salesman (not paccoy, as he wouldve never done that) said,
'"you need to rent a studio so you can try the amps" in some failed english accented way.
REALLY DUDE?
-
Maybe there's a no after 7pm guitar testing policy sa store?
-
Ah MCS branch.... The guy there, what's his name, short guy.... Well, let's just say he is in the WRONG line of work.... ASSHOLATIVENESS, to put it mildly..... :-P :-P :-P
Better you go to Market Market branch, or Cubao, or Otis.... At least haharapin ka....
The guy at MCS gets irritated when you WALK into the store, can you believe it? jeeezzzz....
-
The guy at MCS gets irritated when you WALK into the store, can you believe it? jeeezzzz....
I agree. Mas amenable pang kausap ang guard dun. <_<
May balita na ba kay Cristy?
-
MCS.
Pardon me kung closed di ba? Pero sana may extra mile naman. I rarely test anything for the sake of testing. I only test if i have the intent to purchase.
di nga sila ganun ka-friendly sa MCS. parang magbabago lang yung attitude nila towards you pag may purchase ka na nagawa from them before. ganun nangyari sa akin dati e. bumili ako ng badmonkey sa kanya. nung next visit ko, ma-rapport na. cant remember the guy's face anymore kasi parang 4-5 years ago na yun. LOL.
sana lahat ng staff ng audiophile e kagaya nung binibilhan ko dati sa MoA. yung may balbas at bigoteng long-haired salesperson. accommodating sya kahit nung time na wala pa akong nabibili sa store nila. had a couple of transactions with him because of his attitude towards customers kaso lumipat na ata ng branch or nag-resign na. di ako bumibili noon pag di sya yung tao sa store. hehehe
MCS ata yung store noon na may salesperson na tinanong ng "magkano to?" at sumagot ng "mahal yan."
-
haven't visited the MCS branch, and my experiences with most AP stores have been generally positive so far... but here's what i know about mall operations: tenants might incur a fine if they open late or if they close way much later than mall hours, not sure if that holds true for MCS.
but i know where the TS is coming from, ano ba naman yung pagpapasensya ng konti at hindi na talaga pwede sa oras na yun. a little courtesy and rapport wouldn't hurt. just go ahead and buy from another branch with more accomodating salespersons.
we had a clinic in MOA and may fine lang sa late opening. closing a bit late isn't an issue. of course paiba-iba rules sa bawat mall.
nowadays, pag napunta lang ako shop eh strings at pick lang binibili ko. so bawas na naeencounter ko na kakupalan ng mga tao dun...
-
sana sinabi mo ganito "sir pwedeng patest magtatapping ako pramis" :idea:
pero seriously this is wrong...sang branch to?! <_<
:-D
-
di nga sila ganun ka-friendly sa MCS. parang magbabago lang yung attitude nila towards you pag may purchase ka na nagawa from them before. ganun nangyari sa akin dati e. bumili ako ng badmonkey sa kanya. nung next visit ko, ma-rapport na. cant remember the guy's face anymore kasi parang 4-5 years ago na yun. LOL.
MCS ata yung store noon na may salesperson na tinanong ng "magkano to?" at sumagot ng "mahal yan."
Actually I have bought stuff from them before. The short guy lang talaga has the worst attitude, especially when you try to ask him something.... Well ask him anything actually, iiba na mukha nya.... I stopped going na because what is the point, you go in the store, simangot na, parang you disturbed him in the middle of something important....
Oh well, at least in the other branches they treat you nice...l
-
Actually I have bought stuff from them before. The short guy lang talaga has the worst attitude, especially when you try to ask him something.... Well ask him anything actually, iiba na mukha nya.... I stopped going na because what is the point, you go in the store, simangot na, parang you disturbed him in the middle of something important....
Oh well, at least in the other branches they treat you nice...l
Like noodling a guitar, which is for sale, using the company's electricity.
-
i had a bad experience also with that short guy. siguro deprived sya since childhood nya. parang galit sa mundo e.
-
i had a bad experience also with that short guy. siguro deprived sya since childhood nya. parang galit sa mundo e.
hwasssshshhhhh....shhgiitatttraasshhh..waaaggghhhhsss
(http://i913.photobucket.com/albums/ac334/sonikyut/220px-Gollum_zps9252bc8f.png)
-
I really hate that guy at mcs AP. At the same time I dont want to be mean and wish for him to lose his job. I hope he just gets appointed somewhere else cos definitely sales isn't working for him. I have to go to ap moa to buy my audiophile stuff. Anybody from audiophile here?
-
I hope the AP-MCS people could read this. So far good vibes naman sa AP SM North. Pero reading your comments. Peste nga ata yang short guy na yun.
-
Ive been mostly to 4 other Audiophile branches = Ali Mall, Market Market , Pioneer at dun sa Quirino yata yun, ewan ko ba ilan beses na ko nadaan dun sa MCS branch pero hindi ko insip na mag inquire dun, parang may bad vibes nga, minsan may kasama ko na nagtanong ng pitch black at Big muff pero hindi ako sumama sa loob. Mas gusto ko pa dun sa pc park pumunta pag nasa mcs ako or tumingin sa book sale at ng 'blue ray'. :-D
-
mayaman yata yang si pogi sa mcs branch.kasi ang lakas manabla ng mga potential customers.kahit walang mai-benta okay lang. :lol:
-
forumer din yun, sumagot na sya dati sa audiophile thread.
-
forumer din yun, sumagot na sya dati sa audiophile thread.
What's his handle and what did he say? ^-^
-
myke_ap_mcs
check his posts bro
EDIT:
eto pala
Well it seems that not only AFTER SALES is bad, but also DURING SALES. haha.
Actually I think the reason why they do not put price tags is para makapagpatong sila sa price for their benefit.
Note that we can purchase as CASH or CREDIT basis (using citibank, hsbc, others). Even Cheques pwede bsata managers cheq, meron lang minimum amount I think.
Pag CASH they can put additional on top of the selling amount, sa kanila na yun. I think ganun yun. Kaya best siguro bumili using credit card, then cannot get their 'patong' immediately kase banks will pay the store and not the sales agent.
I think lang.
===============================================================================
Sir Erville.
1) wala kaming patong sa price for our own "benefit". may bracket discount kami sa item na i-purchased mo.
eto yung breakdown ng na purchase mo.
IBANEZ-TBX30R 7,700
3% Disc 231
Total 7,469
2)During sales naman anong part na naging BAD ako sayo? let me know?
3)at sa part naman ng Repair maayos kung sinabi sayo at na -explain. Sorry kung ang repair service namin ay naka-Locate sa marikina at hindi sa makati. we will work on this situation. Sorry
Myke Ap Mcs
yan lang nakita ko na post nya sa Audiophile thread.
-
OT: pag magtatanong ganito dapat,,,
Customer: "Magkano yung ___________?"
Salesman/Saleslady: "Mahal Yan!"
Customer: "Bigyan mo ako ng dalawa please!"
Salesman/Saleslady (Tayo agad yan at lapitan ka): "Okay"
Customer(Sabay banat): "Joke only"
Tapos kunin mo pangalan nung Salesman/Saleslady sabay ngitian mo...
Customer(Sabay banat): "Magkano ulit?" ahh... Balikan ko yang item na yan... at salamat.
Seriously "ginagamit ko ito pag-ganyan ang banat". Instead na mag-init ang dugo ko, siguraduhin ko na sya ang mag-iinit... IMO.
I miss Audiophile UN maganda service dun ... c/o Sir Lito, Ms. Bing forgot the other names... 8-)
PEACE...
-
OT: pag magtatanong ganito dapat,,,
Customer: "Magkano yung ___________?"
Salesman/Saleslady: "Mahal Yan!"
Customer: "Bigyan mo ako ng dalawa please!"
Salesman/Saleslady (Tayo agad yan at lapitan ka): "Okay"
Customer(Sabay banat): "Joke only"
Tapos kunin mo pangalan nung Salesman/Saleslady sabay ngitian mo...
Customer(Sabay banat): "Magkano ulit?" ahh... Balikan ko yang item na yan... at salamat.
Seriously "ginagamit ko ito pag-ganyan ang banat". Instead na mag-init ang dugo ko, siguraduhin ko na sya ang mag-iinit... IMO.
I miss Audiophile UN maganda service dun ... c/o Sir Lito, Ms. Bing forgot the other names... 8-)
PEACE...
HAHAHA!! ayos to ah!
yung "joke only" parang nang aasar pa ang tono? hahaha nice nice
-
bisitahin na lang yang si shorty araw araw at gamitin yang linya ni yekoz. baka mabaliw at magresign lol :lol:
-
bisitahin na lang yang si shorty araw araw at gamitin yang linya ni yekoz. baka mabaliw at magresign lol :lol:
hahaha!! oo nga! hahaha naimagine ko!
-
may balita na ba kay Cristy? :?
-
OT: pag magtatanong ganito dapat,,,
Customer: "Magkano yung ___________?"
Salesman/Saleslady: "Mahal Yan!"
Customer: "Bigyan mo ako ng dalawa please!"
Salesman/Saleslady (Tayo agad yan at lapitan ka): "Okay"
Customer(Sabay banat): "Joke only"
Tapos kunin mo pangalan nung Salesman/Saleslady sabay ngitian mo...
Customer(Sabay banat): "Magkano ulit?" ahh... Balikan ko yang item na yan... at salamat.
Seriously "ginagamit ko ito pag-ganyan ang banat". Instead na mag-init ang dugo ko, siguraduhin ko na sya ang mag-iinit... IMO.
I miss Audiophile UN maganda service dun ... c/o Sir Lito, Ms. Bing forgot the other names... 8-)
PEACE...
haha na experience ko rin yan tamang tanong ako at balak i try ung brand nila for project guitar sabay banat sa akin mahal yan halagang 10k yan ang sasabihin mo sa akin naman... ***** gusto ko untog sa salamin eh ng matauhan tapos wala ginawa kundi magshred ng magshredd sa harap ng customer... tsk3x
sa AP naman got experience too im planning to buy Ibby kaso nung nagtatanong na ako para sa price nung gusto ko gitara sabay abot ng price list nila "hanapin mo na lang dyan at pakitingnan na lang kung magkano".... sabay talikod kabwiset... hahaha kaya tuloy never ako na inlove sa ibby kay gusto ko bumili...
-
may balita na ba kay Cristy? :?
-
Bagu ka pumasok sa AP magbarong ka, dala ka maliit na briefcase. kulay itim. siguradong may lalapit sayo nun...
Tanong mo na lahat, test mo na lahat :idea:
Kunin mo yung pinakamahal na nakadisplay at istrum mo ng ubod lakas yung strings
Tapos buksan mo yung briefcase at kainin yung french fries na nasa loob :lol:
-
Bagu ka pumasok sa AP magbarong ka, dala ka maliit na briefcase. kulay itim. siguradong may lalapit sayo nun...
Tanong mo na lahat, test mo na lahat :idea:
Kunin mo yung pinakamahal na nakadisplay at istrum mo ng ubod lakas yung strings
Tapos buksan mo yung briefcase at kainin yung french fries na nasa loob :lol:
dude baka sabihin nila ahente ka ng Electrolux
-
dude baka sabihin nila ahente ka ng Electrolux
Ayus yun sir. pag tinetest mo gitara sabay labas ng vacuum cleaner sa briefcase tapos higupin mo yung alikabok sa pickups.
Magdedemo lang pala ng vacuum. hahah
-
(http://cdn.memegenerator.net/instances/400x/35780809.jpg)
-
(http://cdn.memegenerator.net/instances/400x/35780809.jpg)
LOL!! :-D haha
Ask ko lng po, san ung audiophile otis? ^-^
-
My experience before when I was still in college:
Me: Magkano ung effects?
Salesman: (habang naghahanap ng copy ng price) May kamahalan yan
Me: <_<
Salesman: (after finding the price) Nasa X amount yan.
Me: Ah ok... Pwede masubukan? (cause its within my budget)
Salesman: Bibilin mo na ba?
Me: Gusto ko sana subukan bago ko bilin pero sige next time na lang.
Never forgot how rude the sales person was. Whats shocking is he's still a sales person in AP.
-
LOL!! :-D haha
Ask ko lng po, san ung audiophile otis? ^-^
Robinson's Place Otis
-
Robinson's Place Otis
hindi ba sa tapat lang ng Rob Otis yun?
-
hindi ba sa tapat lang ng Rob Otis yun?
Sa loob ng Robinson Otis 2nd Floor 8-)
-
Sa loob ng Robinson Otis 2nd Floor 8-)
ah, okay. akala ko sa tapat ng otis yun sa tabi ng Acer service Center. may audiophile din kasi ako na sinage na nakita dun.
-
Yung nakausap kong matanda sa AP office nila sa marikina puro "Wala Eh" lang sinabe sakin. Ipapayos ko sana yung TubeKing. Sabi ko "Sir sino po ba pede kausapin para maayos ito(TubeKing)" sabi nya "Wala Eh". Nagfollow-up pa ko ng tanong "San po ba yung technician nyo?". Sabi uli nya "Wala Eh". WTF pera na nga lumalapet "Wala Eh" pa yung isasagot. LOL . . Pero yung Ali Mall mas maayos. nakakuha pa ko ng discount para sa Dimarzio AirNorton at Super Distortion...
-
tanong natin kay Fermin..baka alam niya.
sir, almost 1 week na itong pinost mo. may balita na ba sa friend mo?
-
My experience before when I was still in college:
Me: Magkano ung effects?
Salesman: (habang naghahanap ng copy ng price) May kamahalan yan
Me: <_<
Salesman: (after finding the price) Nasa X amount yan.
Me: Ah ok... Pwede masubukan? (cause its within my budget)
Salesman: Bibilin mo na ba?
Me: Gusto ko sana subukan bago ko bilin pero sige next time na lang.
Never forgot how rude the sales person was. Whats shocking is he's still a sales person in AP.
this
lastweek sa robinsons otis nangyari sakin ito
-
this
lastweek sa robinsons otis nangyari sakin ito
:eek:
-
ah, okay. akala ko sa tapat ng otis yun sa tabi ng Acer service Center. may audiophile din kasi ako na sinage na nakita dun.
Yup meron din dun pero maliit yung store,,, mas malaki yung nasa 2nd floor actually eto yung showroom...
-
The best ang AP otis. hanapin niyo c sir JP. super accommodating. nangyari na rin yung nag ask ako if magkano tapos sinagot niya "may kamahalan" pero inabot niya yung item sa akin at pinakita yung laman ng SD JB signature pickups at sinabi yung price. atleast inabot niya sa akin. hahahaha :-D
-
The best ang AP otis. hanapin niyo c sir JP. super accommodating. nangyari na rin yung nag ask ako if magkano tapos sinagot niya "may kamahalan" pero inabot niya yung item sa akin at pinakita yung laman ng SD JB signature pickups at sinabi yung price. atleast inabot niya sa akin. hahahaha :-D
Presyo na pala ngayon ang "may kamahalan". Dapat PhpMayKamahalan. :eek:
-
wag na ibenta kung "MAY KAMAHALAN" ha. ha. ha.
-
di na ako nagpupunta dyan sa audiophile otis dahil last ko na punta dyan mga kups yung mga bantay. may dala akong pera dahil bibili dapat ako. pag may bibilhin pa naman akong gamit sinasadya kong mag-short at tsinelas lang. di ako pinapansin dun lang sila nakatutok sa matanda na mukhang mayaman hehe. nagbago isip ko dahil sa ugali nila, di na ako bumili. dati sa rob pioneer ako palagi bumibili kay mang tolits kaso wala na sya (rip sir tolits).
-
I hope the AP-MCS people could read this. So far good vibes naman sa AP SM North. Pero reading your comments. Peste nga ata yang short guy na yun.
coolest people
-
Market market branch :eek:
-
Presyo na pala ngayon ang "may kamahalan". Dapat PhpMayKamahalan. :eek:
:lol:
that'd be something kung may gumawa ng tag na ganun. :eek:
-
basta issue ko lang sa kanila bakit di na lang nila ilagay yung price ng item .....
as a consumer yun muna ang inaalam natin kung pasok ba sa budget....
minsan pagnagtatanung ka with the facial reaction na parang gusto nila
sabihin na "bibili ka ba or magttanung ka lang".... :-( :-( :-(
same issue with mine... di ba may law ang DTI regarding price tag?
-
FEEDBACKS
-
I've been to only to AP and had great experience, Ortigas and Makati Cinema Square.
-
dapat magmukha kang bibili talaga kapag sa audiophile. mahirap tambayan kapag nagiikot ikot ka lang sa mall kasi suplado ung mga staff, di tulad sa ibang music store, d best JB ATC ung kalbo na may balbas (forgot his name), tsaka si jepoy sa Lazer Festival Mall.
-
FEEDBACKS
:-P
-
dapat magmukha kang bibili talaga kapag sa audiophile. mahirap tambayan kapag nagiikot ikot ka lang sa mall kasi suplado ung mga staff, di tulad sa ibang music store, d best JB ATC ung kalbo na may balbas (forgot his name), tsaka si gelo sa Lazer Festival Mall.
ot:
si Lemuel. dabest
-
Nothing bad experience with AP people, or it just happened that i mostly pick AP Otis
Cheers... ALCHIMON!!! (Albert Chris Montinola)
-
+1 sa lahat ng nagsabi na snabero mga tao sa Audiophile
+1,000,000 sa mga nagsasabing di marunong makipagusap ng maayos ang mga staff
-
+1 sa lahat ng nagsabi na snabero mga tao sa Audiophile
+1,000,000 sa mga nagsasabing di marunong makipagusap ng maayos ang mga staff
please be more specific as to your experience bro.
-
+1 sa lahat ng nagsabi na snabero mga tao sa Audiophile
+1,000,000 sa mga nagsasabing di marunong makipagusap ng maayos ang mga staff
never experienced this at AP. JB problema ko dati, pero ok na rin ngayon.
-
AP Alabang, oks un mga sales clerk, ala pa naman sumagot sakin dun na "may kamahalan yan." or "bibili ka ba?"
i got my VOX wah sa kanila,i was in Leyte that time, un wife ko ang pinakuha ko ng item, i asked un sales clerk to test un item habang nag uusap kami sa cp, tinest naman nya. that was 2011, untill now oks pa rin wah.
-
Yung AP sa SM North Edsa, maayos ba? Plano ko kasi bumili ng RG Premium, eh medyo inconsistent ang finish at wood grain quality ng mga nakikita kong Premiums sa mga pictures. Meron yung mga kitang-kita yung grain, meron yung akala mo photo finish na galing sa GIO line lang. Gusto ko lang ma-inspect yung mga stocks nila para pwede kong piliin yung may magandang wood grain at finish (weight at fretwork na rin, lol) para sa akin. Papayag ba kaya yung mga AP staff diyan? Hahaha.
-
Yung AP sa SM North Edsa, maayos ba? Plano ko kasi bumili ng RG Premium, eh medyo inconsistent ang finish at wood grain quality ng mga nakikita kong Premiums sa mga pictures. Meron yung mga kitang-kita yung grain, meron yung akala mo photo finish na galing sa GIO line lang. Gusto ko lang ma-inspect yung mga stocks nila para pwede kong piliin yung may magandang wood grain at finish (weight at fretwork na rin, lol) para sa akin. Papayag ba kaya yung mga AP staff diyan? Hahaha.
Check mo moa pre. Dami stocks ng premium dun. Pati yung rosewood top rg premium andun e.
-
Check mo moa pre. Dami stocks ng premium dun. Pati yung rosewood top rg premium andun e.
Ayun, salamat bro. :wave: Maayos naman din silang kausap doon? Di naman sila nagsisimangot kung gusto mong i-test yung mga floor models nila? Hahahaha.
-
Sa experience ko di naman..:) hindi lang kasing hospitable ng mga nasa lyric. Pero pwede na.
-
Ung AP sa SM North ok naman ung mga staff. Kahit magtanong ako ng prices nung mga prestige at premium. Sinasagot naman ako ng maayus. Saka nag eentertain sila ng other inquiries.
-
Ganun lang talaga kanya kanyang sad and good experiences.
-
AP MOA branch, Thumbs up sakin! :)
-
I've been in audiophile last time, may binili ako...akalain mong kailangan hawak ng gwardiya yung item ko bago lumabas and kailangan ipakita ko pa yung resibo sa kanya...ganun ba dapat ang procedure?
-
I've been in audiophile last time, may binili ako...akalain mong kailangan hawak ng gwardiya yung item ko bago lumabas and kailangan ipakita ko pa yung resibo sa kanya...ganun ba dapat ang procedure?
Yup. SOP nila yun. Sa guard ichecheck out yung mga items at ichecheck yung receipt para sure na nakuha ng tama lahat ng items. Ganun din ang SOP ng isang hardware malapit dito sa amin.
-
I've been in audiophile last time, may binili ako...akalain mong kailangan hawak ng gwardiya yung item ko bago lumabas and kailangan ipakita ko pa yung resibo sa kanya...ganun ba dapat ang procedure?
same sa JB Music Megamall
-
ah...ganun pala yun...medyo weird lang kasi..hehehe...pero ok lang..sa ibang music stores kasi deretso na ibibigay sayo yung item... first time ko kasi bumili ng pyesa dun... hahaha... :razz:
-
Yup. SOP nila yun. Sa guard ichecheck out yung mga items at ichecheck yung receipt para sure na nakuha ng tama lahat ng items. Ganun din ang SOP ng isang hardware malapit dito sa amin.
+1
Kahit malaking speaker pa bilhin dadaan pa rin sa guard
-
My recent experience sa AP Festival Mall Alabang:
Me and our band's drummer were canvassing for cymbals on all music stores in the said mall. Pagpasok namin sa loob ng AP, lahat ng staff andun lahat nagkukwentuhan sa bandang storage room ata nila. None of them greeted us even the guard, haha. Ilang items na yung tinitignan namin sa store pero wala talaga nagkusang mag-assist samin. Kinibo nalang kami nung kami na mismo nagtanong sa isang staff nila. It's the opposite sa ibang stores dun like Lazer, Lyric and RJ.
On the other hand, yung customer service ng AP sa Market! Market! is better than dun sa branch sa Festival Mall.
IMO, regardless kung anong store, di talaga consistent when it comes to customer service kasi madalas willingness issue na yan ng staff eh. Isang Example pa nyan sa experience ko eh kung gaano ka-warm mag-assit yung Lyric sa Festival mall sya namang halos walang pakialam yung staff sa Lyric sa tapat ng JB Music sa Alabang town center. Minsan, hindi man ganun katitindi items ng store nila bumabawi naman sila sa customer service, yung iba nasa kanila nga yung mga high end na pwede mong bilhin, may staff naman na parang walang gana umasikaso sayo.
Nevertheless, why be bothered in such 9regardless kung anong store yan) kung pwede ka namang magtanong ng maayos sa kanila about your inquiries? Kung di ka satisfied, go somewhere else. It's that simple.
Again, opinion ko lang to based from my experiences.
-
nice comment.
-
Kanya kanyang preference siguro. Ako i prefer to be left alone to check the items until the time I am ready to ask. I'm not at ease pag may nakabuntot na salesman. IMO salesmen should approach the customer pag lumingon lingon na looking for a staff to ask or takes some time looking at an item.
-
well, 3 years ago nung bago pa lang ako at first job ko sa music store. Punta ako AP to look for my 2nd electric guitar at pampalit sa proj. strat ko, hanap ako ng S770FM dahil playability wise mas nagustuhan ko siya compared sa RG nung pinasubok sa akin na kabarkada ko and pati sa budget.
ako: inquire ako kung magkano at kung pwedeng mag down for reservation habang nakatingin lang sa S770FM
Guy: Wag na kayong magdown, itatabi ko na lang para sa inyo, taga B-- Pitch ka lang naman di ba, sabay turo sa ID ko.
ako: (ignored what he just said that seems to be funny for him and smiling) ah sige, balikan ko sa payday at saka ko na rin itetest
after 3 days, pagbalik ko, wala na doon yung unit o kahit nakatago man lang, tawa lang siya at tatawagan na lang daw ako. nag-iwan ako ng contact number at di na ako tinawagan afterwards. Walang magawa kundi tumawa at kamot ulo. Wala sa plano ko pero i end up buying an Epi LP instead and i love it.
Kahapon naman punta ako ng AP cubao, the small dude with long hair at payat ang nag-aasist(forgot to ask his name), naiisip ko lang basta mag-inquire for the price of RP355 at kung meron siyang earphone jack(nawala sa isip ko kung meron), ayus naman siyang mag-assist at sinasabi niya kung anu alam niya at kung anu ang totoo regards sa mga units na meron sila.
KUDOS CHIEF!
-
Yup. SOP nila yun. Sa guard ichecheck out yung mga items at ichecheck yung receipt para sure na nakuha ng tama lahat ng items. Ganun din ang SOP ng isang hardware malapit dito sa amin.
Haha, sa hardware nga SOP yang ganyan.. Lalo na kung maraming parts or sako sakong semento.
-
I prefer being left alone. That way I can take my sweet time looking at things. Pag ready na ako bumili, then that's the only time I'll call the attention ng mga sales.
-
i had no bad experience sa audiophile, isa lang comment ko. ANLAKASSS NILA MAGSOUNDSSS!!! Hahaha :eek:
-
i had no bad experience sa audiophile, isa lang comment ko. ANLAKASSS NILA MAGSOUNDSSS!!! Hahaha :eek:
haha! oo agree ako dito.
AP MOA branch, Thumbs up sakin! :)
yup! lalo kay sir richmond (saleman)
-
May bad-experiences din ako sa audiophile festival mall.
Big spender ako sa gear (Guitars, Basses, Amps, etc.) Ung first bad instance na encounter ko, nakita ko ang SR505BM Ibanez Bass. I was ready to buy it kahit ano ung price so ung first question ko sa mga worker dun : How much is the SR505? tapos ang sagot, "Thats expensive sir, we have cheaper models such as the Gio series" (im translating most of this into english cause my tagalog typing skills suck) so i answered to him (as i was taking out my credit card) "I asked how much the price was" tapos nun na kita nya ang credit card ko bigla ng bago! Friendly na friendly! The second time around I was looking for a Peavey 6506 guitar head. (note this is around a week after i spent 24k on the SR505) same story, the worker told me in a condescending tone that the guitar head would be too expensive. After he said that i simply pulled out the envelope with money i had just withdrew to buy the head and walked out of the store. NEVER buying from Audiophile ever again, so instead I went to atc and got a Mesa Boogie Mark V Head :D sorry audiophile, but you guys can forget with me.
-
ganyan naman mga tao dyan, pag naka shorts at tsinelas ka lang eh di ka papansinin, sa moa na audiophile ganon <_<
-
ganyan naman mga tao dyan, pag naka shorts at tsinelas ka lang eh di ka papansinin, sa moa na audiophile ganon <_<
Di naman e. nakatsinelas at shorts lang din ako parati.. :wave:
Last time, binigyan ako agad ng catalog di naman ako humihingi.. :lol:
-
Di naman e. nakatsinelas at shorts lang din ako parati.. :wave:
Last time, binigyan ako agad ng catalog di naman ako humihingi.. :lol:
you already!
-
ganyan naman mga tao dyan, pag naka shorts at tsinelas ka lang eh di ka papansinin, sa moa na audiophile ganon <_<
Natsambahan mo siguro sir ba bad day nila. Parang may regla lang. Mood swing. Hahaha
Ok naman sa AP MOA. Bought my amp there last March. Maayos kausap at ok na ok sila lalo si Richmond.
-
I believe na may mga pagkakataon na di maganda service nila pero may time naman na maayos.
In my personal experience ok naman sila (Audiophile alimall). Last time I went there bumili ako ng gig bag, I asked for
a free catalogue, they gave me two (Ibanez acoustic and electric). Had a quick chit chat with the guy on the counter and he's very accommodating naman.
To AP: I hope you continue improving your customer service.
sana yung guard din lagi nag ssmile, madalas kasi mukhang PSG eh :-D
-
Napansin ko lang hindi magkakasundo ang branches ng Audiophile. Pag out of stock yung hinahanap mong item sa isang branch, hindi nila itatawag sa ibang branch para ipag-tanong kung meron silang stock. Kailangan mo pang i-contact lahat ng branches nila para mahanap mo lang yung item. May kamahalan pa naman ang long distance call. Tamad pa silang mag reply sa facebook. Yung AP Ali Mall, MoA at North Edsa matino naman sumagot kaso hindi lang nila sinagot lahat ng inquiry ko.
Pupunta pa naman ako ng Manila on the 15th para lang bumili ng Ibanez kaso ang hirap nilang kausapin sa phone at facebook.
-
bought 2 guitar amps from them. a vox vt40+ last november 2012 and a vox ac30c2 last july 2013. had no problems with any of the sales rep that handles me. (leo from the main office and dingdong from mall of asia.)
-
Napansin ko lang hindi magkakasundo ang branches ng Audiophile. Pag out of stock yung hinahanap mong item sa isang branch, hindi nila itatawag sa ibang branch para ipag-tanong kung meron silang stock. Kailangan mo pang i-contact lahat ng branches nila para mahanap mo lang yung item. May kamahalan pa naman ang long distance call. Tamad pa silang mag reply sa facebook. Yung AP Ali Mall, MoA at North Edsa matino naman sumagot kaso hindi lang nila sinagot lahat ng inquiry ko.
Pupunta pa naman ako ng Manila on the 15th para lang bumili ng Ibanez kaso ang hirap nilang kausapin sa phone at facebook.
Si Sir Jerold from AP North Edsa the best yon, from time to time nagiinquire ako sa kanya ng harcase nagrerespond agad tapos itetext ka kung available na. And they handle their stocks differently I guess kasi nung bibili ako ng rga yes available sa kanila pero not on display which for me is good kasi sariwa :-D And he would contact other branches pag wala sa kanila which is a +
-
for me...
AP MOA staff are ok.. Also you would ask only follow up questions about an item, coz most gears there have their price tags.
sa AP Pioneer (the old one, near Globe) there is one go-to guy there who is knows almost everything & very friendly...forgot his name though... pero nung nalipat na sila sa Robinson's mall Pioneer... medyo hindi na gaanong approachable yung mga staff. Maybe its just me.
maybe the next time i'll go to AP, it will be when I am sure to buy something.
at siguro kung ako makakatagpo ng mataray na AP staff...
I might calmly ask for his manager, and just talk to him/her instead.
BR & God bless
-
.
-
sa MOA yung AP dun, may OK lang na STAFF and merong isa dun na kupsie. Kaya nde ako bumibili dun, I'd rather travel, spend more or buy in another store than deal or talk to that guy in AP MOA.
-
i dont think its the store per se...nasa staff un most likely.
naiintindihan ko sila, kasi mag hapon sila nakatayo, since morning hanggang closing, normal lang maging grumpy pag medyo afternoon na?
ganun din observation ko sa ibang stores kahit hindi music store.
lagi ako sa pioneer dati before lunch time, ikot ikot, binubusog mga mata sa sa mga guitars...wala naman ako naging problem, naka smile pa nga sila.
bago ako bumili ng ng la grange and neutrik ang dami ko tanong, wala naman ako naging issue sa kanila.
-
^They sell La Grange per metre again?
-
Ok yung tao sa AP Alimall lalo na kay sir jessie.
Pinatry nya samin yung iron label na 7 string dun few months ago
nahiya nga kami wala kasi kaming nabili pero accommodating pa din sya
:)
-
Correct me if I'm wrong:
Ang annual product catalog ng Ibanez sa AP ay free, right?
Question:
Bakit nung kumuha ako dun sa kanilang sandamukal na catalogs sa stand, tumalikod saglit at tumingin kung latest at matapos bumili pag lingon paglabas, wala na yung tambak na catalog?
Nagpaalam naman ako ng maayos na kukuha ako...
pero bakit parang ayaw nila magpakuha dun sa mga next customer?
-
alam ko mura mga tinda ng audiophile, pero bakit ang mahal ng digitech whammy nila? halos doble presyo eh?
-
accommodating ang mga staff sa ali mall at market market branch
-
OT lang guys, may installment scheme ba sila thru credit cards? :)
para related ang post ko, pinaka di ko gustong branch eh yung sa MOA, never ka ientertain. puros kwentuhan. minsan tinitignan mo na sila para ipahiwatig na gusto mo maginquire, walang lalapit sayo. just left and went to LYRIC and JB. hehe.
-
OT lang guys, may installment scheme ba sila thru credit cards? :)
para related ang post ko, pinaka di ko gustong branch eh yung sa MOA, never ka ientertain. puros kwentuhan. minsan tinitignan mo na sila para ipahiwatig na gusto mo maginquire, walang lalapit sayo. just left and went to LYRIC and JB. hehe.
afaik pag lampas 25k ung bibilhin mo, tsaka pa lang magiging pwede ang installment.
-----
agree ako sa audiophile moa. puros kwentuhan lol.
-
On the contrary of some, the best AP moa for me. Lalo na si Marlon(branch manager). Iniencourage pako itry lahat lalo na prestiges. They even let me tried some stocks na hindi pa nakasabit(naka shipping box pa). Kaya dun ko pinapabagsak lahat ng inorder ko dati kay Albert. On the other hand, badtrip yung AP market market. Ang sungit. Sinabihan akong 5mins ko lang pwede itry yung isang particular na JS.
-
On the contrary of some, the best AP moa for me. Lalo na si Marlon(branch manager). Iniencourage pako itry lahat lalo na prestiges. They even let me tried some stocks na hindi pa nakasabit(naka shipping box pa). Kaya dun ko pinapabagsak lahat ng inorder ko dati kay Albert. On the other hand, badtrip yung AP market market. Ang sungit. Sinabihan akong 5mins ko lang pwede itry yung isang particular na JS.
-
BAKIT WALA NA SA KANILA ANG GATOR AND TASCAM????!!!
-
On the contrary of some, the best AP moa for me. Lalo na si Marlon(branch manager). Iniencourage pako itry lahat lalo na prestiges. They even let me tried some stocks na hindi pa nakasabit(naka shipping box pa). Kaya dun ko pinapabagsak lahat ng inorder ko dati kay Albert. On the other hand, badtrip yung AP market market. Ang sungit. Sinabihan akong 5mins ko lang pwede itry yung isang particular na JS.
Ditto!
Pinaka olats na AP branch naman para sakin is AP Pioneer. I was leaning towards the RG721 na nakasabit sa dingding to check the price tag, biglang sabi nun salesman na, "Dito ka lang. Wag ka lalagpas dyan" in a very rude way. Hinila na ako ng GF ko palabas ng AP kasi alam na nya susunod na pwede mangyari.
-
Ditto!
Pinaka olats na AP branch naman para sakin is AP Pioneer. I was leaning towards the RG721 na nakasabit sa dingding to check the price tag, biglang sabi nun salesman na, "Dito ka lang. Wag ka lalagpas dyan" in a very rude way. Hinila na ako ng GF ko palabas ng AP kasi alam na nya susunod na pwede mangyari.
aba matinde. kahit ako kung ako man ung sabihan ng ganyan magiinit ulo ko e <_<
-
I found AP as the cheapest pricing music store based on my observation. imagine an Ibanez 7string set MIC was way too cheap, even the GHS MIA has a very reasonable price..pero un CS nila particularly Pioneer branch eh parang mga bulag ang mga tao (walang nakikita) lol.. pero s market market OK naman. Hindi sila tamad tumingin ng price booklet pag nagtanong ka ng prices. . :)
-
I found AP as the cheapest pricing music store based on my observation. imagine an Ibanez 7string set MIC was way too cheap, even the GHS MIA has a very reasonable price..pero un CS nila particularly Pioneer branch eh parang mga bulag ang mga tao (walang nakikita) lol.. pero s market market OK naman. Hindi sila tamad tumingin ng price booklet pag nagtanong ka ng prices. . :)
It's indeed the cheapest. Pero not the best customer service. Unlike sa crescendo, sobrang hospitable.
-
No Complains naman aside from the Prices. Namamahalan ako.
I have high tolerance for a**holes and annoying people.
-
No Complains naman aside from the Prices. Namamahalan ako.
I have high tolerance for a**holes and annoying people.
What particular product did you find expensive bro?
-
What particular product did you find expensive bro?
same question. coz most items that audiophile sells are cheaper than other music stores.
-
^
ung digitech whammy 4? hehe 11k eh. wew